So I deleted the WebClient.bundle like you said and it allowed me to connect, but I had to re-add my library locations and it's syncing with them. Should I attach some logs right now? Or wait and see if it messes up again and post them then?
Here are the logs, let me know if you need anything else.
Thanks for your help. :)
I am afraid whilst the 6 Plex Media Server log files cover more than 6 hours (07:50 am to 14:04) they do not go back to the beginning. You could have saved copies of the log files as they were rotating but it is too late now - so cannot see anything about the library not being there at launch.
But it was not a complete re create because the logs show that it realized that the media files matched information already there so may be it behaved in same way as when one follows the steps for moving the media path.
eg
Dec 05, 2014 07:50:27:799 [6764] DEBUG - * Found episode s04e02
Dec 05, 2014 07:50:27:799 [6764] DEBUG - Migrating metadata settings from local://2862 -> com.plexapp.agents.thetvdb://73007/4/2?lang=en
A question for you - what are the (1900-01-01) dates appearing next to episodes ? Is there a problem with date/timestamps or is that in the filenames?
Selection of them:
Line 25: Dec 05, 2014 07:50:27:799 [6764] DEBUG - * Season 4 (-1) Episode 2 (-1) (1900-01-01)
Line 37: Dec 05, 2014 07:50:27:861 [5820] DEBUG - * Season 6 (-1) Episode 16 (-1) (1900-01-01)
Line 61: Dec 05, 2014 07:50:27:986 [6908] DEBUG - * Season 2 (-1) Episode 3 (-1) (1900-01-01)
Line 76: Dec 05, 2014 07:50:28:111 [6764] DEBUG - * Season 4 (-1) Episode 3 (-1) (1900-01-01)
Line 121: Dec 05, 2014 07:50:28:532 [6908] DEBUG - * Season 2 (-1) Episode 4 (-1) (1900-01-01)
Line 126: Dec 05, 2014 07:50:28:579 [5820] DEBUG - * Season 6 (-1) Episode 17 (-1) (1900-01-01)
Line 181: Dec 05, 2014 07:50:28:875 [6764] DEBUG - * Season 4 (-1) Episode 4 (-1) (1900-01-01)
Line 207: Dec 05, 2014 07:50:29:140 [6908] DEBUG - * Season 2 (-1) Episode 5 (-1) (1900-01-01)
Line 272: Dec 05, 2014 07:50:29:546 [5820] DEBUG - * Season 6 (-1) Episode 18 (-1) (1900-01-01)
Line 277: Dec 05, 2014 07:50:29:593 [6764] DEBUG - * Season 4 (-1) Episode 5 (-1) (1900-01-01)
Line 310: Dec 05, 2014 07:50:30:014 [6908] DEBUG - * Season 2 (-1) Episode 7 (-1) (1900-01-01)
Line 333: Dec 05, 2014 07:50:30:326 [6764] DEBUG - * Season 4 (-1) Episode 6 (-1) (1900-01-01)
Line 393: Dec 05, 2014 07:50:30:747 [6908] DEBUG - * Season 2 (-1) Episode 8 (-1) (1900-01-01)
Unrelated and I am getting that as well now - i wonder if it is to do with changes in 0.9.11.4 [i have not seen it yet on 0.9.11.5 PlexPASS release]
Dec 05, 2014 09:50:15:764 [5840] ERROR - How did a null service make it in for 192.168.1.10???
Dec 05, 2014 09:50:20:756 [5840] ERROR - How did a null service make it in for 192.168.1.10???
Dec 05, 2014 09:50:25:763 [5840] ERROR - How did a null service make it in for 192.168.1.10???
Dec 05, 2014 09:50:30:755 [5840] ERROR - How did a null service make it in for 192.168.1.10???
Dec 05, 2014 09:50:35:763 [5840] ERROR - How did a null service make it in for 192.168.1.10???
Dec 05, 2014 09:50:40:755 [5840] ERROR - How did a null service make it in for 192.168.1.10???
Dec 05, 2014 09:50:45:763 [5840] ERROR - How did a null service make it in for 192.168.1.10???
Dec 05, 2014 09:50:50:755 [5840] ERROR - How did a null service make it in for 192.168.1.10???
Dec 05, 2014 09:50:55:762 [5840] ERROR - How did a null service make it in for 192.168.1.10???
It happened again. I bought a new router because I thought the old one might have been contributing, (and it always gave me problems anyways) The setup was working just like it was when you had me delete the folder. Stayed up for a couple days, and then I just checked today because I noticed last night my Android plex app wasn't getting a response at my friends house.
