You must make 100% certain to have all the permissions set
Given you’ve now installed DSM 7 and PMS didn’t migrate, you’ll have a few steps extra to do
Here is the How-To on migration.
Key points:
- The Plex shared folder, and all its contents must grant
Full Controlpermissions to ‘System Internal User’ PlexMediaServer - You will need to Uninstall the DSM 7 app and DELETE the DSM 7 instance
(either select the DELETE option when uninstalling -OR- Delete the PlexMediaServer shared folder AFTER uninstall.
The How-To , with screenshots, is here: