Debugging setup failures

Plex Media Server Desktops & Laptops
401

Setting up new server from scratch all to be met with the same problem in the end. 

Is the error to do with updating Plex Media Server or Plex/Web check for updates?

Install Plex Media Server manually - download it from http://plex.tv/downloads

You can now go for Plex/PASS release 0.9.12.2 as you are plex pass user

So sign in to plex.tv and then select downloads and select PlexPASS downloads

Check the download file (right click on it and select properties and make sure you see a Digital Signatures tab with entry for Plex Inc)

As you have a lot of trials and errors best to start with clean slate now

So shut down Plex Media Server

Terminate any residual processes showing in Task Manager Processes view

Uninstall Plex Media Server through control panel / programs

Then delete all contents

%localappdata%\plex media server

Then with RegEdit Delete Registry area

Computer\HKEY_CURRENT_USER\Software\Plex, Inc.

You have not said if you are on windows 7 or windows 8

If you are on windows 8 make sure the windows 8 firewall is active when running the install

Using an Admin Account

Install Plex Media Server 0.9.12.2

At the end of the install Launch and go through initial setup

402

I did everything you said down to the last detail, and still ending with the same result. "Something Went wrong, please install manually" I am using Windows 7 and do not know what to do!

403

I did everything you said down to the last detail, and still ending with the same result. "Something Went wrong, please install manually" I am using Windows 7 and do not know what to do!

I dont even know which screen you are referring to and what stage you reached in the setup and if you clicked Launch after setup and if you got a browser open and if you added your library or not ... I need a lot more detail and screenshots and log files as well - use more reply options to attach

%localappdata%\Plex Media Server\Logs\Plex Media Server.log

%localappdata%\Plex Media Server\Logs\PMS Plugin Logs\com.plexapp.system.log

%localappdata%\Plex Media Server\Logs\PMS Plugin Logs\com.plexapp.system.log.1

%localappdata%\Plex Media Server\Logs\PMS Plugin Logs\com.plexapp.system.log.2

zip and attach with screenshots

404

![post-355944-0-96561900-1432672376.png|690x259](upload://bxk41fqPpFjhxdyB2efCtLWVkaA.png)

here is a print scree. of the. message i am getting. I am working on getting you the logs

405

Do these two things help?

thank you for all your assistance

406

Thanks for the log and screenshot

You have something blocking access to websites and 443. 

Loads of errors. Is there a proxy ? Some non standard setup

May 26, 2015 15:04:32:820 [7384] ERROR - Error issuing curl_easy_perform(handle): 7
May 26, 2015 15:04:32:820 [7384] WARN - Error issuing request to: http://www.plexapp.com/plex/blacklisted/39c525d (7, Couldn't connect to server) (Failed connect to www.plexapp.com:80; No error)
May 26, 2015 15:04:32:822 [7384] ERROR - Error issuing curl_easy_perform(handle): 7
May 26, 2015 15:04:32:822 [7384] WARN - Error issuing request to: http://www.plexapp.com/plex/blacklisted/9b6935b (7, Couldn't connect to server) (Failed connect to www.plexapp.com:80; No error)

May 26, 2015 15:04:48:314 [7680] ERROR - Error issuing curl_easy_perform(handle): 7
May 26, 2015 15:04:48:314 [7680] WARN - Error issuing request to: http://www.google-analytics.com/collect (7, Couldn't connect to server) (Failed connect to www.google-analytics.com:80; No error)

May 26, 2015 15:05:08:153 [4016] ERROR - Error issuing curl_easy_perform(handle): 7
May 26, 2015 15:05:08:153 [4016] WARN - Error issuing request to: https://plex.tv/users/account.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&includeGeolocation=1 (7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
May 26, 2015 15:05:08:153 [4016] ERROR - MyPlex: Error -7 requesting XML from: https://plex.tv/users/account.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&includeGeolocation=1
May 26, 2015 15:05:08:154 [5100] DEBUG - Completed: [127.0.0.1:63180] PUT /:/prefs?FirstRun=0&PlexOnlineToken=u4hp5dq5MVb7QHEHTeTG&FriendlyName=MSB+PC+Server (3 live) GZIP 3004ms 231 bytes 200
May 26, 2015 15:05:08:159 [8000] ERROR - Error issuing curl_easy_perform(handle): 7
May 26, 2015 15:05:08:159 [8000] WARN - Error issuing request to: https://plex.tv/servers.xml?auth_token=xxxxxxxxxxxxxxxxxxxx (7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)

