DVR Channel Scanning stuck at 97%

Live TV & DVR
1

Server Version#: 1.19.4.2935
Player Version#: 4.30.2
Tuner Make/Model: WinTV-QuadHD
Guide/Lineup name:
Using XMLTV?: No
Channel number/Name:

I am trying to setup DVR and Live TV for the first time and I am getting stuck on scanning channels (on the first of the two tuners that are listed for the WinTV-QuadHD card). I have only installed the drivers for the TV Card and not the bundled software. I am running on Win10 Pro N (with Media Pack) version 2004. I have updated to the latest version of the Plex server but I am still unable to get past the channel scanning. I have cancelled the scanning process and rebooted and tried again but it keeps getting stuck at the same point. Please help.

image

2

I would need server logs for when the scan gets stuck - collect the logs 10 minutes after it gets stuck

So first ensure debug logging is enabled on the server
See
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/

Then restart Plex Media Server to get fresh logs created
Wait 5 minutes for the server to establish itself and then go through setup
When it gets stuck at 97%, wait 10 minutes and at the end of that with it still stuck at 97%, take a screenshot and note down the time of the screenshot and then collect the logs zip
See
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

Attach screenshot / what time taken / server logs zip and also details of what drivers / versions used for the PCIe WinTV device

Thanks

3

Hi I have managed to get it setup now, it required a few reboots but it has scanned through the channels now.

Thanks

John

4

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