Download a video

General Discussions
1

I have to apologize, I’m very new to Plex. I purchased my daughter’s play video through her school and was basically forced to use this to get it. It was shared with me by some person I don’t know who apparently won’t respond to my questions. All I want to do is download the video, but using both the desktop and browser versions, that option is not available when I click on the video menu. Does this stranger have to give me access? I purchased a monthly Plex pass hoping that would do the trick, but of course, it didn’t. I’m sure Plex is great for those who use it, but I really have no need for it, I just need this one video. Help!

2

Plex Documentation → Downloads for Offline Use → Downloads Overview

Yes.

The server administrator must give you access to download from their server. You also need a Plex Pass.

Downloading is possible with the Plex Desktop apps (Windows/Mac/Linux) and the Plex mobile apps (Android/iOS). It is not supported for the web interface or Smart TV apps.

3

Honestly, for this use case Plex is not well suited.
The guy should have probably sent you a WeTransfer download link (or used some comparable service).

The download feature of Plex makes it difficult/impossible to get to the downloaded file. You would have to keep the Plex app around indefinitely to play it in the future.

1 Like
4

Thanks for the response. So is there no other alternative or work around available? Like what if something happens to the administrator where they can’t give access anymore?

5

Yes this is exactly why I’m trying to download it. It’s unnecessary to have this just for the one time I may watch this in the future.

6

If you log on as the admin account of the server, and use a web browser client, you can download the original file using the “Download File” option. It would be yours to keep wherever you saved it.

This is not a good option to do as strangers. Plex really is not the option I’d recommend. Have them upload to a file storage place, or youtube.

1 Like
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