Rebuilt my server without taking a backup of my databases. Windows 10 Machine hasn’t moved but it fails to tune any channels now with the Haup-QuadHD… I don’t understand how its gone from 150+ channels to 0. Only difference is plex server build but I don’t have any of the old installer files to roll back to. Tried different drivers for the card which didn’t help and deleted my new databases for it to create newer. Still seeing “No channels found. Make sure your device has a signal from your antenna and try scanning again.”
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Hello Guys,
i have the same problem since i installed my Telestar DIGIBIT Twin Server. I can view all channels with Sat IP App on my ipad but in plex i get the error that he can not tune in the channel and i should check my antenna. How can i provide logs so someone can hoepfully help me with this problem?
Fixed my own issue by installing the hauppauge wintv10 software which installed another driver for my quadhq card which plex worked with.
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is this error not solved at all after all this time? i would like to use plex for live tv and i need help with this error. can someone please look into this? i will provide infos as u need them
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The error text is a generic error message that may get returned for many different reasons. You can see above examples of that.
To investigate issues with Plex Media Server - see these support articles
Reporting issues with Plex Media Server | Plex Support
Plex Media Server Logs | Plex Support
For list of supported DVRs - see Supported DVR Tuners and Antennas | Plex Support
See also this article which covers User Community supported DVRs Community Supported Tuners | Plex Support
Hello,
i downloaded the log after reproduce the error. The files are attached.
The error comes up if i would likt to tune the channel or start viewign them on DVR Live TV in Plex.
The SatIP Server is working fine with the App on the iPad.
i hope that u can help me
Were these the correct triplet values for the channels you were trying to tune
Aug 12, 2022 10:17:43.213 triplet://1:1079:28006
Aug 12, 2022 10:21:22.937 triplet://1:1019:10301
Aug 12, 2022 10:23:21.656 triplet://1:1113:12634
Aug 12, 2022 11:09:36.488 triplet://1:1089:12080
Aug 12, 2022 11:39:20.565 triplet://1:1079:28006
The logs show that Plex Tuner Service failed to get any stream data back
What transponder file is used for scanning the channels in DVR Settings
We do not support satellite DVRs - if it works, that is good, If it does not, then there is nothing that I can do other than checking the transponder file we use for the lineup
Sorry but my knowledge with dvr sati ip and so on is not the best.
what do u mean with triplet values? i googled it but it mkes no sense to me…
What transponder file do u mean? where do i find the info u need? did u mean this? ( Kathrein ?)
Why u do not support Sat DVRs? u see them commonly in Germany onyl the citys have cable here.
Plex Version 1.28.0.5999 on windows 10
The tuner only works if I restart the computer. After I restart the computer, I can watch fine on that session, but if I close it, then next time I come back all it says “could not tune” on all channels. This is on microsoft edge, roku app, and iOS.
I’ve tried deleting and re-installing Plex media server and the DVR. The issue persists.
Attached are logs where the last thing I did was try to watch live tv through the tuner. Previous to that I watched a short clip from a movie to verify that the PMS was working.
Also logs after I restarted the computer, was able to tune to a station, then it stopped working.
Thanks for help.
logs when restarted computer, worked, closed the plex on mircrosft edge, reopened and tuner wouldn’t get anything
Plex Media Server Logs_2022-08-13_15-54-46 (after restart computer).zip (1.0 MB)
logs for when didn’t work from start
Same problem here. Also tried the new beta without any luck. Maybe I should try rolling back to a older build.
There are a couple of different issues showing in the logs
There are some Plex Tuner Service crashes. Please can you look for these files in the %TEMP% directory which should by default would be
C:\Users\kurtz\AppData\Local\Temp
The files to look for are:
0b5e3cbe-49a6-4885-ba81-86bf62f2e1bb
ed41667a-71fa-43a5-9c0d-3a6f510d296d
f7ca43b2-b881-4107-93b5-041460e92697
6ac00ea7-8e76-4342-a43e-90338ac08a81
2c99e472-c7c5-4fb4-9157-9dceac783bec
9a2e9833-4e7d-4408-8740-4d191596357c
Please copy these files out and zip into one zip file
The logs also show error -138 which in the past has been seen to arise when the windows system runs out of dynamic tcp port numbers
Aug 13, 2022 15:48:50.252 [10096] ERROR - [Req#2420] [Transcoder] [tcp @ 02d069c0] Connection to tcp://127.0.0.1:32600 failed: Error number -138 occurred
Aug 13, 2022 15:49:00.123 [10096] ERROR - [Req#2466] [Transcoder] [tcp @ 032569c0] Connection to tcp://127.0.0.1:32600 failed: Error number -138 occurred
Aug 13, 2022 15:50:02.513 [5268] ERROR - [Req#2a9c] [Transcoder] [tcp @ 030169c0] Connection to tcp://127.0.0.1:32600 failed: Error number -138 occurred
Aug 13, 2022 15:50:12.635 [5268] ERROR - [Req#2ad4] [Transcoder] [tcp @ 027b69c0] Connection to tcp://127.0.0.1:32600 failed: Error number -138 occurred
Aug 13, 2022 15:51:06.303 [5268] ERROR - [Req#2e61] [Transcoder] [tcp @ 02e269c0] Connection to tcp://127.0.0.1:32600 failed: Error number -138 occurred
Aug 13, 2022 15:51:20.923 [5268] ERROR - [Req#2ea7] [Transcoder] [tcp @ 029869c0] Connection to tcp://127.0.0.1:32600 failed: Error number -138 occurred
Aug 13, 2022 15:51:46.456 [4768] ERROR - [Req#2f64] [Transcoder] [tcp @ 02c669c0] Connection to tcp://127.0.0.1:32600 failed: Error number -138 occurred
Aug 13, 2022 15:51:56.496 [4768] ERROR - [Req#2f9c] [Transcoder] [tcp @ 02ca69c0] Connection to tcp://127.0.0.1:32600 failed: Error number -138 occurred
Aug 13, 2022 15:52:11.254 [4768] ERROR - [Req#2fdc] [Transcoder] [tcp @ 029469c0] Connection to tcp://127.0.0.1:32600 failed: Error number -138 occurred
I need to establish if that is the case
Could you save the windows system event log through “Event Viewer” and zip the file and send me by Private Message
Start / Run and type in “Event Viewer”
Launch the Event Viewer app
Expand Windows Logs
Click on System
and then right click and select "Save All Events As "
give it a filename to save to and then zip the resulting evtx file and and send to me
With regards to the Plex Tuner Service crashes, I do have a development build available with some extra logging and I will add you to the private message thread for that so you have access to this build (1.28.2.6049)
All satellite channels are accessed through triplet numbers - I asked about triplets in case the information we use is out of date since we do not support satellite dvrs and what is there may be inaccurate.