The topic in this thread is about install errors when you run the download to setup Plex Media Server. Anything else ought to be raised as new topics please
Please do that and give a proper description of the problem - what works and what does not and any screenshots and time of failure and the log files covering that time
It has been 3 weeks since you reported the problem on your attempt to install Plex Media Server 0.9.11.1
[22E4:1EB0][2014-11-22T23:08:53]i320: Registering bundle dependency provider: {5ea93dc7-0906-47a6-8033-d26ed443f0a8}, version: 0.9.1101.0 [22E4:2320][2014-11-22T23:09:04]e000: Error 0x800b0109: Failed authenticode verification of payload: C:\ProgramData\Package Cache\.unverified\pms [22E4:2320][2014-11-22T23:09:04]e000: Error 0x800b0109: Failed to verify signature of payload: pms [22E4:2320][2014-11-22T23:09:04]e310: Failed to verify payload: pms at path: C:\ProgramData\Package Cache\.unverified\pms, error: 0x800b0109. Deleting file. [22E4:2320][2014-11-22T23:09:04]e000: Error 0x800b0109: Failed to cache payload: pms
So did the file properties on the download file show a Digital Signatures Tab with entry for Plex Inc? Yes it did
Did you run Windows Update and ensure you are up to date with all Service Packs and critical / security updates ? Yes i have
Well to me this says you do not have an up to date system. There should be Service Pack 1 installed. Your log shows system as being:
Windows v6.1 (Build 7600: Service Pack 0)
So my advice is to make sure system is up to date and then the later version of Plex Media Server 0.9.11.4 from plex.tv/downloads and try that Ok, i have to digg in to the update again. In the computer it states that i have Service pack 1? Thanks for the advice
It has been 3 weeks since you reported the problem on your attempt to install Plex Media Server 0.9.11.1
[22E4:1EB0][2014-11-22T23:08:53]i320: Registering bundle dependency provider: {5ea93dc7-0906-47a6-8033-d26ed443f0a8}, version: 0.9.1101.0 [22E4:2320][2014-11-22T23:09:04]e000: Error 0x800b0109: Failed authenticode verification of payload: C:\ProgramData\Package Cache\.unverified\pms [22E4:2320][2014-11-22T23:09:04]e000: Error 0x800b0109: Failed to verify signature of payload: pms [22E4:2320][2014-11-22T23:09:04]e310: Failed to verify payload: pms at path: C:\ProgramData\Package Cache\.unverified\pms, error: 0x800b0109. Deleting file. [22E4:2320][2014-11-22T23:09:04]e000: Error 0x800b0109: Failed to cache payload: pms
So did the file properties on the download file show a Digital Signatures Tab with entry for Plex Inc? Yes it did
Did you run Windows Update and ensure you are up to date with all Service Packs and critical / security updates ? Yes i have
Well to me this says you do not have an up to date system. There should be Service Pack 1 installed. Your log shows system as being:
Windows v6.1 (Build 7600: Service Pack 0)
So my advice is to make sure system is up to date and then the later version of Plex Media Server 0.9.11.4 from plex.tv/downloads and try that Ok, i have to digg in to the update again. In the computer it states that i have Service pack 1? Thanks for the advice
For some reason the msi log file on 22nd November said it was Service Pack 0 - see your post
[21D0:22F0][2014-11-22T23:08:33]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7600: Service Pack 0), path: C:\Users\Pappsen\Downloads\Plex-Media-Server-0.9.1101.678-c48ffd2-en-US.exe, cmdline: '/log log.txt'
Might need to run (Start / Run)
sfc /scannow
and on completion and restart, run Windows Update recursively until it says no updates or service packs available
and then install version 0.9.11.4 making sue the user account used for the install is an admin account and after checking that Digital Signatures tab exists for the download and with an entry for Plex Inc
Well now this time he recognize that i have a service pack :)
Thanks for that. Reports of this error point to need to get the 'Root Certificate Update for Windows' which is expected to be available through Windows Update
[0940:0700][2014-12-19T20:12:31]e000: Error 0x800b0109: Failed authenticode verification of payload: C:\ProgramData\Package Cache\.unverified\pms
[0940:0700][2014-12-19T20:12:31]e000: Error 0x800b0109: Failed to verify signature of payload: pms
[0940:0700][2014-12-19T20:12:31]e310: Failed to verify payload: pms at path: C:\ProgramData\Package Cache\.unverified\pms, error: 0x800b0109. Deleting file.
[0940:0700][2014-12-19T20:12:31]e000: Error 0x800b0109: Failed to cache payload: pms
[0F98:1868][2014-12-19T20:12:31]e314: Failed to cache payload: pms from working path: C:\Users\Pappsen\AppData\Local\Temp\{16eca963-68c5-4756-80f9-db9094a4d6f0}\pms, error: 0x800b0109.
