I am trying to share my content with my friend who I have sent an invite too. In the past, since I am a long-standing Plex Pass subscriber, the friend would simply use the emailed invite, create their own account with it, and they were good to go with whatever Plex client they wanted to use. No fuss, no muss. That was literally all that was required and a sea cucumber could figure it out.
Now, my other friend, who recently signed up to Plex as I instructed (maybe this was the mistake?), received my email invite and now can see my content index in the web app with her account. However, when she tries to use the Plex iPhone app she seems to be forced into buying a Plexpass. She is not computer savvy and I am not familiar with the experience that a Plex user with no Plexpass experiences when using the iPhone app. Is it that Plex now demands $$ to use the iPhone app to view friend’s content or is she just not finding the right way in? I can’t imagine this is “gimme more money” situation and I am flummoxed that the iPhone app would make this difficult to figure out, since iPhone users are presumed to be computer illiterate. (No offense- I own an iPhone too.)
I searched through the FAQ, support guide, etc… but I was unable to find an answer to whether she needs Plex pass or not in order to use the iPhone app or how to view a friend’s content with the iPhone app without buying a Plex pass, which is not surprising. Freemium services are notorious for hiding this sort of information, and even good ole Plex, a vendor that I personally have shelled out hundreds of US $ for over the years, is apparently no exception.
Anybody?
She does not need a Plex Pass. She can skip past that - there’s an x in the upper right corner. The app requires a one time purchase.
Oh drat… hold on… shouldn’t have accepted that answer @kegobeer-plex because she has the iPhone app installed but she is still being inundated with “Trial Mode” pages and what-not.
@hinder90 said:
Oh drat… hold on… shouldn’t have accepted that answer @kegobeer-plex because she has the iPhone app installed but she is still being inundated with “Trial Mode” pages and what-not.
Did she purchase the app? If not, she’s limited to 1 minute of playback. Only Plex Pass holders get free apps on all systems, everyone else has to purchase the app. The web client, PMP, OpenPHT, and a few others (I don’t know them all) are completely free for everyone to use.
I can see she is in trial mode. When she clicks close, she should be able to make an in-app purchase to pay for the app, which will be a one time payment. She absolutely, positively, does not need a Plex Pass subscription. Personally, the fact that Plex pushes that screen is repugnant and should not be what a first time user sees. That is simply stupid.
Now that I think of it, I wonder if that’s responsible for so many users that don’t seem to need Plex Pass at all. In any case, that screen needs to be removed. I find it irresponsible of Plex to have it displayed in such a way.
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That was it. I didn’t realize that when you download the app it is “Free!” but actually doesn’t do much of anything interesting in “Trial Mode” <Whoopie! noise> and that she was confused that the had to pay for the iPhone app, which is one of the rare cases where Plex is charging money for the client, which is kind of repellant if you ask me. And yes, I agree with you about the push screen being “repugnant” as you say. But they gotta make da money, as they say, or something…
Thank you!
Well, this was a bust, I am trying to select a song myself from my iTunes library on my Plex iPhone app it just sorta spins for a while and then fails with the message “Sorry, your media is unpleasant. Please crank the interrocetor” or something meaningless like that… guess I am looking at server logs now… yay.
You have to turn the intensifier disc 18 degrees to the left. Don’t forget that step.
Good lord! Why the h–l do I have debugging on… each operation produces at least 80 screenfuls of text!
@hinder90 said:
Good lord! Why the h–l do I have debugging on… each operation produces at least 8 screenfuls of text!
You should enable debugging, but turn off verbose debugging (and Plex tokens).
