EPG Guide data is not complete (SD only recordings?)

General Discussions
1

I came to the forum, and I see the banner that says “We are aware with issues refreshing EPG and are working to resolve…” but I have a question:

  1. My EPG guide data seems to be refreshing (I can see guide data for quite a while)
  2. My recordings are not showing on the calendar

I have done a bit of digging, and it appears that none of my scheduled recordings are showing up because none of the shows show as ‘HD’. only SD. But when I go to the guide, and filter on HD Channels, I see the shows. But when I click on the show, it says it’s ‘SD’
What gives?

2

There was an issue that got resolved by 15th November impacting the Guide Data. After the issue was fixed, a manual guide refresh would have been needed to recover and ensure the guide data is complete

If you did that on the 15th or after that date, then your guide data should be complete and we can look into the HD/SD issue you mentioned. Let me have some details of the shows/episodes channels /times and a copy of the EPG database. Look for files with names starting with tv.plex in the Databases directory within the Application Support area

But please do that using the current beta 1.14.0.5468

If you did not manually update the guide after the outage, then the data may be incomplete.

3

I just finished updating to: 1.14.0.5468 and manually refreshing all the EPG data, and the problem still exists.

Here is all the detail for the example of a show that is scheduled, but does not show up in the recording schedule
Show title “The Late Show with Stephen Colbert”

Recording Options:

  • HD only
  • New Airings Only

Guide data:

  • S4 - E52 — Cartoon Thanks-traveaganza
  • 11/26 - 11:35pm
  • Channels 006, 706

When I click on the show it shows ’SD’:

As does every Colbert show this week

79A8C2F2-79D3-4A8F-8FA7-E8722CA42F5C
79A8C2F2-79D3-4A8F-8FA7-E8722CA42F5C930×538 257 KB

That’s just one example, it’s really a problem for everything.

Here is a dropbox link to the files (quite large)
Dropbox - Plex - Simplify your life

4

could you get me the logs please as well. I like to see the refresh. What time was it done?

https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

Also please a zip of the Diagnostics directory which is alongside the Plug-in Support directory you found the databases below

5

The logs would also help me convert times in the dB to your timezone

6

I think we will find the issue being the already raised HD/SD issue and notr relating to incomplete guide data. There are already a few forum threads on HD not being recorded when available

7

Found the entries in the database

image
image1246×128 5.23 KB

Start/End rime is GMT

So it does look like the problem is the HD/SD issue and not that the EPG is incomplete

See one of several forum topics

8

Perfect, thank you.

10

Plex Media Server 1.14.1.5487 has just been released as Beta. It has a fix for the HD Only issue where it gets ignored when selected for scheduled recordings

See Release Notice

  • (DVR) Recordings could be missed when the ‘HD only’ setting was selected (‪#9226‬)
11

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