Thank you. Very good logs.
There were 5 tune attempts for channels 1, 2, 109, 202 and 101
For the first 3, the tuner took over 10 seconds to send any packet when the channel was being tuned,. Although a timeout was increased from 5 seconds to 15, there was still another timeout of 10 seconds that seems to have triggered here. (Need to establish why this did not show up when the 15 second timeout fix was tested by users who had the timeout issues)
I will refer this now to the development team to look into increasing this second timeout.
I mentioned 5 tunes:
The 4th tune for channel 202 completed within 3 seconds and was successful.
The 5th tune for channel 101 - although we did receive a packet within good time (5 seconds) - the packets were corrupt - leading to transcoder logging errors as it was processing them
20194 Nov 30, 2018 11:09:40.795 [14244] ERROR - [Transcoder] [h264 @ 00c62f40] non-existing PPS 0 referenced
20195 Nov 30, 2018 11:09:40.798 [11552] ERROR - [Transcoder] [h264 @ 00c62f40] decode_slice_header error
20196 Nov 30, 2018 11:09:40.800 [5084] ERROR - [Transcoder] [h264 @ 00c62f40] no frame!
20197 Nov 30, 2018 11:09:40.906 [14688] ERROR - [Transcoder] [h264 @ 00c62f40] mmco: unref short failure
20198 Nov 30, 2018 11:09:41.154 [15160] ERROR - [Transcoder] [h264 @ 00c62f40] mmco: unref short failure
Normally issues like this are down to signal / quality issues. Perhaps you could run some WinTV tools for testing signal strength / quality for the various channels