Recently, in the past 2 weeks, Plex has started crashing my machine anytime credits detection is run on more than just a few episodes of shows. I thought this was related to my cpu (i9-14900K) as I replaced it about 6 weeks ago but doesn’t seem to happen with credits detection turned off. Even stress testing and bench marking doesn’t cause issues. Only when credit detection is run manually or as part of a schedule task. CPU seems to spike at 100% on all 24 cores (odd!) and then crashes. Not a temperature issue. Is anyone else experiencing this? Database issue?
PMS 1.40.1.8120
Windows 11 Insider Feb 22, 2024 Update
Intel i9-14900K
64GB memory
Nvidia RTX 3070
Chiming in to say very similar issue on macOS 14.4 with Ivy Bridge/HD Graphics 4000. PMS doesn’t bring down the whole system but does spike CPU usage when running ad detection and then the server app crashes. Happens 12-15 times a day.
Just wow! I’m literally trying to track down any possible hardware or software related root cause, including hardware swaps, entire network resets, software hunt, becuse I’m getting random BSODs as well and as well with a 14900K Intel GPU.
Never ever have I thought about something from Plex would cause this. This is very interesting and I’m glad to hear that somebody with a similar setup has the same issues
I also have BSOD issues and I finally narrowed it down to plex ! I ran memtest86 twice , reinstalled windows, updated all the software and drivers. I tought it was an SSD or HDD issue but it’s not. I started to read my crash logs and most of them were related to plex media scanner.
I turned off plex and all the issues seems to be gone !
Here’s all I’ve encountered :
DRIVER_OVERRAN_STACK_BUFFER ntoskrnl.exe
SYSTEM_SERVICE_EXCEPTION ntoskrnl.exe
dxgkrnl.sys dxgkrnl.sys+30cc6e ntoskrnl.exe+4177f0
PAGE_FAULT_IN_NONPAGED_AREA ntoskrnl.exe
SYSTEM_SERVICE_EXCEPTION Ntfs.sys Ntfs.sys+a5fb NT File System Driver
Here’s my system
14900KF
32GB corsair 6000Mhz
RTX 3080
2TB samsung 980 pro
16TB seagate exos
Windows 11
I am also getting Plex crashes to the point I can;t even use it, it is crashing both Windows and Unraid with docker. I’d like to say there was an update 3-5weeks ago that caused instability. I also have this CPU.
For people with the i9-14900K CPU:
Enter your BIOS settings and (re-)enable the power budget limitations for the CPU.
The “K” editions of Intel CPU do allow disabling these, however there are reports that doing so with this particular CPU model leads to instability and overheating.
Google around a bit, you should be able to find information about this.
I went down the rabbit hole on this yesterday, as I suspected it may be processor related before I even posted here but saw others with the same issue. Apparently those users too have a 14th gen i9.
I had already set TDP to 253W before with no change so that had been set back to Auto. Based on the additional googling I changed LLC in my bios to L7 instead of auto. That does disable fan control and a few other things (not sure why) so temps run a little higher but no issues with credit detection or anything else after that. I added a series with 50 episodes yesterday ton”stress test” it and watched cpu spike to 100% for about 60 seconds on each episode and then drop. Temps were higher than before but stable. This was before installing the new beta. Not saying it’s 100% fixed but happy to report I’m 24 hours out with no crash.
I have had my bios limits on since first boot, as they are servers not gaming PCs. And the systems were stable till just a few weeks ago, My main Plex server is Docker based, It also would crash on Loudness scans not just credit scans.
I really think there’s something not related to power settings or whatever that lets Plex crash with the 14900K(F) models. I’m not sure what it is or if it has been fixed (Or if I surprisingly finally found the right settings), but my Plex server is up and running since 12h without any crash or BSOD or any freeze - and with intro and outro detection turned on.
So that’s very good to see, even though I’m entire…
Wow! Got the BSOD again while writing this, yikes…
Time to go into the bios yet again and get this right. Feels terrible
It’s not the CPU or CPU bios settings. Credit detection is most likely the problem.
I have mine set to online only, no more BSOD. Mine had started crashing pretty much right when the feature was introduction. It’s related to certain files.
Ya I have had my power locked down because I wanted stability, I wasn’t gaming. I wouldn’t have even bought a K model except the non K was $100 more, and OoS everywhere when I was building.
So since January, my bios has had power locked down, and I didn’t have issues till like a Plex update ago or so i seems. I have All scanes off, credits, intros, thumbnails, loudness, etc, etc off. And it hasnt crashed my OS thankfully. But literally all the functions I bought Plex Pass to use, are all shut off or zero plex at all.
