DS918+, PLEX showing "An error occurred loading items to play."

Plex Media Server NAS & Devices
1

Server Version#: 1.14.1.5488
Player Version#: Chrome, iOS, Android all updated

hi guys,
i recently switched from Netgear to Synology, but i cannot get Plex
working on Synology, was workgin fine on Netgear NAS.

hoping i could get some help here, thanks.

Plex server library is reading files ok, and library has matching database so there are file info to match the file name(s).

i can’t think of anywhere that i could look at.

playback doesn’t work via local network streaming nor remote access.

any advice would be nice.
thank you in advance

2

Which Synology are you using?

Can you open Filestation, go into the Plex share (Grant yourself access in Control Panel - Shared Folders if needed), Drill down until you see Logs. Right-click and Compress to Logs.zip

Attach that ZIP file and I will see what it’s whining about :wink:

3

hi
i am using DS918+
and after i open filestation, when you say “Plex Share”
do i actually need to have a folder named “Plex Share”?

if you are only referring to the next step granting access permission for plex server, yes i have done that on all the folders from control panel to plex and admin.

and “Logs” , sorry i don’t know where to find that,
is that in Filestation? or would you show me where to get to that please.

thank you

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