So here’s my story. On May 01 i recieved an email from plex stating that they would be changing their policies for remote streaming and increasing prices. It said that as of april 28th the change will take effect. Doesn’t make sense for a customer to recieve a notification like that after the change has already been rolled out. I confirmed that there were no other communication emails in my junk folder. There has been an issue with their email system in notifying clients with aptly due time. I have contacted their support who immediately brushed me off, pointed fingers and blamed me for not knowing. I found this respomse rather unprofessional as I’m hoping to find a resolution to this by recieving the equal opportunity as others to purchase a lifetime pass at the old rate. The negative support and shady tactics that ive experienced from plex has me on the verge of jumping over to jellyfin or emby. Im not sure if this plea for help will reach the right ears, but i hope so.
You’re not alone. I’ve received the same type of gaslighting and humiliation for pointing the same things out. Many people are calling this a massive disgrace.
Yep. I have been with Plex since it was a macOS only XBMC port, around 15 years ago. I have never seen the company (Plex) be this bad. It’s actually shocking to witness. They seem hellbent on tearing down the castle they themselves painstakingly built. All the while blaming users for using the features they built and getting upset when take them away unceremoniously.
I have been looking into switching to a competitor and unfortunatley for me, right now there isn’t anything “better.” Not for me. I have family that relies on Plex, specifically the apps, and I know without a shadow of a doubt they wouldn’t be able to figure out using Jellyfin / Emby + Infuse. Luckily for me the majority of my household and friends / family do not really use the mobile apps that much so we’re safe, for now. But I am still advocating for a fix because this is just crazy.
They took a perfect product and destroyed it.
Instead of telling their supports they are spending too much and coming up with a solution that works for us all (a compromise) they decided to be the next temu quality hulu
Yeah, I cant play most of my content since the server update and policy update, Ill be looking for a new solution of a different brand if things dont turn around soon, I remote in to my plex server all over the state and broken things in my life get cut off
Wow, what has happened here? I have been using Plex since around 2010 and have had a sub since 2016. I really don’t mind paying £30 a year for a tool that allows me to seamlessly proffer personal media from my NAS around the house to TVs and mobile devices, but it looks like someone has made a proper dogs breakfast of the latest mobile app release. I use it on Android and iOS. The most significant defect is that loads of my video content now randomly gets stuck on buffering when I try to cast it one of the many chromecasts we have about the place - which didn’t happen before the update. Plex’s useless forum based support model has never been an issue for me before, but they need to get a team on this and get it sorted ASAP and provide a daily update on the top of the page. Very bad indeed.
Did someone infiltrate Plex to sabotage it from within? I can’t make sense of these changes any other way
I also have trouble with Chromecast playback since the latest updates. Have you noticed if the issue is only with h265 / HEVC files? Or are you experiencing it with all file formats? I found rolling back to app version 10.26 via the .apk immediately restored my ability to play all files on my Chromecasts. Maybe will help for you as well, until they get “new app” issues sorted out?
I remember back in the day they had a separate plex pass support channel. Dont see that anymore. Now that I have a big problem I feel I’m at the feet of the good graces of my fellow users to help me out. Praying that they do.
The old Plex Pass channel was also mostly users. Not much different then now.
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