Downloads automatically deleting after a time and redownload

Plex Players Mobile Devices
,
1

plex for ios ver: 8.4
server ver: 1.27.1.5891 (qnap x86)

Problem Description

The downloaded music album will be automatically deleted after a period of time.

Steps to reproduce the problem

  1. download a music album with plex for ios
    IMG_3032
    IMG_30321092Ă—458 62.5 KB
  2. After a period of time (mostly 2-4 days), the previously downloaded music album will be re-downloaded again.
    IMG_3031
    IMG_30311125Ă—486 94.1 KB

log

log.zip (4.5 MB)

9

I don’t understand what your second screenshot is showing me. is that not the same album? why did you circle it, just to show it is the same album?

10

The second screenshot shows the state when the problem occurs, the music album has been downloaded before, and then downloaded again after a few days. This state is not normal.

11

I was told @anon18523487 is already helping with that in another topic. He knows way more about downloads than i do. from what he said it is not deleting but redownloading and overwriting but he has not figured out why yet.

15

When we have more info we will provide it. He is still looking into it.

16

Thank you for your reply, and confirm the following information with you:

  1. According to your reply, Plex has reproduced the problem, but has not figured out why.
  1. According to your referenced reply from @MovieFan.Plex on April 1st, Plex confirmed the issue in April, but it has not been resolved for more than two months, and there is no progress to tell us.

Above, if I have any misunderstanding, please correct me. @BigWheel

17

A problem that Plex has reproduced and confirmed in April, has not been resolved for more than two months, and has not had any new developments to tell us, we want to know what happened?

18

Unfortunately there are lots of bugs. Im sorry the one you care about has not been figured out yet

19

We waited patiently for another 10 days, and it has been three months since PlEX reproduced and confirmed the problem on April 1. Does PLEX make any progress in solving this problem?

21

Plex confirms that the download has a bug and is not available, it has been several months and plex has not provided a solution, is this appropriate?

22

When we have more info to share we will provide it. I’m sorry it is not getting solved/fixed in the time frame you have determined it can be.

23

You told me that plex reproduced and confirmed the problem on April 1st.
It’s been 3 months and no progress?
Since the problem can be reproduced, you haven’t solved this problem for the past 3 months, why?

24

Please forgive my anger, the download function has been having serious problems and cannot be used. I have reported the problem for several months. The plex staff has been like a robot, unable to solve the problem for users, and we have no hope of solving the problem.

25

Sometimes bugs are easy to fix, some times they are hard to fix. I’m sorry the one you are experiencing isn’t easy to fix.

26

@s4j4 I will be working with @anon18523487 to get to the cause of your remaining issue.

I understand your original issue of looping downloads has been fixed and what remains is the subsequent deletion of the downloaded music album and re-download.

I need to establish if what we had reproduced is the original looping download or the deletion of downloaded media and re-download

Would you be able to get me fresh logs of the problem - with logs covering download of a new album (not downloaded before) and then a day or so later when it gets deleted and re-downloaded ? Would like to see Plex for iOS logs zip as well as Plex Media Server debug server logs

I will discuss with @anon18523487 to see what we have already

Thanks

2 Likes
27

To help locate the problem, I reinstalled the Plex player and then downloaded a music album so that the log information could be logged.
I will upload the log again when the problem recurs.
@sa2000 @BigWheel

Complete downloaded music album

IMG_3120
IMG_3120883Ă—566 49.3 KB

The log after the music album download is complete

Plex Media Server Logs_2022-07-06_23-20-46.zip (468.9 KB)
PlexDebugInfo-8.5-3006 (2022-07-06 23.19.43 +0800).zip (688.4 KB)

28

At 6:58 on July 7th, Beijing time, the problem recurs

The music album downloaded last night was deleted and downloaded again
@sa2000 @BigWheel

IMG_3121
IMG_3121718Ă—696 102 KB

Log

Plex Media Server Logs_2022-07-07_07-00-55.zip (855.5 KB)
PlexDebugInfo-8.5-3006 (2022-07-07 07.00.25 +0800).zip (1.9 MB)

29

Thank you for the tests and the two sets of logs.

I have looked at the diagnostics and referred the issue to the development team.

1 Like
31

@s4j4 The logs showed an issue when the Plex for iOs app went into the background and got a timeout on requests that were in progress when iOS stopped running the app.

We have a fix that will be added to the nano Plex Media Server that runs within the Plex for iOS. This will get released in a future version of Plex for iOS. I will let you know when that happens.

1 Like
32

Hello, after upgrading to ios 8.6, the problem still exists, please help to see which version is expected to be fixed. Thanks