Server Version#: 1.24.0.4930
After a recent upgrade I am having problem with programs stopping to record only half the way though the program. I tried to delete the scheduled recording, refreshed the guide and scheduled the recording again. It worked fine for 2 days now it is stopping the recording early again. I am running Plex on a dedicated Centos 8 computer and has been working fine for over a year. Not sure how to troubleshoot this issue.
Start with attaching the logs: Plex Media Server Logs | Plex Support
I am still having random issues with a recording ending early. In the past 2 weeks it has happened twice. Today a show recording at 6PM ended after about 30 min of the show. Looking at the Plex Media Server.log file I see several errors. I have attached the log files hoping that someone can assist with this issue. I have had PMS for multiple years and only recently has this been an issue.Plex Media Server Logs_2021-09-30_20-57-45.zip (2.4 MB)
I just noticed that both of the shows that were scheduled to record tonight both ended after about 30 min of the 60 min show. Something is really wrong with PMS. Over the time that I have had Plex there have been several updates possibly that are effecting the performance and causing errors as shown in my previous post.
You have DEBUG logging turned off so the logs are less helpful.
Plex isn’t designed to handle when the system goes to sleep, it will run for a while but eventually it will corrupt itself and that is where you are at. It is also why the recording ended early, it went to sleep in the middle of it.
You can try and recover by:
1 Disabling power save/sleep
2 Upgrade to the latest Public release
3 Clear out the codecs folder
4 Turn Debug logging back on
Some system details like which tuner do you have and what client might explain some of the error messages.
Thanks for the feedback, I didn’t realize that the computer was going to sleep. I have disabled sleep, upgraded the OS and Plex, cleared out the codecs and turned on debug logging and rebooted the system.
For playback I mostly use my Roku box and sometimes a Amazon Firestick or Plex Media Player on my PC. My tuner is a HDHomeRun Prime. I have attached latest log files. Will see what happens tonight with the scheduled recordings.
Plex Media Server Logs_2021-10-01_12-14-09.zip (1.4 MB)
Things have gone worse today. The scheduled recordings showed as recorded for 1hr but could not play them. Also when I setup a manual recording it only recorded for 18min so now I can’t seem to record anything. Some assistance would be appreciated.
Plex Media Server Logs_2021-10-01_20-11-21.zip (2.2 MB)
Need to find out why Plex is stopping.
Open a terminal session on the server and type:
sudo dmesg
Looking for crash or reboot messages that coincide with Plex restarting (9 am)
Next
sudo journalctl -u plexmediaserver.service
Look for stop/start messages or PLEX MEDIA SERVER CRASHED. You have crash reporting turned off so if there are crashes they are not being reported to Plex.
It could be a corrupted epg database, look in your " /Library/Application Support/Plex Media Server/Plug-in Support/Databases" for the 3 tv.plex.providers.epg.cloud* files, shut down Plex delete them and restart. Refresh the guide.
I could not find any crash reports in the dmesg output so I have attached the output here. Also the journalctl command did not provide anything since I had rebooted the system and it is only reporting events since I rebooted. I deleted the files and refreshed the guide and setup a recording for this morning will see what happens.
dmesg-out.txt (76.7 KB)
After deleting the tv.plex database files and recreating them Plex has been working correctly. Thanks for the help.
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