Server Version#: v1.25.9.5721-965587f64 (docker)
Player Version#: v4.76.1
Server logs: (can’t upload, getting “Sorry, there was an error uploading that file. Please try again.”, so putting them somewhere else) https://www.file.io/L02C/download/k2B0zBXz7lTh
Hi all
I’ve recently had issues with decoding EAC3 encoded audio streams from any media. As can be seen from the logs, I’m getting the error:
Apr 10, 2022 09:07:00.000 [0x7ffa5dcc2b38] ERROR - [Transcoder] [eac3_eae @ 0x7fb556fe65c0] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-bcdfa413-ec2f-4ebb-947f-fdbc2bc1a700/EasyAudioEncoder/Convert to WAV (to 8ch or less)/0o7opac2cwbfgpel0d09udl6_20411-0-0.wav'
Apr 10, 2022 09:07:00.000 [0x7ffa5d047b38] ERROR - [Transcoder] [eac3_eae @ 0x7fb556fe65c0] error reading output
Apr 10, 2022 09:07:00.000 [0x7ffa5e381b38] ERROR - [Transcoder] Error while decoding stream #0:1: I/O error
I’ve had it happen with all sorts of media, and I’ve tested that same media in Jellyfin, downloaded the media and tested in MPC and VLC, and it all works fine in all those ‘players’.
I’ve tried checking the permissions to /tmp/ which looks like this:
root@plex:/# ls -lA / | grep 'tmp'
drwxrwxrwt 1 plex plex 4096 Apr 10 09:07 tmp
I’ve checked all the subdirectories as well:
root@plex:/# ls -lA /tmp/
total 12
-rw-r--r-- 1 root root 92 Apr 5 11:11 plexinstaller.log
drwxr-xr-x 2 plex plex 4096 Apr 9 17:20 pms-30fff002-1b49-44c3-ad31-5fa229a15d7b
drwxr-xr-x 3 plex plex 4096 Apr 10 08:40 pms-bcdfa413-ec2f-4ebb-947f-fdbc2bc1a700
root@plex:/# ls -lA /tmp/pms-bcdfa413-ec2f-4ebb-947f-fdbc2bc1a700/
total 4
drwxr-xr-x 8 plex plex 4096 Apr 10 08:40 EasyAudioEncoder
root@plex:/# ls -lA /tmp/pms-bcdfa413-ec2f-4ebb-947f-fdbc2bc1a700/EasyAudioEncoder/
total 24
drwxr-xr-x 2 plex plex 4096 Apr 10 08:40 'Convert to Dolby Digital (High Quality - 640 kbps)'
drwxr-xr-x 2 plex plex 4096 Apr 10 08:40 'Convert to Dolby Digital (Low Quality - 384 kbps)'
drwxr-xr-x 2 plex plex 4096 Apr 10 08:40 'Convert to Dolby Digital Plus (High Quality - 384 kbps)'
drwxr-xr-x 2 plex plex 4096 Apr 10 08:40 'Convert to Dolby Digital Plus (Max Quality - 1024 kbps)'
drwxr-xr-x 2 plex plex 4096 Apr 10 08:40 'Convert to WAV (to 2ch or less)'
drwxr-xr-x 2 plex plex 4096 Apr 10 09:09 'Convert to WAV (to 8ch or less)'
root@plex:/# ls -lA /tmp/pms-bcdfa413-ec2f-4ebb-947f-fdbc2bc1a700/EasyAudioEncoder/Convert\ to\ WAV\ \(to\ 8ch\ or\ less\)/
total 104
-rw-r--r-- 1 plex plex 51200 Apr 10 09:10 0o7opac2cwbfgpel0d09udl6_20411-0-70.ec3
-rw-r--r-- 1 plex plex 51200 Apr 10 09:10 0o7opac2cwbfgpel0d09udl6_20411-0-71.ec3
To remedy, I’ve tried removing the ‘/config/Library/Application Support/Plex Media Server/Codecs/’ contents and restarting the service through docker, to see if redownloading the codecs would work.
Could anyone be of assistance with remedying this error? Do I need to provide further info?
Thanks in advance!