May 26, 2015 15:05:26:224 [4016] ERROR - Error issuing curl_easy_perform(handle): 7
May 26, 2015 15:05:26:224 [4016] WARN - Error issuing request to: https://plex.tv/api/servers/23faf2aaded50a3a2379223215f291f394ba82c9/connectivity?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)

May 26, 2015 15:05:26:235 [7668] ERROR - Error issuing curl_easy_perform(handle): 7

May 26, 2015 15:05:26:235 [7668] WARN - Error issuing request to: https://plex.tv/servers.xml?auth_token=xxxxxxxxxxxxxxxxxxxx (7, Couldn’t connect to server) (Failed connect to plex.tv:443; No error)

May 26, 2015 15:05:26:235 [7668] DEBUG - MyPlex: Published Mapping State response was -7

May 26, 2015 15:05:26:235 [7668] WARN - MyPlex: Invalid response when mapping state (code=-7): 


May 26, 2015 15:05:26:245 [7668] DEBUG - HTTP requesting to: https://plex.tv/devices/23faf2aaded50a3a2379223215f291f394ba82c9?Connection[][uri]=http://10.0.0.224:32400&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
May 26, 2015 15:05:29:256 [7668] ERROR - Error issuing curl_easy_perform(handle): 7
May 26, 2015 15:05:29:256 [7668] WARN - Error issuing request to: https://plex.tv/devices/23faf2aaded50a3a2379223215f291f394ba82c9?Connection[][uri]=http://10.0.0.224:32400&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
407

No nothing that i am aware of. Any recommendations on how to go about trying to isolate the problem? I have been running this server on my desktop for about a year now and nothing has changed aside from me trying to do the update.

408

No nothing that i am aware of. Any recommendations on how to go about trying to isolate the problem? I have been running this server on my desktop for about a year now and nothing has changed aside from me trying to do the update.

Was internet connection available to the server ?

Do you have any site filtering ?

What anti virus / firewall / security products do you have ?

When you go to Control Panel / All Control Panel Items / Internet Options / Connections tab 

do you have proxy enabled?

409

yes internet access was available and had been using remote viewing on and off LAN with no issues.

No Site filtering.

Use norton anti virus

no proxys enabled

410

Resolved!!! There was something in norton smartfirewall keeping it from workng. Disabled that and now everything is back up and running

411

What firewall? 

Is it Norton 360 Internet Security type of product or just anti virus

Something is blocking the connections

What ever firewall / anti virus / internet security products you have, can you look into adding program exceptions for:

C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe

C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Scanner.exe

C:\Program Files (x86)\Plex\Plex Media Server\PlexDlnaServer.exe

C:\Program Files (x86)\Plex\Plex Media Server\PlexNewTranscoder.exe

C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe

C:\Program Files (x86)\Plex\Plex Media Server\PlexTranscoder.exe

Once this is done - you can look into port rules and add Inbound Rules for the ports on this support page https://support.plex.tv/hc/en-us/articles/201543147-What-network-ports-do-I-need-to-allow-through-my-firewall-

The 'No Error' error text must be a clue !

Could you reboot the PC to see if it makes things better
 

There are all the connection errors :