I've registerd a Plex account, I've downloaded the installer, I've installed it and opened the server. I uploaded files, but then the next time I access the server it doesnt open on any of my windows. I've checked task manager and it says its running but I cant see anything. When I open the mobile app it showed the files, but I cant upload any more files as it wont show on my PC. And now the drive that the files were is has dies so I need to change the destination. I uninstalled the server and reinstalled but it wont open again.
I've uninstalled and reinstalled numerous times with no effect. I've run it in compatibility mode, and tried repairing it, but nothing.
I've registerd a Plex account, I've downloaded the installer, I've installed it and opened the server. I uploaded files, but then the next time I access the server it doesnt open on any of my windows. I've checked task manager and it says its running but I cant see anything. When I open the mobile app it showed the files, but I cant upload any more files as it wont show on my PC. And now the drive that the files were is has dies so I need to change the destination. I uninstalled the server and reinstalled but it wont open again.
I've uninstalled and reinstalled numerous times with no effect. I've run it in compatibility mode, and tried repairing it, but nothing.
Any ideas?
No need for compatibility mode. Best not to set this
After the install/re install, when launched is it still showing in Task Manager as running process for Plex Media Server.exe ?
On the PC it is running in, try different browsers to load these urls
localhost:32400/web
127.0.0.1:32400/web
and find out the ip address of the pc through ip config and then substitute that instead of 127.0.0.1 and try it
Also restart Plex Media Server, wait 10 minutes and then retry those url's and note down the times and results
I am running windows 8.1 and my currently installed version of plex media server is 0.9.11.4.
When I tried to run the in-app update to the latest version I get a message in the web admin page:
Something went wrong. Please install the update manually.
I follow the link to get the latest version (0.9.1107.803).
When I try run the install I get a popup first that says:
"The older version of Plex Media Server cannot be removed. Please contact your technical support group"
It then gives a second popup with the 0x80070643 error message and I have attached the log file.
I have tried the manual process mentioned earlier in this topic post regarding WIX and I still get the same errors.
I have checked the firewall issue that is also mentioned in this post and I still have no success.
Well first I would forget about check for updates and do everything myself manually as that gives better control - especially when issues do arise for so many people when installing/upgrading
Things to check:
1. Download File C:\Users\Lionel\Downloads\Programs\Plex-Media-Server-0.9.1107.803-87d0708-en-US.exe is complete
So check File Properties and see that there is a Digital Signatures tab with entry for Plex Inc
2. Username Lionel is an admin user and within the Administrators group of user accounts
3. That Plex Media Server was shutdown and no Plex processes showing in Task Manager Process View when the new install of 0.9.11.7 is run
4. As this is windows 8 / 8.1, ensure the Windows Firewall is active and enabled when the install/upgrade is run
5. Ensure there is no pending Restart action when the install / upgrade is run
If problem persists, Uninstall current version, reboot and then install the new version
If problems continue, you could get the more detailed log file as well
The log files are
C:\Users\Lionel\AppData\Local\Temp\Plex Media Server_yyyymmddhhmmss.log'
and the more detailed log file:
C:\Users\Lionel\AppData\Local\Temp\Plex Media Server_yyyymmddhhmmss_0_pms.log'
The download is a complete file with the digital signature in place.
I tried killing all running plex tasks as well and that seemed to get the install going a bit further but I still get the popup that the old version cannot be uninstalled. I have attached the log and detailed log for this.
If I try uninstall the current version manually I also get an error and I have attached those logs as well (the ones that end in 1709).
I didn't get a set up failure, but that my PC would need to be rebooted because certain files were open. I did this, and all seemed fine once I restarted my PC-I didn't get any error messages, however when I try to open Plex Media Server, nothing happens. So I uninstalled it and reinstalled it. This time I didn't get any messages that files were open and it installed. But the same thing happens, I click to open the program and nothing happens. If I manually refresh my library on the web, I don't have an issue and can watch from my Roku. However, when I go to "My Media Servers" online it says that I don't have a server set up and to open the program and go back and refresh. Since I can't open the program I can't refresh...This is an issue since I want to share with my friends and it shows that I don't have a server.
What should I do???
Thanks!
~Vanessa
When you launch the Media Server, is there a tray icon? If you navigate to http://localhost:32400/web/ you should be able to manage your server.
This exact problem is happening to me. Only when I navigate to http://www.localhost.com:32400/web/ I get a 'Server Not Found' error. If I try to go to the website and log in there I'm in an endless loop where it tells me I haven't downloaded it yet. Any thoughts or assistance would be greatly appreciated!
