Basically Plex stopped working. It wouldn’t show any of my libraries in the windows app or anything on the “Home” page for that matter. Tried a bunch of different things until I found this:
my problem was exactly the same as this. So I uninstalled (while saving the data) plex and reinstalled it.
Lo and Behold… I can now see my server but it doesn’t seem to be claimed… so I’m trying to claim it and it won’t. The icon spins and its back to the “Claim Server” button.
Can anyone tell me whats wrong?
Server Version#: Version 1.41.1.9057
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Go to Plex Settings > Server > Troubleshooting and click on Download Logs. Drag the .zip file onto the Reply window and wait for the file to finish uploading before you click on Reply.
Alternatively, open File Station on the NAS and navigate to /PlexMediaServer/AppData/Plex Media Server and then right click on the Logs folder and select Compress to Logs.zip.
I am hoping it is just an installation issue, but I fear it may be related to your certificate status at Plex, that is why I have asked @ChuckPa (Plex employee) to chime in, as he has access to the certificate status etc.
No, they are usually robust, but every once in a while, something goes awry and they need to be reset or otherwise tweaked and only an employee can do that.
I see you’re using a VPN. This is where the certificate problem is likely occurring. Plex.tv sees your VPN provider’s certificate as part of the claiming exchange.
Can you turn off the VPN and then claim the server using the “Plex Claim Token” method in the Plex installer ?
Your network configuration is very irregular.
I see the ‘bond’ adapter (normal), but it doesn’t haven an IP address (irregular).
I then see the VPN adapter created and set as primary.
Ok. I’ve got plex working on the synology. Upon turning on the vpn, when i reinstalled plex on synology it didn’t ask for what type of install… it just installed it. when i opened the plex media server, my server was already mine.
im a little worried now. if i discconect the vpn on synology will plex stop working?
So i finally got plex up and running again. I dont know why but remote access is being very problematic. It sometimes works and sometimes doesnt even though its always the same settings for port forwarding.
Another problem im facing is that now if i disable transcoding, plex will not stream remotely. So if im trying to watch something on my phone using a mobile network, it wont work. It is forcing everything to be transcoded which wasnt the case before.
I believe its because all connections to the server are insecure now for some reason. I dont know if this is a problem on the synology side or plex side but its happening after i updated both plex and to dsm 7.2.2.
First of all, Plex needs to transcode your media so that it can match the available bitrate of your network connection and to change codecs etc. and those requirements change from file to file, moment to moment. It is NOT a one size fits all deal.
With Plex, all of the LAN connections are insecure, but all WAN connections are very secure. Plex would not last long if that was not the case.
It seems though, that you have much bigger problems than Plex at the minute and most of them seem to stem from your VPN and network setup in general.
Try removing your VPN completely. Right now, you need to establish a proper network connection and get all of your network settings etc. in order.
Once you have done that, you can work on setting up the VPN again.
And remember, it is your network, Plex are NOT responsible for your network.
I wish you luck with that and please do let us know how you go with it.
As i mentioned earlier, Plex runs off a synology NAS and doesnt run from behind a VPN. I added the VPN when you asked me to, and I have now removed it too.
Only my PC runs on a VPN. So my PC connecting to the NAS having issues, i understand. But I tried to access plex from my phone (through an external network) and this is the behavior that is coming through.
As mentioned earlier, this transcoding issue is new and was not there previously. Ive been using Plex forna few years now, and i do understand what you are saying but this wasnt an issue before.
Ill look for problems in my network setup but my connection is 1Gbps and nothing has changed over the past few days unless the ISP has done something without my knowledge.