May 26, 2015 15:04:32:820 [7384] WARN - Error issuing request to: http://www.plexapp.com/plex/blacklisted/39c525d(7, Couldn't connect to server) (Failed connect to www.plexapp.com:80; No error)
May 26, 2015 15:04:32:822 [7384] WARN - Error issuing request to: http://www.plexapp.com/plex/blacklisted/9b6935b(7, Couldn't connect to server) (Failed connect to www.plexapp.com:80; No error)
May 26, 2015 15:04:36:397 [0336] WARN - Error issuing request to: http://www.gravatar.com/avatar/5838af07fb03880d6098bf122e7bd92c?d=https%3A%2F%2Fplex.tv%2Favatars%2FF18052%2F42%2F1&size=27.200000405311584(7, Couldn't connect to server) (Failed connect to www.gravatar.com:80; No error)
May 26, 2015 15:04:38:278 [7680] WARN - Error issuing request to: https://metrics.plex.tv/collect/server(7, Couldn't connect to server) (Failed connect to metrics.plex.tv:443; No error)
May 26, 2015 15:04:38:342 [4072] WARN - Error issuing request to: http://www.gravatar.com/avatar/5838af07fb03880d6098bf122e7bd92c?d=https%3A%2F%2Fplex.tv%2Favatars%2FF18052%2F42%2F1&size=37.09091019630432(7, Couldn't connect to server) (Failed connect to www.gravatar.com:80; No error)
May 26, 2015 15:04:38:899 [0924] WARN - Error issuing request to: https://plex.tv/updater/products/1/check.xml?build=windows-i386&channel=16&distribution=english&version=0.9.12.2.1124-e797a3e(7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
May 26, 2015 15:04:42:031 [0336] WARN - Error issuing request to: https://plex.tv/updater/products/1/check.xml?build=windows-i386&channel=16&distribution=english&version=0.9.12.2.1124-e797a3e(7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
May 26, 2015 15:04:48:314 [7680] WARN - Error issuing request to: http://www.google-analytics.com/collect(7, Couldn't connect to server) (Failed connect to www.google-analytics.com:80; No error)
May 26, 2015 15:05:08:153 [4016] WARN - Error issuing request to: https://plex.tv/users/account.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&includeGeolocation=1(7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
May 26, 2015 15:05:08:159 [8000] WARN - Error issuing request to: https://plex.tv/servers.xml?auth_token=xxxxxxxxxxxxxxxxxxxx(7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
May 26, 2015 15:05:23:220 [7668] WARN - Error issuing request to: http://plex.tv/pms/:/ip(7, Couldn't connect to server) (Failed connect to plex.tv:80; No error)
May 26, 2015 15:05:26:224 [4016] WARN - Error issuing request to: https://plex.tv/api/servers/23faf2aaded50a3a2379223215f291f394ba82c9/connectivity?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx(7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
May 26, 2015 15:05:26:235 [7668] WARN - Error issuing request to: https://plex.tv/servers.xml?auth_token=xxxxxxxxxxxxxxxxxxxx(7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
May 26, 2015 15:05:29:256 [7668] WARN - Error issuing request to: https://plex.tv/devices/23faf2aaded50a3a2379223215f291f394ba82c9?Connection[][uri]=http://10.0.0.224:32400&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
May 26, 2015 15:05:40:915 [7680] WARN - Error issuing request to: https://plex.tv/servers/23faf2aaded50a3a2379223215f291f394ba82c9/access_tokens.xml?auth_token=xxxxxxxxxxxxxxxxxxxx(7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
May 26, 2015 15:05:43:927 [7680] WARN - Error issuing request to: https://plex.tv/servers/23faf2aaded50a3a2379223215f291f394ba82c9/access_tokens.xml?auth_token=xxxxxxxxxxxxxxxxxxxx(7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
May 26, 2015 15:05:46:936 [7816] WARN - Error issuing request to: https://plex.tv/servers/23faf2aaded50a3a2379223215f291f394ba82c9/access_tokens.xml?auth_token=xxxxxxxxxxxxxxxxxxxx(7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
May 26, 2015 15:05:46:939 [7680] WARN - Error issuing request to: https://plex.tv/devices/23faf2aaded50a3a2379223215f291f394ba82c9?Connection[][uri]=http://10.0.0.224:32400&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
May 26, 2015 15:05:49:942 [7816] WARN - Error issuing request to: https://plex.tv/users/sign_in.xml(7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
May 26, 2015 15:05:49:950 [7108] WARN - Error issuing request to: https://plex.tv/servers/23faf2aaded50a3a2379223215f291f394ba82c9/access_tokens.xml?auth_token=xxxxxxxxxxxxxxxxxxxx(7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
May 26, 2015 15:05:53:084 [1760] WARN - Error issuing request to: https://plex.tv/updater/products/1/check.xml?build=windows-i386&channel=16&distribution=english&version=0.9.12.2.1124-e797a3e(7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
May 26, 2015 15:12:15:609 [6804] WARN - Error issuing request to: https://plex.tv/users/sign_in.xml(7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
May 26, 2015 15:12:20:456 [4612] WARN - Error issuing request to: http://plex.tv/pms/:/ip(7, Couldn't connect to server) (Failed connect to plex.tv:80; No error)
May 26, 2015 15:12:31:490 [2592] WARN - Error issuing request to: https://plex.tv/users/sign_in.xml(7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
May 26, 2015 15:12:37:299 [2592] WARN - Error issuing request to: http://www.gravatar.com/avatar/5838af07fb03880d6098bf122e7bd92c?d=https%3A%2F%2Fplex.tv%2Favatars%2FF18052%2F42%2F1&size=87.27272987365723(7, Couldn't connect to server) (Failed connect to www.gravatar.com:80; No error)
May 26, 2015 15:26:13:891 [6748] WARN - Error issuing request to: https://plex.tv/users/sign_in.xml(7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
May 26, 2015 15:26:32:380 [8048] WARN - Error issuing request to: https://plex.tv/users/sign_in.xml(7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
May 26, 2015 15:26:51:044 [8048] WARN - Error issuing request to: https://plex.tv/users/sign_in.xml(7, Couldn't connect to server) (Failed connect to plex.tv:443; No error)
412

