DVR Tuner not working, cannot re-add it

General Discussions Plex Features
21

I had this probelm of “Unable to load DVRs” removing all “.db-shm and .db-wal files” fixed it for me.

Ubuntu OS…
sudo systemctl stop plexmediaserver.service
sudo rm /var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Plug-in\ Support/Databases/.db-wal
sudo rm /var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Plug-in\ Support/Databases/.db-shm
sudo systemctl start plexmediaserver.service

Note: there should be an asterisk before .db- in each command. This does not show up on the forum post.

Then I went back into the plex UI, removed my DVR, re-added and it was all OK. Thanks for the tip!

22

Just a few things I noticed, if you don’t mind:

  1. There should be an asterisk before the .db-wal and .db-shm in your rm commands. It may also be helpful to copy the commands from linux as is, so that the space in ‘Plug-in Support’ is adhered to.
  2. For me, I also removed any file in the Databases directory with “dlna” in it, as well as any other file with the word “tv” in it.
23

Thanks. For some reason the asterisk does not show up tho. I have corrected the escape characters for spaces.

24

Dear all

After trying around for hours I have figured out to fix it. Thanks to the posts above that led me to the solution. DVR wasn’t working any longer after updating to 3.108.something.

What worked for me (Ubuntu):

    • stop Plex: sudo service plexmediaserver stop
    • Remove EPG DBs:
      • cd /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-in Support/Databases
      • sudo rm *.epg.*
    • start Plex: sudo service plexmediaserver start
    • Login to Plex and change to DVR Settings
    • Click “delete DVR” on upper right side
    • repeat steps 1 to 4: stop Plex, delete epg, start plex

-> now you should be able to set up a new DVR

for google: “There was a problem saving your DVR. Please try again.”

Hope it helps

N3

5 Likes
25

Thank You, Thank You!
This fixed my issue with HDHomeRun Prime. Was setup before with Plex and the IP changed on the HDHomeRun Prime. After that Plex was stuck on ‘Unable to load DVR’ and would not find the unit. After this it saw the unit right away.

1 Like
26

Still having issues with this on my end. I’ve followed all of the steps above, and am still getting “There was a problem saving your DVR. Please try again.” I’ve updated to the latest version of Plex, restarted several times, to no avail. When the bugged releases were out recently, I was able to remove the DVR from the UI, but was not able to add it back. So this most recent build that supposedly fixes the DVR issues does not fix my issue.

27

I had the same issue, seems there is an issue with the epg data. If you manage to delete the epg files before it re-creates them on the existing tuner, then you should be able to delete and re-add the tuner. If you’re too slow, just try again. After a few attempts it worked fine for me. (slightly different procedure for my qnap but the same fix nonetheless).

1 Like
28

Running 1.18.1.1973 WD PR2100

Ever since upgrading from 1.17.0.1709 to any version of 1.18.x.x…
DVR fails with the usual “can’t tune to channel” for approximately 60% of recordings.
Watching the same show/channel on Live TV works fine.
Reverting back to 1.17.0.1709 is the only way I can record reliably.

Tested with 1.18.0.1944, 1.18.1.1966, 1.18.1.1973

29

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.