Does WinTV-dualHD TV Tuner work in UK. Plex cannot find DVR

Cannot seem, to get device to work. It does work in hauppauge software?

Have you installed the drivers for it?

Checked got latest win 10 drivers from Hauppauge

My PLEX is installed on a QNAP. If I install PLEX on PC it works??

I have just recently installed a Intel NIC i3 with a Hauppauge WinTV-dualHD USB - originally wanted to use openSUSE Linux but couldn’t get the USB stick to work - reverted to Ubuntu 16 as per Hauppauge Linux driver page - works with PLEX DVR on a Danish Yousee cable connection.