You beat me to it !

Glad it is fixed

413

Thank you so much! I appreciate all your help!

414

Can't achieve install.

 Running Windows7-duocore-3gbram

This is message..  vYNWRv.png

Log is as follows.  [16CC:1594][2015-05-27T08:49:29]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Wolfenstevens\Downloads\Plex-Media-Server-0.9.1201.1079-b655370-en-US (1).exe, cmdline: '-burn.unelevated BurnPipe.{6984682A-EB19-4846-8AA4-CE28132F761B} {4146955E-25E6-49C1-85B2-C5CC97ED139C} 6136'

[16CC:1594][2015-05-27T08:49:29]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Plex\Plex Media Server'
[16CC:1594][2015-05-27T08:49:29]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\Plex Media Server.exe'
[16CC:1594][2015-05-27T08:49:29]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\WOLFEN~1\AppData\Local\Temp\Plex Media Server_20150527084929.log'
[16CC:1594][2015-05-27T08:49:29]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Wolfenstevens\Downloads\Plex-Media-Server-0.9.1201.1079-b655370-en-US (1).exe'
[16CC:1594][2015-05-27T08:49:29]i052: Condition '(VersionNT >= v6.0)' evaluates to true.
[16CC:1594][2015-05-27T08:49:32]i100: Detect begin, 1 packages
[16CC:1594][2015-05-27T08:49:33]i101: Detected package: pms, state: Present, cached: Complete
[16CC:1594][2015-05-27T08:49:33]i199: Detect complete, result: 0x0
[16CC:1594][2015-05-27T08:49:38]i200: Plan begin, 1 packages, action: Repair
[16CC:1594][2015-05-27T08:49:38]i000: Setting string variable 'WixBundleLog_pms' to value 'C:\Users\WOLFEN~1\AppData\Local\Temp\Plex Media Server_20150527084929_0_pms.log'
[16CC:1594][2015-05-27T08:49:38]i201: Planned package: pms, state: Present, default requested: Repair, ba requested: Repair, execute: Repair, rollback: None, cache: No, uncache: No, dependency: Register
[16CC:1594][2015-05-27T08:49:38]i299: Plan complete, result: 0x0
[16CC:1594][2015-05-27T08:49:38]i300: Apply begin
[17F8:1618][2015-05-27T08:49:39]i360: Creating a system restore point.
[17F8:1618][2015-05-27T08:50:03]i361: Created a system restore point.
[17F8:0EF4][2015-05-27T08:50:57]i304: Verified existing payload: pms at path: C:\ProgramData\Package Cache\{AE141861-20A6-459A-8BB9-33B5FD61A400}v0.9.1201\pms.msi.
[17F8:1618][2015-05-27T08:50:57]i323: Registering package dependency provider: {AE141861-20A6-459A-8BB9-33B5FD61A400}, version: 0.9.1201, package: pms
[17F8:1618][2015-05-27T08:50:57]i301: Applying execute package: pms, action: Repair, path: C:\ProgramData\Package Cache\{AE141861-20A6-459A-8BB9-33B5FD61A400}v0.9.1201\pms.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLLOCATION="C:\Program Files\Plex\Plex Media Server"'
[17F8:1618][2015-05-27T09:07:08]e000: Error 0x80070643: Failed to run maintanance mode for MSI package.
[17F8:1618][2015-05-27T09:07:08]e000: Error 0x80070643: Failed to execute MSI package.
[16CC:1594][2015-05-27T09:07:08]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[16CC:1594][2015-05-27T09:07:08]w348: Application requested retry of package: pms, encountered error: 0x80070643. Retrying...
[17F8:1618][2015-05-27T09:07:11]i301: Applying execute package: pms, action: Repair, path: C:\ProgramData\Package Cache\{AE141861-20A6-459A-8BB9-33B5FD61A400}v0.9.1201\pms.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLLOCATION="C:\Program Files\Plex\Plex Media Server"'
[17F8:1618][2015-05-27T09:08:13]e000: Error 0x80070642: Failed to run maintanance mode for MSI package.
[17F8:1618][2015-05-27T09:08:13]e000: Error 0x80070642: Failed to execute MSI package.
[16CC:1594][2015-05-27T09:08:13]e000: Error 0x80070642: Failed to configure per-machine MSI package.
[16CC:1594][2015-05-27T09:08:13]i319: Applied execute package: pms, result: 0x80070642, restart: None
[16CC:1594][2015-05-27T09:08:13]e000: Error 0x80070642: Failed to execute MSI package.
[16CC:1594][2015-05-27T09:08:13]i399: Apply complete, result: 0x80070642, restart: None, ba requested restart:  No
________________________________________________________________________________
 
