Server Version#: 1.40.5.8829
Player Version#: 4.133.0 (web version)
Guide/Lineup name: Have tried multiple
Using XMLTV?: No
Country: Sweden
Postal Code: 96168
ERROR MESSAGE:
EPG: received HTTP response of 502 from request to https://epg.provider.plex.tv/grid/bulk?channelGridKey=5fc705ed3f000e002dfd3ff9&endDate=2024-08-18&startDate=2024-08-12&X-Plex-Language=sv&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
@BigWheel I know that there has been multiple countries that has had issues.
I hope the above information is enough to fix Sweden. Currently using “Telia (130 channels)”, but have tested multiple channel guides.
thanks for the info @Sleepwalker At this moment I think there is something going on with Cloudflare with some channels causing the whole EPG to to fail but I have not confirmed that yet.
@BigWheel I would have two suggested changes for the EPG.
That way this issue would not be as bad. Would also be good if it could continue after an error on a specific channel.
I’m in California and seeing this issue as well. These log messages seem to point to the Cloudflare cache.
EPG: received HTTP response of 502 from request to https://epg.provider.plex.tv/grid/bulk?channelGridKey=5fc705e0052f6f002ef45f3a&endDate=2024-08-24&startDate=2024-08-18&X-Plex-Language=en&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
…
EPG[cloud]: Total time to load EPG was 472.5 (HTTP details cached 44.5%, CloudFlare grid cached: 0.0%, 3 HTTP errors)
Same here in california, EPG database is empty after guide refresh, and similar error message. Been driving me crazy because i just so happen to do an unrelated sytem OS wipe and new server install- thought i messed something up.
Aug 12, 2024 20:47:27.131 [130282065767224] DEBUG - [Req#fb32] EPG[cloud]: Total time to load EPG was 348.9 (HTTP details cached 30.5%, CloudFlare grid cached: 0.0%, 3 HTTP errors)
I’m told the issues are resolved. Just checking in with y’all to see if things are loading now
It’s still not working for me. I’m seeing the same errors after I just did a Refresh Guide.
Aug 13, 2024 10:15:29.907 [140182610053944] DEBUG - [Req#751d7/HCl#5c13] HTTP requesting GET https://epg.provider.plex.tv/grid/bulk?channelGridKey=5fc705e0052f6f002ef45f3a&endDate=2024-08-25&startDate=2024-08-19&X-Plex-Language=en&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Aug 13, 2024 10:15:30.336 [140182779444024] DEBUG - [HttpClient/HCl#5c13] HTTP/2.0 (0.4s) 502 response from GET https://epg.provider.plex.tv/grid/bulk?channelGridKey=5fc705e0052f6f002ef45f3a&endDate=2024-08-25&startDate=2024-08-19&X-Plex-Language=en&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (reused)
Aug 13, 2024 10:15:30.336 [140182610053944] ERROR - [Req#751d7] EPG: received HTTP response of 502 from request to https://epg.provider.plex.tv/grid/bulk?channelGridKey=5fc705e0052f6f002ef45f3a&endDate=2024-08-25&startDate=2024-08-19&X-Plex-Language=en&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Aug 13, 2024 10:15:30.336 [140182610053944] DEBUG - [Req#751d7/HCl#5c14] HTTP requesting GET https://epg.provider.plex.tv/grid/bulk?channelGridKey=5fc705e0052f6f002ef45f3a&endDate=2024-08-25&startDate=2024-08-19&X-Plex-Language=en&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Aug 13, 2024 10:15:30.690 [140182779444024] DEBUG - [HttpClient/HCl#5c14] HTTP/2.0 (0.4s) 502 response from GET https://epg.provider.plex.tv/grid/bulk?channelGridKey=5fc705e0052f6f002ef45f3a&endDate=2024-08-25&startDate=2024-08-19&X-Plex-Language=en&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (reused)
Aug 13, 2024 10:15:30.690 [140182610053944] ERROR - [Req#751d7] EPG: received HTTP response of 502 from request to https://epg.provider.plex.tv/grid/bulk?channelGridKey=5fc705e0052f6f002ef45f3a&endDate=2024-08-25&startDate=2024-08-19&X-Plex-Language=en&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Aug 13, 2024 10:15:30.690 [140182610053944] DEBUG - [Req#751d7/HCl#5c15] HTTP requesting GET https://epg.provider.plex.tv/grid/bulk?channelGridKey=5fc705e0052f6f002ef45f3a&endDate=2024-08-25&startDate=2024-08-19&X-Plex-Language=en&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Aug 13, 2024 10:15:31.215 [140182779444024] DEBUG - [HttpClient/HCl#5c15] HTTP/2.0 (0.5s) 502 response from GET https://epg.provider.plex.tv/grid/bulk?channelGridKey=5fc705e0052f6f002ef45f3a&endDate=2024-08-25&startDate=2024-08-19&X-Plex-Language=en&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (reused)
Aug 13, 2024 10:15:31.215 [140182610053944] ERROR - [Req#751d7] EPG: received HTTP response of 502 from request to https://epg.provider.plex.tv/grid/bulk?channelGridKey=5fc705e0052f6f002ef45f3a&endDate=2024-08-25&startDate=2024-08-19&X-Plex-Language=en&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Aug 13, 2024 10:15:31.215 [140182610053944] WARN - [Req#751d7] EPG[cloud]: Failed to load EPG.
Aug 13, 2024 10:15:31.215 [140182610053944] DEBUG - [Req#751d7] Database: Shutting down.
Aug 13, 2024 10:15:31.218 [140182610053944] DEBUG - [Req#751d7] EPG[cloud]: Total time to load EPG was 402.2 (HTTP details cached 43.3%, CloudFlare grid cached: 0.0%, 3 HTTP errors)
Aug 13, 2024 10:15:31.218 [140182610053944] DEBUG - [Req#751d7] Activity: Ended activity c75bd876-9c81-4ea4-920f-7e0e608bad60.
ok thanks @jeffrylp for the log bit
Hi.
If it helps I’m seeing the same issue right now in France:
[Req#2366f] EPG: received HTTP response of 502 from request to https://epg.provider.plex.tv/grid/bulk?channelGridKey=5fc705eb052f6f002ef46045&endDate=2024-08-19&startDate=2024-08-13&X-Plex-Language=fr&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
[Req#2366f] EPG: received HTTP response of 502 from request to https://epg.provider.plex.tv/grid/bulk?channelGridKey=5fc705eb052f6f002ef46045&endDate=2024-08-19&startDate=2024-08-13&X-Plex-Language=fr&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
[Req#2366f] EPG: received HTTP response of 502 from request to https://epg.provider.plex.tv/grid/bulk?channelGridKey=5fc705eb052f6f002ef46045&endDate=2024-08-19&startDate=2024-08-13&X-Plex-Language=fr&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Issue remains in Australia.
@BigWheel seems to be fixed in Sweden at least.
Same issue in Poland
Having same issue here in Pennsylvania
same problem boston USA
Still an issue here in Australia
Just replying to my original comment that its now working for me. Hopefully it’ll work for everyone else in this thread now too.
I can confirm that it’s now working for me as well now!
There was some changes make with how things work with Cloudflare. Seems like a couple of you confirmed it working now.
If anyone is still getting the 502 errors please let us know
