Does PMS Support the lastest DSM Update

Plex Media Server NAS & Devices
1

DSM 6.0.2-8451
Synology DS216 Play

Hello Everyone,

As above I have DS216 play and I am currently running plex on the above DSM software version. I know plex will not do software or hardware trans-coding so I have converted affected video files to play natively and I have had no issues. I would really like to update to the latest DSM but have read that current updates aren’t supported by Plex and it will stop working.

Can anyone confirm if updated to the latest DSM plex will stop working and if it does can I reset to an earlier supported version?

Any help would be appreciated!

2

Don’t know where you heard that Plex doesn’t run on DSM 6.2 but it’s wrong.

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3

I’m also running on 6.2.2-24922 and the only issue I have is losing CPU and RAM stats in the dashboard recently (although this issue doesn’t seem to be unique to Synology equipment).

There have been some significant security issues addressed in the DSM releases subsequent to what you’re running (which was released in October 2016!). I’d strongly suggest you keep it up to date, particularly if you’re sharing anything over the Internet.

4

Thanks ! so no issue running plex on the latest DSM update thats good. Not sure where I heard it but there have seen some threads on other forums (not plex forum) saying that after one of the earlier updates disabled PMS or PMS doesn’t support that latest DSM update.

Ok will update and keep my fingers crossed. Lol

5

If you can post in those other forums, once you’ve updated, you can show them screenshots. :slight_smile:

7

Please define “will not run” ?

The package fails to start (from Package Center) ?
The server can’t be found when accessing it via web ?

These are two different issues

8

To confirm is it you can’t find the server or the package won’t run?

9

What kind Nas do you have? is it a 216 play?

11

Let’s do this the fun way

  1. Control Panel - Terminal & SNMP - Enable SSH
  2. Make certain you know the admin user password and the account is enabled (some disable it)
  3. Using putty, or ssh, SSH to the system as user admin
  4. Sign in
  5. sudo -su root (to elevate to root privilege level)
  6. cd "/var/packages/Plex Media Server/scripts"
  7. ./start-stop-status stop
  8. ./start-stop-status start

Using copy/paste from your computer, copy all the output from the window and paste here please.

1 Like
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Nice, I’ve wondering how to stop/start PMS from the cmdline on a Synology :+1:t2:

14

PMS can be FULLY removed from a Synology via the DSM GUI

  1. Package Center - Plex - Uninstall package
  2. Control Panel - Shared Folders - Plex share - DELETE
  3. Control Panel - Users - Plex - Delete
  4. DSM restart

Any perception the command line is required is incorrect but yes it can be removed via command line.

These statements need further explaining please. Would you clarify?
“It’s broke” doesn’t give me much to go on.

As for the reasons behind the change, They were a LONG time coming.

Even though Plex doesn’t give a roadmap, I can tell you that I am preparing for DSM 7.
These changes are going to happen sooner or later.

I detailed everything, with screenshots and how-to to apply to each share.

I have always been available to call out @chuckpa for help.

16

Thanks. You didn’t say it “Failed to run”. I would have asked what I’m asking now:

File Station -> Plex share -> Navigate down until you see Logs.

Right-click Compress to Logs.zip

Attach that ZIP file here

It’s the same thing Plex does when it downloads logs.

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