Thank you for any help as I'm trying to use this for my Roku device.  So far it looks like I'm sticking with PlayOn..LOL
415

Can't achieve install.

 Running Windows7-duocore-3gbram

This is message..  vYNWRv.png

Log is as follows.  [16CC:1594][2015-05-27T08:49:29]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Wolfenstevens\Downloads\Plex-Media-Server-0.9.1201.1079-b655370-en-US (1).exe, cmdline: '-burn.unelevated BurnPipe.{6984682A-EB19-4846-8AA4-CE28132F761B} {4146955E-25E6-49C1-85B2-C5CC97ED139C} 6136'

[16CC:1594][2015-05-27T08:49:29]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Plex\Plex Media Server'
[16CC:1594][2015-05-27T08:49:29]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\Plex Media Server.exe'
[16CC:1594][2015-05-27T08:49:29]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\WOLFEN~1\AppData\Local\Temp\Plex Media Server_20150527084929.log'
[16CC:1594][2015-05-27T08:49:29]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Wolfenstevens\Downloads\Plex-Media-Server-0.9.1201.1079-b655370-en-US (1).exe'
[16CC:1594][2015-05-27T08:49:29]i052: Condition '(VersionNT >= v6.0)' evaluates to true.
[16CC:1594][2015-05-27T08:49:32]i100: Detect begin, 1 packages
[16CC:1594][2015-05-27T08:49:33]i101: Detected package: pms, state: Present, cached: Complete
[16CC:1594][2015-05-27T08:49:33]i199: Detect complete, result: 0x0
[16CC:1594][2015-05-27T08:49:38]i200: Plan begin, 1 packages, action: Repair
[16CC:1594][2015-05-27T08:49:38]i000: Setting string variable 'WixBundleLog_pms' to value 'C:\Users\WOLFEN~1\AppData\Local\Temp\Plex Media Server_20150527084929_0_pms.log'
[16CC:1594][2015-05-27T08:49:38]i201: Planned package: pms, state: Present, default requested: Repair, ba requested: Repair, execute: Repair, rollback: None, cache: No, uncache: No, dependency: Register
[16CC:1594][2015-05-27T08:49:38]i299: Plan complete, result: 0x0
[16CC:1594][2015-05-27T08:49:38]i300: Apply begin
[17F8:1618][2015-05-27T08:49:39]i360: Creating a system restore point.
[17F8:1618][2015-05-27T08:50:03]i361: Created a system restore point.
[17F8:0EF4][2015-05-27T08:50:57]i304: Verified existing payload: pms at path: C:\ProgramData\Package Cache\{AE141861-20A6-459A-8BB9-33B5FD61A400}v0.9.1201\pms.msi.
[17F8:1618][2015-05-27T08:50:57]i323: Registering package dependency provider: {AE141861-20A6-459A-8BB9-33B5FD61A400}, version: 0.9.1201, package: pms
[17F8:1618][2015-05-27T08:50:57]i301: Applying execute package: pms, action: Repair, path: C:\ProgramData\Package Cache\{AE141861-20A6-459A-8BB9-33B5FD61A400}v0.9.1201\pms.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLLOCATION="C:\Program Files\Plex\Plex Media Server"'
[17F8:1618][2015-05-27T09:07:08]e000: Error 0x80070643: Failed to run maintanance mode for MSI package.
[17F8:1618][2015-05-27T09:07:08]e000: Error 0x80070643: Failed to execute MSI package.
[16CC:1594][2015-05-27T09:07:08]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[16CC:1594][2015-05-27T09:07:08]w348: Application requested retry of package: pms, encountered error: 0x80070643. Retrying...
[17F8:1618][2015-05-27T09:07:11]i301: Applying execute package: pms, action: Repair, path: C:\ProgramData\Package Cache\{AE141861-20A6-459A-8BB9-33B5FD61A400}v0.9.1201\pms.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLLOCATION="C:\Program Files\Plex\Plex Media Server"'
[17F8:1618][2015-05-27T09:08:13]e000: Error 0x80070642: Failed to run maintanance mode for MSI package.
[17F8:1618][2015-05-27T09:08:13]e000: Error 0x80070642: Failed to execute MSI package.
[16CC:1594][2015-05-27T09:08:13]e000: Error 0x80070642: Failed to configure per-machine MSI package.
[16CC:1594][2015-05-27T09:08:13]i319: Applied execute package: pms, result: 0x80070642, restart: None
[16CC:1594][2015-05-27T09:08:13]e000: Error 0x80070642: Failed to execute MSI package.
[16CC:1594][2015-05-27T09:08:13]i399: Apply complete, result: 0x80070642, restart: None, ba requested restart:  No
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Thank you for any help as I'm trying to use this for my Roku device.  So far it looks like I'm sticking with PlayOn..LOL

