Resetting Plex on DS218+

Plex Media Server NAS & Devices
1

Server Version#:DS218+
Player Version#:PlexMediaServer-1.18.2.2015

Plex didn’t seem to work normal. Playback of videos stopped, movies didn’t start. Started to delete the app, remove user plex, deleted the share folder to have a fresh setup.
Reinstalled maually and from the store, restarted a couple times.
It is not going to appear anywhere in my account. How to add a server to my account, add media and all? It used to be super simple.

2

Can you go into Syno and get the logs ?

Settings - Server - Troubleshooting - Download Logs (normal method).
ZIP file of the logs directory in the Plex share (manual method).

You might need to read the security update regarding how PMS works on Synology.

3

Sorry, but the probelm is that I open the app from the NAS and it leads to the log in and then it constantly reloads the start screen. It is so annoying. No server in sight so I can’t activate anything. Can you link the “manual zip way for synology noobs” or where is the ultimate "remove all plex and start from scratch way? I tired and I faild.

4

Now I understand. Contantly reloading the start screen tells me there is a permissions or connectivity problem!

Control Panel

  1. Shared Folders
  2. EDIT the Plex share
  3. Permissions tab
  4. Give your Synology username R/W access to the share

FileStation

  1. Open the Plex share
  2. Drill down until you see the Logs directory
  3. Right-click Logs
  4. Compress to Logs.zip
  5. Download that ZIP from the Syno
  6. Attach it here
5

Logs.zip (136.4 KB)
Here you go. I stopped the server for now. Hopefully you find something that helps.

6

I’m seeing the Synology being accessed by a WAN IP

Are you trying to set it up while being away from it? (remote / on a different network )

7

No, I am at home. It is annoying that it is for a very long time not possible to access it internally when the synology is set up to be accessed from the web.

8

Here’s the problem.

Your Synology is at this IP

Nov 10, 2019 17:33:55.420 [0x7f88efd0e740] DEBUG - Detected primary interface: 192.168.178.36
Nov 10, 2019 17:33:55.420 [0x7f88efd0e740] DEBUG - Network interfaces:
Nov 10, 2019 17:33:55.420 [0x7f88efd0e740] DEBUG -  * 1 lo (127.0.0.1) (loopback: 1)
Nov 10, 2019 17:33:55.420 [0x7f88efd0e740] DEBUG -  * 3 eth0 (192.168.178.36) (loopback: 0)
Nov 10, 2019 17:33:55.420 [0x7f88efd0e740] DEBUG -  * 1 lo (::1) (loopback: 1)
Nov 10, 2019 17:33:55.420 [0x7f88efd0e740] DEBUG -  * 3 eth0 (2001:4dd6:4550:0:211:32ff:fe9f:8fed) (loopback: 0)
Nov 10, 2019 17:33:55.420 [0x7f88efd0e740] DEBUG -  * 3 eth0 (fe80::211:32ff:fe9f:8fed%eth0) (loopback: 0)

Your PC thinks it’s at this IP (out on the internet somewhere)

Nov 10, 2019 17:34:34.885 [0x7f88e4aaa700] DEBUG - Completed: [78.35.88.91:57481] 200 GET /web/index.html (2 live) GZIP 30ms 10143 bytes (pipelined: 1)
Nov 10, 2019 17:34:34.888 [0x7f88d5f76700] DEBUG - Request: [78.35.88.91:57481 (WAN)] GET /web/chunk-2-b2c07a7794e6186e0e42-plex-4.8.4-d12b992.css (2 live) GZIP

Is there something in your PC network settings which is connected directly to the external internet? A VPN perhaps? If a VPN, turn it off

9

No VPN is active. I use the DDNS on the synology to connect to. Maybe I’m a noob and didn’t config this properly.
I’ve disabled it and the plex server seems to come back.
I’ll try to not use the DDNS on the synology or do you know how to set this up and have the plex server work with this, too?

10

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