This support article mentions satellite dvrs
Community Supported Tuners | Plex Support
When you setup the DVR in Plex Media Server and it is one managed by the Plex Tuner Service, then there would be a selection of transponders files to use when scanning the channels during DVR setup.
You could get me download of the Plex Media Server database and i may be able to find that referenced. Alternatively delete the dvr and recreate it and get me screenshots of the flow and debug server logs to see what ini files are being used
Hello I am not sure if this is an ongoing issue or if I install it incorrectly. But this is happening on all my devices. I purchase a HomeRun Quatro install the coax cable from the antenna into the box. I install the ethernet cable into the router. Not directly from the modem. And the WD NAS that I have Plex Server install on is plug into the router as well. And then I look for the liveTV on Plex. It scans the channels and I see a schedule but when I click on a scan channel the above error happens on every device. My setup is:
WD My Cloud
Plex Server 1.28.2.6151
Samsung Smart TV
Windows 10
Can someone help me fix this?
Thank you,
Chandra
Please get some logs so i can start an investigation for your problem
Ensure first you run with debug logging enabled on the server
See https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
Restart the server to get fresh logs created
Reproduce the problem and then take a screenshot / note down time of error and then download the server logs and attach here together with any screenshot and details of steps / actions and error
Thank you for the logs
It failed thinking there is not enough disc space to transcode but appears to be due to incorrect syntax for the transcoder temp directory path
Sep 20, 2022 09:35:01.927 [0x7f4ca3df9b00] WARN - [Req#c39ab/Grabber/5fc76dde3f45c6002ebac634-5fc705dac8d56d002e06f1a3-abm6rwtc3hkn00kuctbfr7ep] Low disk space: 0B source file, 0B capacity, 0B available on "\Transcoder/Transcode/Sessions"
Sep 20, 2022 09:35:01.927 [0x7f4ca3df9b00] WARN - [Req#c39ab/Grabber/5fc76dde3f45c6002ebac634-5fc705dac8d56d002e06f1a3-abm6rwtc3hkn00kuctbfr7ep] TranscodeSession: inadequate disk space for transcode
Sep 20, 2022 09:35:01.927 [0x7f4ca3df9b00] DEBUG - [Req#c39ab/Grabber/5fc76dde3f45c6002ebac634-5fc705dac8d56d002e06f1a3-abm6rwtc3hkn00kuctbfr7ep] Streaming Resource: Terminated session 0x7f4ca332db28:dffe7d34-83c9-4ee2-8c48-ced5e48600ba with reason Not enough disk space to convert this item.
Sep 20, 2022 09:35:01.927 [0x7f4ca3df9b00] ERROR - [Req#c39ab/Grabber/5fc76dde3f45c6002ebac634-5fc705dac8d56d002e06f1a3-abm6rwtc3hkn00kuctbfr7ep] Failed to start session.
Sep 20, 2022 09:35:01.927 [0x7f4ca3df9b00] ERROR - [Req#c39ab/Grabber/5fc76dde3f45c6002ebac634-5fc705dac8d56d002e06f1a3-abm6rwtc3hkn00kuctbfr7ep] Recorder: Unable to create transcode session or session failed to start.
The path for the transcoder temp directory in server settings appears to have been set to
\Transcoder
This is running on a Western Digital MyCloudPR4100
You can delete the setting for Server / Transcoder / Transcoder Temp Directory and restart the server and the default location will be used
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We fixed a database issue in Plex Media Server relating to Vbox DVR IP address changes - this may also have a bearing on multiple Vbox DVRs - suggest trying out today’s beta
Plex Media Server 1.32.6.7371
- (DVR) Devices could fail to be recognized when IP addresses change (#13529)
If the problem remains, I would need fresh diagnostics - with details of the DVRs, download of the Plex Media Server, IP addresses and Vbox DVR Ids (Mac Addresses would be fine) and Server logs when the problem arises
2 posts were split to a new topic: ErsaTV not streaming TV channels when it works ok on vlc
