OK, another very basic function that sucks with the immensely unhelpfully error “Uh-oh there was an error”
Nothing in the logs (that I can find), and I can manually download the correct subs from opensubtitle.org using the same account info I’ve set up in the Plex agent.
Where can I find out the actual error (as opposed to the error message for five year olds…, Plex has a boo boo…)
In your server logs. I would filter on OpenSubtitles to find the line like below.
The request to download will look like. so check for any errors after that. I would filter on OpenSubtitles to find the line like below.
Aug 19, 2020 13:35:40.138 [0x70000b926000] DEBUG - Request: [192.168.5.192:60974 (Subnet)] OPTIONS /library/metadata/56235/subtitles?key=%2Flibrary%2Fstreams%2F402470&codec=srt&language=eng&hearingImpaired=0&forced=0&providerTitle=OpenSubtitles (19 live) TLS GZIP Signed-in Token ()
Nothing useful.in the logs, one startup message and transcoder entries when watching content with subs I’ve already downloaded.
pi@plex:~/PlexLogs $ grep OpenSubtitles *.log
Plex Media Server.3.log:Aug 02, 2020 15:04:24.869 [0xa94f4440] DEBUG - Starting plug-in /usr/lib/plexmediaserver/Resources/Plug-ins-b23ab3896/OpenSubtitles.bundle.
Plex Transcoder Statistics.1.log:<Stream codec="srt" displayTitle="English (SRT OpenSubtitles)" extendedDisplayTitle="Game.of.Thrones.S02E02.720p.BluRay.x264.MIKY.Everything (English SRT OpenSubtitles)" format="srt" id="88025" key="/library/streams/88025" language="English" languageCode="eng" providerTitle="OpenSubtitles" score="78" selected="1" sourceKey="/library/streams/1953376235?provider=OpenSubtitles&url=https%3A%2F%2Fdl.opensubtitles.org%2Fen%2Fdownload%2Fsrc-api%2Fvrf-19b90c55%2Ffilead%2F1953376235.gz&enc=UTF-8" streamType="3" transient="1" userID="1" decision="copy" location="embedded" />
If you have the ability to look at the logs live then after you press the button to download can you see if there are any errors at all after that timestamp? maybe the request itself is not being make for some reason.
Nope, I go to the logs directory and execute
tail -f *.log
which shows all the log files real time, attempt to download a subtitle, get the error, and NOTHING appears in any of the log files…
Odd. Anything in the console log of the web browser?
Nothing…
So, back to my original question., where the logs SUPPOSED to be ?
Web app logs are https://app.plex.tv/desktop#!/settings/web/debug where you have to enable debug level then there is the link to view them ( need to open in same browser you got the error)
you said it was happening with agent and the search so didn’t think it would be a web app issue.
Yep, seen that page before…, very informative…, for Linux (my install) it basically says logs are in the logs directory.
So to summarise, no useful error messages, no useful logs, nothing in alerts or on the console, for a function that worked on Kodi 8 years ago…, and you want people to pay money for this…?
I’m not really clear if you are saying you have no logs or nothing you think is worth while in the logs,.
You can just press the button in the trouble shooting section of settings and get them that way all in a zip file.
My point is the system says there is a problem/error/issue with downloading my selected subtitle file, on screen there is a message:
! Failed to Download Subtitle
However there is no useful error code in this message, nor is there any corresponding entry in any of the logfiles, in the console, or on the Alerts page. So, how am I / we supposed to track down the cause of this failure and rectify it ?
Hi @tescophil
At this point it might be helpful if you can provide the logs to us so we can investigate. If we can understand from the logs what the issue is, we can then provide you info on what to look for going forward.
Can you please provide the following;
Easily Gather Logs method from this support article. (https://support.plex.tv/articles/200250417-plex-media-server-log-files/
These will help us understand what is happening between the client and server to result in the error you are seeing.
Note: for the Plex Web logs, you need to enable debug logs, try to download the subtitle, then go to view the log and save it.
OK,
I have the debug output saved and the log files downloaded as a ZIP. On a quick glance these look to contain quite a lot of PII, eg. my email, the DNS name of my server, keys etc…, so where am I to upload this…?
Same here and worst 
Not even direct download subs are failing but also uploading subs is failing and even if I add a .srt file on same folder as the .mp4 Plex is not recognising it as ‘external’ sub.
I’m running Plex server ‘PlexMediaServer-1.20.0.3181-0800642ec-x86_64’ on Synology NAS…
@chrisallen - Please have a look in logs I sent directly to you.
Worth to say that all these odd behaviour started a few days ago. Before that all is working as expected.
Will appreciate any help to overcome this annoying issue…
Cheers
@tescophil you can direct message me a link if you prefer not to upload them to the forums. You could host them on Google drive or some other location you prefer.
There is a bug in 1.20.0 regarding external sub which is fixed in the upcoming 1.20.1 release.
Same issue here since yesterday, no error in console when selecting another subtitle than the one picked up as metadata. If you’d like I can send my logs too 
That should be true 
, I just installed a previous PMS version (6 months old) and effectively external subs come live again.
Weird thing is that even running an older version of PMS server download subtitles is still not working… so I guess this issue probably is not related with local installed software…
Same issue here. All my shared users are facing this problem they can’t download any subs. Fix it asap please.