Is user Wolfenstevens an Admin User Account?

If it is not, make sure it is and rerun

If it is an admin account, see if this microsoft fix it helps Fix Problems that Programs cannot be installed or uninstalled

416

I have tried several times to install it and I keep getting a 'Plex media server has experienced a problem and must be shut down'

I tried the log thing from the command and experienced the same thing and no log file was generated.

Using Windows XP service pack 3 and I do have Avast antivirus on the machine.

I have checked the properties of the downloaded file and the digital signature is there so I don't think it's a corrupt file.

At a complete loss as to what to do

417

I have tried several times to install it and I keep getting a 'Plex media server has experienced a problem and must be shut down'

I tried the log thing from the command and experienced the same thing and no log file was generated.

Using Windows XP service pack 3 and I do have Avast antivirus on the machine.

I have checked the properties of the downloaded file and the digital signature is there so I don't think it's a corrupt file.

At a complete loss as to what to do

I am sorry but all support information relating to crashes is now for versions after XP as you can see here

https://support.plex.tv/hc/en-us/articles/201455336-Crash-Logs-Plex-Media-Server

It is probably crashing. The windows application event log will probably have some exceptions logged

You can see my profile for list of loads of malware and adware dll's that are known to crash winsock and Plex Media Server

You should really ditch XP. Without security patches available you will be at the mercy of hackers

418

Assuming you're on Windows, try deleting the following registry value, and then restarting PMS:

HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server -> FirstRun

do not see "FirstRun"

419

do not see "FirstRun"

Suggest you download Plex Media Server afresh from plex.tv/downloads

Then check the download file: Right Click / Select Properties. And check that there is a 'Digital Signatures' tab and entry for Plex Inc

If neither, it is corrupt - delete and retry

When you know you have a good download, rerun the install to do a repair.

Make sure you are using an Admin account when running it

If problem persists, export the whole registry area for Plex to text file. Edit your email address and online token and upload the text file here

Computer\HKEY_CURRENT_USER\Software\Plex, Inc.

420

I downloaded Plex. Restarted my computer. Clicked on the Start button in Windows 7 chose Plex Media Server and nothing happened. This is how it should work. I am not a computer professional, and I shouldn't have to mess around with settings to get a piece of software to work. But as Windows 10 is going to take away WMC I have to find something else. So how do I get it to work?