Disable hosted web player

Plex Media Server Remote Access
1

Server Version#: 1.18.2.2058-e67a4e892
Player Version#: No idea

Hey guys,
is there any way to disable the buggy hosted UI?
I moved my PMS to a new machine and every time I open :32400 on the new server, I get the hosted Plex UI. It tries to connect to like 4-5 different, confusing URLs - and even though some work, it still say’s I can’t connect.
I would probably need to change the custom server access URL I had setup and relogin (as I kicked the server out of the account).

While I can open up :32400, it ALWAYS gives me the hosted UI. No way to login.

2

Does the full url look like this?

127.0.0.1:32400/web/index.html

In my experience it doesn’t always work with just entering it 127.0.0.1:32400. It has to be the full url with the index.html at the end

3

Yup, it is.
You can try: http://2.56.97.11:32400/web/index.html

4

Can’t Access Server Settings

In some cases, you may find that the Server entry doesn’t appear for you under Settings in the web app and thus you can’t try to sign in to the Server. This often occurs when you’re not yet signed in on the Server and you’re using the hosted Plex Web App.

  1. Load the “bundled version of Plex Web App” on your Server computer using http://localhost:32400/web or http://127.0.0.1:32400/web , for instance
  2. Sign in to the Plex Web App
  3. Access the Server settings and sign in to the Server

Once you’ve done that, your Plex Media Server should appear when using the hosted Plex Web App, too.

https://support.plex.tv/articles/204604227-why-can-t-the-plex-app-find-or-connect-to-my-plex-media-server/

5

Yes, I have read that article.
The simple fact is, it doesn’t work. There is no local Plex Web App, only the hosted one. And it has been like that on my server for months.

I can’t understand why Plex on the one side has a lot of really cool features - but on the other hand is one of the buggiest software on the planet.

6
7

I have googled the problem before and have worked through all of these steps. The simple issue is, that Plex always forces the hosted UI on me.

8

I even just created a new server via Docker AND created a brand new account. Still no way to claim the server, instantly redirects to the hosted UI (while still having the server IP in the search bar).

I feel like 2-3 weeks ago Plex destroyed something…

9

Have you tried from settings to remove the authorized devices that are the problem?

10

Claim Token

Also, make certain to clear out all previous references to the server name in Authorized Devices -> Servers.

11

Yes, but that isn’t the issue as it happens in Incognito mode with a brand new account and server

12

Okay, that works with the official Plex Docker image. But how can I send the claim token to the normal Debian installation?

13

Where is the server in relation to your workstation?

Same LAN or Remote (which includes different subnet) ?

Is the LAN using a 192.168.x.x, 172.16.x.x -> 172.31.x.x, or 10.x.x.x subnet ?

14

Remote on a dedicated server. Which it has been for months :slight_smile:

My local LAN is using 10.x, but as the server is remote that shouldn’t matter.
Sometimes my browser get’s a 401 from Plesk.

15

SSH tunnel to it.

  1. sign the plex web app out of the current browser or open a new one with it signed out. (FF works nice for this)

  2. ssh -L 8888:127.0.0.1:32400 ip.addr.of.remote and sign in… Let that sit.

  3. In local browser, new incognito window, http://127.0.0.1:8888/web

If this doesn’t allow you to gain control, we can ‘convince’ the Preferences.xml to cooperate :hammer:

16

Sorry for the late reply, this kinda worked.
I did try it before using a tunnel, but a little different.

I can now use my Plex server again.