Server Version#: 1.22.2.4282
Player Version#: 5.12.2
I’m having issues with files with AC3 Audio (stereo) being considerably out of sync when playing on my Samsung Q80R TV when in Early Access mode. If I leave early access and go back to classic interface, they play fine. Also if I play on iPhone or PlexWeb on my PC they play fine.
From what I can see in the transcode logs, it looks like it is transcoding the file for some reason:
<SessionReport version="2" startTime="0" startTimestamp="Apr 14, 2021 20:52:46.706" key="/library/metadata/36327" session="t5o8a3ze0ordmll04raivgm1" transcode="0069bf4xfletcklpxdxvucei">
<User id="1" thumb="https://plex.tv/users/c585cc34fdbded11/avatar?c=1549627818" title="mcpaton" />
<Player address="10.0.1.100" device="19_MUSEM_QTV" machineIdentifier="t5o8a3ze0ordmll04raivgm1" model="QA75Q80RAWXXY" platform="Tizen" platformVersion="5" product="Plex for Samsung" remotePublicAddress="114.198.51.113" state="" title="TV 2019" vendor="Samsung" version="5.12.2" local="1" relayed="0" secure="0" userID="1" />
<Variants>
<Variant id="50d6c544-14ae-4fb8-8b13-e3076350b0e1" targetBitrate="256" context="streaming" sourceAudioCodec="mp3" audioDecision="transcode" protocol="dash" container="mp4" audioCodec="aac" audioChannels="2" transcodeHwRequested="1" transcodeHwFullPipeline="0">
<Media id="55569" origin="local" audioChannels="2" audioCodec="aac" bitrate="243" container="mp4" duration="29042" protocol="dash" selected="1">
<Part id="55570" bitrate="243" container="mp4" duration="29042" decision="transcode" selected="1">
<Stream bitrate="243" bitrateMode="cbr" channels="2" codec="aac" displayTitle="MP3 (Stereo)" extendedDisplayTitle="MP3 (Stereo)" id="97990" selected="1" streamType="2" decision="transcode" location="segments-audio" />
</Part>
</Media>
</Variant>
</Variants>
<SegmentList>
<Segment duration="952" startOffset="0" endOffset="952">
<File name="chunk-stream0-00001.m4s" type="audio">
<FileVariant size="22892" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
</File>
<Timelines>
<Transcode startTime="112" endTime="146" complete="1" fileType="audio" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
<Download startTime="341" endTime="342" complete="1" fileType="audio" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
</Timelines>
</Segment>
<Segment duration="998" startOffset="952" endOffset="1950">
<File name="chunk-stream0-00002.m4s" type="audio">
<FileVariant size="25664" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
</File>
<Timelines>
<Transcode startTime="146" endTime="165" complete="1" fileType="audio" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
<Download startTime="377" endTime="378" complete="1" fileType="audio" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
</Timelines>
</Segment>
<Segment duration="998" startOffset="1950" endOffset="2948">
<File name="chunk-stream0-00003.m4s" type="audio">
<FileVariant size="25185" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
</File>
<Timelines>
<Transcode startTime="165" endTime="188" complete="1" fileType="audio" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
<Download startTime="424" endTime="425" complete="1" fileType="audio" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
</Timelines>
</Segment>
<Segment duration="998" startOffset="2948" endOffset="3947">
<File name="chunk-stream0-00004.m4s" type="audio">
<FileVariant size="24863" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
</File>
<Timelines>
<Transcode startTime="188" endTime="208" complete="1" fileType="audio" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
<Download startTime="471" endTime="473" complete="1" fileType="audio" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
</Timelines>
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</File>
<Timelines>
<Transcode startTime="208" endTime="226" complete="1" fileType="audio" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
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</Segment>
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<Timelines>
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</File>
<Timelines>
<Transcode startTime="249" endTime="276" complete="1" fileType="audio" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
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<Timelines>
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<Pause type="segmentWait" startTime="609" endTime="610" />
</Download>
</Timelines>
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<File name="chunk-stream0-00009.m4s" type="audio">
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<File name="chunk-stream0-00010.m4s" type="audio">
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<Download startTime="673" endTime="674" complete="1" fileType="audio" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
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</Segment>
<Segment duration="1021" startOffset="9938" endOffset="10959">
<File name="chunk-stream0-00011.m4s" type="audio">
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</File>
<Timelines>
<Transcode startTime="346" endTime="370" complete="1" fileType="audio" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
<Download startTime="706" endTime="707" complete="1" fileType="audio" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
</Timelines>
</Segment>
<Segment duration="998" startOffset="10959" endOffset="11958">
<File name="chunk-stream0-00012.m4s" type="audio">
<FileVariant size="24625" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
</File>
<Timelines>
<Transcode startTime="370" endTime="388" complete="1" fileType="audio" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
<Download startTime="741" endTime="743" complete="1" fileType="audio" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
</Timelines>
</Segment>
<Segment duration="998" startOffset="11958" endOffset="12956">
<File name="chunk-stream0-00013.m4s" type="audio">
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<Timelines>
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<Timelines>
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</Segment>
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<Timelines>
<Transcode startTime="440" endTime="485" complete="1" fileType="audio" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
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<Timelines>
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<Timelines>
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<Segment duration="998" startOffset="21942" endOffset="22941">
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<FileVariant size="25039" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
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<Timelines>
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<Timelines>
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<Timelines>
<Transcode startTime="850" endTime="869" complete="1" fileType="audio" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
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<Timelines>
<Transcode startTime="869" endTime="905" complete="1" fileType="audio" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
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</Segment>
<Segment duration="69" startOffset="28955" endOffset="29024">
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<Timelines>
<Transcode startTime="905" endTime="925" complete="1" fileType="audio" variant="50d6c544-14ae-4fb8-8b13-e3076350b0e1" />
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</SegmentList>
<PlaybackReports />
<StateReports />
<StateReports />
</SessionReport>
Can someone offer any information on why this may be happening? There appears to be an ac3 dll in the codecs folder on my server…
Thanks
