Why are some files downloading and others not?

Plex Players Mobile Devices
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1

Server Version#: 1.41.8.9834
Player Version#: 2925.19.0 (1132)

I was starting to get very frustrated with the new iOS app. I thought that they had broken downloads, especially as others in the forums are reporting similar issues.

While there is plenty that I don’t like with the new app, turns out my issue is a bit more complicated.

What I thought was happening:

  • Nothing would download to the app.
  • After clicking download on an item, it would remain in the “queued items” list, and never move to the “currently downloading” list.

What is actually happening:

  • I just tried investigating this issue again. I clicked download on a series. All episodes downloaded quickly and painlessly. It was great!
  • At the same time I clicked download on a couple of movies and some episodes from another series. These have all remained stuck in “queued items”.
  • I have not identified any differences between the successful and failing files that could explain this.
  • My server does not indicate that any transcoding, downloading or any other activity is occurring with these stuck items.
  • My console only shows the following two lines repeated every 4 seconds or so.
Request: [192.168.1.10:62412 (WAN)] GET /downloadQueue/1/items (14 live) #15e12 TLS GZIP Signed-in Token (myusername)
Completed: [192.168.1.10:62436] 200 GET /downloadQueue/1/items (8 live) #15e59 TLS GZIP 3ms 550 bytes (pipelined: 3)

I would really appreciate some ideas from the community:

  1. Has anyone else experienced this inconsistent behaviour, with some files downloading while others will not?
  2. What do these two repeated log entries mean, and are they helpful?
  3. What steps could I take to debug this further and work out what is going on?
2

Do you see this situation when you are downloading locally and remotely.

My train of thought is that if you have a wan bandwidth limit and your download exceeds this limit, Plex will transcode and this might not be working properly for you somehow.

Bit of a long shot, but worth checking.

3

Thanks ozsmac. I’m seeing this locally and remotely. I also wondered whether transcoding could the issue. But then wouldn’t I see activity on the server? Or at least something in the logs to indicate transcode was attempted?

4

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