One Library Wont See One File -that Other Libraries Have No Prob Seeing

General Discussions
1

Strange issue.

I keep a few separate libraries for the purpose of sharing with friends and family who have kids. So I keep a “full” library and a “kids” library that only contains kids movies. Simple enough, right?

I just added Cars 2 to both libraries. Same folder name “Cars 2 (2011)” and same file name “Cars 2 (2011) - (720RF22stereo).mp4”

Only the “full” library sees the movie and adds it to the library. The “Kids” library doesn’t add it. However, if I do a “Folder View” instead of title view, it sees the folder “Cars 2 (2011)” but says there is no media in the folder. But there is.

Any thoughts? Every other movie I have using this naming format “Title (Year) - (encode info).mp4” shows up just fine.

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2

  1. put extraneous info into angular brackets. This makes sure it gets ignored by Plex.

  2. Is your Kids library using a different metadata agent than your main library?

  3. Is there maybe a .nfo file in the same folder with your video file? If so, remove it.

  4. this is a mp4 file. I tmay contain (incorrect) embedded metadata which prevent a successful “matching”.
    remedy: Go to Settings - Server - Agents - Shows - TheTVDB
    In there, grab the line ‘Local Media Assets’ with your mouse and drag it downwards, so it ends up being at the bottom of the stack of active agents.
    Repeat the same under
    Settings - Server - Agents - Shows - TheMovieDatabase

Settings - Server - Agents - Movies - Plex Movie
+
Settings - Server - Agents - Movies - TheMovieDatabase

Afterwards, perform the Plex Dance with the affected movie(s).

3

1 - Can’t use angle brackets in file names.

2- They all use the same metadata agents, although I have to select the agent every time. No way to save which agent gets used.

3 - There is not. I just created the folder and there’s only 1 file in it. Just like in the main “movies” folder.

4 - Thought about that, but its not a matching error. The scan is flat out not seeing the file.

I PlexDance quite a bit. I should be on PlexDancing with the Stars.

4

Also tried adding it back with the filename “Cars 2 (2011).mp4” without any encoding info. Still nada.

Something funky.

5

@ckronengold said:
1 - Can’t use angle brackets in file names.

Sorry, I may have used the wrong term. I meant square brackets.
.This is AFAIK possible both on Linux and Windows
Cars 2 (2011) - [720RF22stereo].mp4

2- They all use the same metadata agents, although I have to select the agent every time. No way to save which agent gets used.

When you ‘edit’ your library, you can set the default agent on the ‘Advanced’ tab.

4 - Thought about that, but its not a matching error. The scan is flat out not seeing the file.

How can you tell?
Have you inspected the scanner log?
Have you checked file access permissions?

6

Well smack my ass and call me Shirley!

I never knew you could save the Agents in the advanced settings. Always thought it was odd that there wasn’t a ‘save’ button in the Settings>Server>Agents page, even with the advanced showing. Thanks so much for that.

Will change to square brackets and see what happens.

It does appear to be a permissions issue. For some reason there’s about 7 file folders that aren’t letting me access them through Putty. And those aren’t in my library either. How 'bout that?

Thanks!

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No idea why the file / folder permissions would be weird, though. I always create them the same way, and it was fine in one folder. I’m new to linux, so this stuff baffles me.

7

@ckronengold said:
No idea why the file / folder permissions would be weird, though. I always create them the same way, and it was fine in one folder. I’m new to linux, so this stuff baffles me.

Keep in mind that on regular Linux, Plex is executed under the user account plex and not under your user account.
https://forums.plex.tv/discussion/46104/new-to-linux-use-these-guides-how-to-set-permissions-how-to-add-ntfs-drives-on-linux#top

8

Yeah. I probably should just recreate my library folders. Lots of conflicts from when I was running Plex on my Synology vs running it on Ubuntu and just reading files off of the NAS.

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9

Bibliographic folder names are awful IMHO. (“Croods, The” shudder )
You may want to include the release year by default into the folder name.

Filebot will do that (semi-)automatically for you.

10

Permissions issues between the NAS and the Linux server. Got it straightened out, though.

Thanks for the help pointing me in the right direction.