Download stuck “deciding”

Server Version#:
Player Version#:2025.13.0
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Stuck with downloads. Tried removing queue and re adding etc. but nothing change.

Can you get the logs from the app when in that state. ( in the About section of settings)

log-2025-04-21T20_18_40.462Z.zip (547.6 KB)

Here you go….

What model iPad do you have?

Also can you try another download and after reproducing can you get the logs from app as well as get your server logs. Thank you

Hi I’ve been traveling so home now.

IPad is Ipad Pro Model from 2019 but fully up to date, 265gb. OS is 18.3.2

Removed old shows and re added

New logs from Server and Ipad taken within seconds of each other
log-2025-04-25T07_21_38.037Z.zip (584.1 KB)
Plex Media Server Logs_2025-04-25_08-21-08.zip (4.7 MB)

and still is deciding with shows removed and new downloads selected.

Latest build from TestFlight, appears to have resolved this, all new downloads are transcoding and download.

Thanks