Server Version#: 1.13.5.5332
Player Version#:
Hey Guys, I was wondering if I can get some guidance. I am expericiencing DVR recording failures (Transcoding error) on a few channels, but most notably NBC (4 NY). I am running the latest versions of plex server and player clients. I searched the forum and it appears this is a grander issue.
The server is running on media pc, I3 Processor, all storage drives internal, HD homerun network tuner.
Any ideas?
Thanks for your help!
Plex Media Server Logs_2018-09-20_11-09-38.zip (4.0 MB)
Here are the logs.
I am not at my home computer at the moment so not using my normal log tools but I see nothing in your logs posted regarding a failed recording. The logs start at 9/20 at 09:53 am and go until 9/20 at 11:09 am. You will need to either capture the logs immediately after a failed recording or perhaps increase the number of logs maintained as outlined in the Advanced, Hidden Server Settings look for the LogNumFiles option and modify as outlined in the instructions for your Operating System. On a Windows computer this will require using RegEdit to add the key for LogNumFiles option.
Thanks John,
I will pull the logs tonight if there is a failure.
Thanks.
Not sure this is relevant but I too am experiencing almost constant transcode errors. However, rather than being a Plex issue I am wondering if it is a HDHomerun issue.
My problems appear to have started around the time I upgraded the firmware for the HDHomerun.
If I view programs on my ipad through the HDHomerun app I now experience a lot of breaking up of the picture.
Looking at the HDHomerun forums there does seem to be chatter around lower signal strengths being reported following the recent firmware upgrade. Unfortunately, unlike Plex, it seems that it is not possible to rollback the firmware to test this theory.
New logs attached, sorry for the delay.
Channel 4 news at 5, 5:30, 6 and NBC Nightly News all failed due to transoder error.
Any in site is appreciated.
Hey Guys,
I installed on a new machine, still getting aborted, not necessarily due to transcoding issue though. Logs attached. Any ideas?
Thanks,
Eric
Can you try to capture a short 30 second clip from the station the news is broadcast on?
I see you are running Windows from the logs so Launch PowerShell and at the prompt enter:
curl -o c:\temp\Sample.ts "http://10.0.0.14:5004/auto/v4.1?transcode=heavy&duration=30"
This should record a 30 second clip using the station your News showed it recording from:
Oct 16, 2018 18:25:00.048 [10420] DEBUG - DVR:Grabber: Starting operation for 'NBC Nightly News - Episode 10-16'.
Oct 16, 2018 18:25:00.049 [10420] DEBUG - Activity: registered new activity da8e93c6-4f83-49ab-b4f9-561f1a0ae462 - Recording
Oct 16, 2018 18:25:00.049 [10420] DEBUG - DVR:Grabber: HDHomerun starting a media grab on device device://tv.plex.grabbers.hdhomerun/10549E0B (Silicondust HDHomeRun EXTEND, supported) tuner 0.
Oct 16, 2018 18:25:00.050 [10420] DEBUG - DVR:Subscription: Resolved subscription to library item 'NBC Nightly News' (832)
Oct 16, 2018 18:25:00.051 [10420] DEBUG - There were 1 top-level paths for NBC Nightly News.
Oct 16, 2018 18:25:02.157 [10420] DEBUG - DVR:Grabber: Saving recording to "W:\.grab\c7f80e930a0c0ccb9ef2a997be7bc8055f2c6401"
Oct 16, 2018 18:25:02.172 [10420] DEBUG - HTTP requesting GET http://10.0.0.14:80/lineup.json
Oct 16, 2018 18:25:02.219 [10420] DEBUG - HTTP 200 response from GET http://10.0.0.14:80/lineup.json
Oct 16, 2018 18:25:02.219 [10420] DEBUG - DVR:Grabber: Going to record for 2398 seconds, final URL is http://10.0.0.14:5004/auto/v4.1?transcode=heavy
Oct 16, 2018 18:25:02.219 [10420] DEBUG - MediaRecorderVirtual: setting stop time to 2018-10-16 19:05:00
Oct 16, 2018 18:25:02.219 [10420] DEBUG - DVR:Grabber: Waiting for a tuner (2 available).
Oct 16, 2018 18:25:02.219 [10420] DEBUG - DVR:Grabber: Allocated a tuner (1 left)
Oct 16, 2018 18:25:02.219 [10420] ERROR - DVR:Recorder: Error 3 (The recording was aborted) starting the record, shutting things down.
Hello,
Ran the powershell script and it did indeed record a 22 second clip. I assume you want the logs immediately following, see attached.
It is very strange. Last night the news programs that have been failing, recorded with no issue.
I really appreicate all the help, thanks.
Thanks,
Eric
22 second clip is concerning since the command should have created a 30 second clip. Can you upload the clip to a file sharing site such as Dropbox and send link to video. Eight seconds missing from the video is very odd. If Plex is seeing this same type behavior when it starts a recording that could explain why the recording is aborted if Plex does not see any Audio or Video.
Hey John,
Sure, here is the link via google drive:
https://drive.google.com/file/d/1MEqRh8-CeHG6-qA28t5MXQKc3qi21FXp/view?usp=sharing
Thanks,
Eric
I have sent a message to one of the Devs but as I understand they are all out of the office. Might be next week before I can hear anything back. One odd thing I see is the file when played in VLC shows it is 31 seconds long but MediaInfo says the video and audio tracks are 28 seconds plus some milliseconds. Wondering if this roughly 2+ to 3 second differences would be enough for Plex to give up trying to record thinking there was no audio or video.
The logs provided after capturing this video using curl really wouldn’t show anything as the curl was done outside of Plex.
Dev said he has downloaded your sample file and you can remove it from your Google Drive.
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