Server Version#: 1.22.2.4282
Player Version#: 1.30.1.2115-81e1fc3f
When I try to download media for offline playback on my Plex client for MacOS, I get the error: “Encountered network error while grabbing media”
I am remotely accessing my Plex server, the port is passed through just fine on my router. I can access http://<server_ip>:32400. I regularly stream content from the server.
Recently, I’ve been having some issues with my MacOS client buffering or the stream quitting, which doesn’t seem to be the case on my Google TV, but I haven’t tracked down that issue yet. However, I’m totally unable to download media for offline playback. I have no other troubles with the laptop except when connected to Plex.
The logs show as follows:
Apr 18, 2021 20:46:01.093 [0x7f7724855700] DEBUG - Request: [<client_ip>:61870 (WAN)] GET /library/metadata/8363?includeMarkers=1&includePreferences=1 (10 live) TLS GZIP Signed-in Token ()
Apr 18, 2021 20:46:01.093 [0x7f7724855700] VERBOSE - * Accept => /
Apr 18, 2021 20:46:01.093 [0x7f7724855700] VERBOSE - * Accept-Encoding => gzip
Apr 18, 2021 20:46:01.093 [0x7f7724855700] VERBOSE - * Host => <my_host>.plex.direct:32400
Apr 18, 2021 20:46:01.093 [0x7f7724855700] VERBOSE - * User-Agent => PlexMediaServer/1.21.3.4126-f157b7fe7
Apr 18, 2021 20:46:01.093 [0x7f7724855700] VERBOSE - * X-Plex-Internal-Request => 1
Apr 18, 2021 20:46:01.093 [0x7f7724855700] VERBOSE - * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
Apr 18, 2021 20:46:01.093 [0x7f7724855700] VERBOSE - * includeMarkers => 1
Apr 18, 2021 20:46:01.093 [0x7f7724855700] VERBOSE - * includePreferences => 1
Apr 18, 2021 20:46:01.111 [0x7f7724855700] DEBUG - There were 1 top-level paths for .
Apr 18, 2021 20:46:01.111 [0x7f7724855700] VERBOSE - It took 0.0 sec to serialize a list with 1 elements.
Apr 18, 2021 20:46:01.112 [0x7f775745d700] DEBUG - Completed: [<client_ip>:61870] 200 GET /library/metadata/8363?includeMarkers=1&includePreferences=1 (10 live) TLS GZIP 19ms 2245 bytes
Apr 18, 2021 20:46:02.312 [0x7f775774b700] VERBOSE - WebSocket: processed 1 frame(s)
Apr 18, 2021 20:46:05.413 [0x7f775745d700] VERBOSE - WebSocket: processed 1 frame(s)
Apr 18, 2021 20:46:06.644 [0x7f775745d700] VERBOSE - WebSocket: processed 1 frame(s)
Apr 18, 2021 20:46:06.895 [0x7f775774b700] VERBOSE - We didn’t receive any data from <client_ip>:61828 in time, dropping connection.
Apr 18, 2021 20:46:07.016 [0x7f775745d700] VERBOSE - We didn’t receive any data from <client_ip>:61829 in time, dropping connection.
Apr 18, 2021 20:46:09.895 [0x7f775774b700] VERBOSE - Didn’t receive a request from <client_ip>:61828: stream truncated
Apr 18, 2021 20:46:10.016 [0x7f775745d700] VERBOSE - Didn’t receive a request from <client_ip>:61829: stream truncated
Apr 18, 2021 20:46:12.315 [0x7f775745d700] VERBOSE - WebSocket: processed 1 frame(s)
Apr 18, 2021 20:46:15.407 [0x7f775745d700] VERBOSE - WebSocket: processed 1 frame(s)
Apr 18, 2021 20:46:16.648 [0x7f775774b700] VERBOSE - WebSocket: processed 1 frame(s)
Apr 18, 2021 20:46:18.384 [0x7f775745d700] VERBOSE - WebSocket: processed 1 frame(s)
Apr 18, 2021 20:46:18.949 [0x7f775774b700] VERBOSE - We didn’t receive any data from <client_ip>:61827 in time, dropping connection.
Apr 18, 2021 20:46:21.949 [0x7f775745d700] VERBOSE - Didn’t receive a request from <client_ip>:61827: stream truncated
The “stream truncated” or “dropping connection” happens a few times and eventually the client fails the download with the above error about failed to grab media.
