Server Version#: Version 1.15.6.1079
Player Version#: Edge Version 3.95.2
This issue not only happens on Edge or Chrome browser but also on Android
Here’s the errors from the log:
May 21, 2019 15:14:34.000 [0x7f4749ffb700] ERROR - [Transcoder] [eac3_eae @ 0x212ef40] EAE timeout! EAE not running, or wrong folder? Could not read ‘/tmp/pms-952a4301-847e-4587-ad71-b20ca04257be/EasyAudioEncoder/Convert to WAV (to 8ch or less)/gdkh2t15rpvgqbtuwxto4jg3_15123-0-0.wav’
May 21, 2019 15:14:34.000 [0x7f4749ffb700] ERROR - [Transcoder] [eac3_eae @ 0x212ef40] error reading output
May 21, 2019 15:14:34.044 [0x7f4749ffb700] ERROR - [Transcoder] Error while decoding stream #0:1: Input/output error
May 21, 2019 15:14:34.092 [0x7f4749ffb700] DEBUG - Transcoder: session gdkh2t15rpvgqbtuwxto4jg3 indicated fallback to software decoding
May 21, 2019 15:14:37.000 [0x7f4749ffb700] ERROR - [Transcoder] [eac3_eae @ 0x212ef40] EAE timeout! EAE not running, or wrong folder? Could not read ‘/tmp/pms-952a4301-847e-4587-ad71-b20ca04257be/EasyAudioEncoder/Convert to WAV (to 8ch or less)/gdkh2t15rpvgqbtuwxto4jg3_15123-0-1.wav’
May 21, 2019 15:14:37.000 [0x7f4749ffb700] ERROR - [Transcoder] [eac3_eae @ 0x212ef40] error reading output
May 21, 2019 15:14:37.044 [0x7f4749ffb700] ERROR - [Transcoder] Error while decoding stream #0:1: Input/output error
May 21, 2019 15:14:40.000 [0x7f4749ffb700] ERROR - [Transcoder] [eac3_eae @ 0x212ef40] EAE timeout! EAE not running, or wrong folder? Could not read ‘/tmp/pms-952a4301-847e-4587-ad71-b20ca04257be/EasyAudioEncoder/Convert to WAV (to 8ch or less)/gdkh2t15rpvgqbtuwxto4jg3_15123-0-2.wav’
May 21, 2019 15:14:40.000 [0x7f47c5ffb700] ERROR - [Transcoder] [eac3_eae @ 0x212ef40] error reading output
May 21, 2019 15:14:40.044 [0x7f47c5ffb700] ERROR - [Transcoder] Error while decoding stream #0:1: Input/output error
May 21, 2019 15:14:43.000 [0x7f47c5ffb700] ERROR - [Transcoder] [eac3_eae @ 0x212ef40] EAE timeout! EAE not running, or wrong folder? Could not read ‘/tmp/pms-952a4301-847e-4587-ad71-b20ca04257be/EasyAudioEncoder/Convert to WAV (to 8ch or less)/gdkh2t15rpvgqbtuwxto4jg3_15123-0-3.wav’
May 21, 2019 15:14:43.000 [0x7f47c5ffb700] ERROR - [Transcoder] [eac3_eae @ 0x212ef40] error reading output
May 21, 2019 15:14:43.044 [0x7f47c5ffb700] ERROR - [Transcoder] Error while decoding stream #0:1: Input/output error
I check the /tmp and the file is there
drwxrwxrwt 12 root root 4096 May 21 15:14 tmp
master@hsplx200:/tmp$ ls -l
total 20
drwxr-xr-x 3 plex plex 4096 May 21 15:14 pms-952a4301-847e-4587-ad71-b20ca04257be
What could be the issue??
Troubleshooting I already did:
1- Rollback to old version
2- Deleted Codecs to force redownload
this is happening with EAC3 5.1 with x265 or x264 files
Thanks
Helder
