Server Version#: 1.25.2.5319
Player Version#: 5.29.1
Tizen Version#: 6
When streaming videos on my Samsung TV (QN90A), the audio cuts out for a few seconds then appears again for some seconds and then cuts out for several seconds or even minutes. This continuously happens every minute or two. Mainly happens when Direct Streaming.
Workaround: Disable Direct Play and Direct Stream so transcoding takes place and no such issues.
I did a fresh install with 1.24.3.5033 for the test and can confirm there is no audio dropouts with it!
Edit: I tested all public releases since 1.24.3.5033 and the first one with dropouts is 1.25.0.5282.
According to this page, there are a few beta releases which were not released to public before 5282.
No audio dropout on Chromecast with Google TV.
Plex guys, please acknowledge this, most of my movies are with audio dropout. Very annoying. There are also other users complaining in this forum.
I cleaned up the logs and attaching all generated after issue reproduction.
Pretty sure I’m experiencing the exact same thing on my Q60A (and not on my Chromecast). Sounds like I might have to downgrade my plex for the time being.
*It seems I’m unable to locate any older files to download for my Synology on DSM7 on 1.25.0.5246.
Seems like I’m going to have to wait.
Can confirm the issue. Mainly appears on direct streaming video and decoding audio (eg. DTS->AAC).
Disabling Direct Play and Direct Stream (so video also transcodes) solves the problem.
Server Version#: 1.25.2.5319
Player Version#: 5.29.1
Tizen Version#: 5.5
I’m getting the same thing on a QN90A as well.
Server version: 1.25.2.5319
Same issue is happening to me on my QE55Q80AATXXU
Any news on this bug being acknowledged and worked on?
Same here!
Server Version 1.25.2.5319
Player 5.29.1
Samsung Q80A
Same issue for me as well when direct streaming and transcoding DTS to AAC
Can confirm I don’t have audio dropouts after downgrading to 1.24.5.5173
Same issue here on 3 different Samsung TVs. I’m on version 1.25.2.5319
Disabling direct play and stream fixes it but not ideal.
Dont feel like downgrading so hopefully this gets a fix soon.
Is there a way to flag this so a Plex developer can see this and comment whether there is a fix in the works for this or not as it’s clearly a big issue?
I have this exact same issue. Eventually I transcoded all the audio for my media files from DTS to AC3 to fix the issue (since I thought it was a player issue and not a server issue)
I am also having this issue. In server version 1.25.2.5319. Happens on both Samsung TV’s in the house. Any file where just audio needs to be transcoded.
Glad I found this thread, I came here due to the exact same issue on my Q90T, which started right after upgrading to 1.25.2.5319.
Please could you help to find this file for windows?
Snippet is wrong but the link is to 1.24.5.5173.
Also seeing this issue, video direct play, audio transcode from EAC3 to AC3, audio works for around a minute, then cuts out.
Server Version 1.25.3.5385
Samsung Q60
Same experience - Plex server Version 1.25.3.5409, Samsung TV Q6 Series
Same issue here. Im running the latest release version server (1.25.3.5409). I have tested on 2019, 2020 and 2021 model Samsungs and they all have the same issue. Disabling direct play and direct stream on the client corrects the issue. I have heard this also affects Roku devices as well. Seems like a major bug that should be addressed.
