DV files hang the entire app and I need to exit out via the main Xbox button the Controller, choose Plex, manage, close. Every DV file, every time. they play just fine on roku and Android TV. Server Version#:latest Player Version#:latest

My TV supports it, my receiver supports it, and the Xbox supports it - and since I mentioned they play fine on other devices, we can deduce my network is fine (but to be clear, I’m running gig ethernet throughout the house) So, what remains is that if there is a DV profile that is unsupported on Xb…

Do you have Dolby Vision enabled on the xbox TV menu??

Yes. Xbox games play in Dolby Vision mode just fine. (For example, No man’s sky).

I don’t have much to add other than I’ve been experiencing the same with DoVi videos. What I do as a workaround is set it to play at a lower quality setting so it forces a transcode instead of the direct play, and it will play without issue, but that ends up affecting picture quality (and sometimes …

Are we the only two people with issues playing videos on xbox? how can I narrow this down? I’ll build a tdarr filter and rerun my files to nuke whatever profile is bad, but…. how do I figure it out?

[image] Froggypwns: d other than I’ve been experiencing the same with DoVi videos. What I do as a workaround is set it to play at a lower quality setting so it forces a transcode instead of the direct play, and it will play without issue, but that ends up affecting picture quality (and sometimes…

how did you figure out the extradata not empty… thing?

Lot of tests : (i used AI to summarize this) The investigation began because I was comparing two HEVC Main 10 files: one that caused the Xbox Plex app to crash (sample file in my thread) and another one that played perfectly (in hevc main 10 too). Since both files used the exact same codec and sett…

Thank you for the deep dive @raiiyzen77 . I’ll copy it over to a report

@raiiyzen77 I just chatted with Chris. He was aware of the problem. He’s already completely reworked DV support. He recommends trying PMS 1.43.0 PS: Please remember, Plex is not licensed to transcode Dolby Vision content. We can, at most, DROP DV metadata from transcoded video streams.

Dolby Vision is very broken

Plex Players

raiiyzen77 November 11, 2025, 1:39am 8

Nope you’re not alone, seems like certains video with hevc main 10 make the xbox app completely frozen. I created a thread also on this problem but i’ve never had response from plex…

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Dolby Vision is very broken

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