Email and Password issues that I need help to fix

General Discussions
1

I need help with my account. I changed my password by your email request several weeks back, now it does work. I also find that I can not request a password reset to the attached email since I no longer have that email address active.

I have my lifetime plex pass attached to the @ptd.net account. I also somehow had and account open under @gmail.com witch is the email address I am currently using. I would like your help in clearing up my account and saving my plex pass I paid for.

I need to reset my password and have my email changed.

2

Billing Questions

3

Please go here: https://www.plex.tv/contact/?option=plex-pass-billing

4

I have emailed them several times over the last week with no reply. Anything you can help with a reply?

Thanks

5

I just looked up your email in our ticket system, and you created 5 different tickets, and we did respond to 4 of them, and the last one is still pending

Please check your SPAM folder

6

Just checked spam, no email. I can not access the email @ptd.net only @gmail.com. PTD was my old ISP who I no longer use.

Thanks

Steve

7

Tickets where all created using the ptd email, so responses are sent to that.

Why do you create tickets with an email you can not read?

And suggest you open a new ticket using your gmail

8

My account with my plex pass is attached to the @ptd email. I will open a new ticket with the @gmail

9

Followed your steps and you helped me solve my issues. Thanks for you time!

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