Episode naming issues

[Wemmer]

Hi,

I’ve been experiencing some issues with the automatic episode naming for the series “Star Wars: The Clone Wars” specifically.

The the rest of the information, such as thumbnail, description, etc. seems to get pulled correctly from The TVDB.

The issue is that the title (in Plex) shows as just “STAR WARS: THE CLONE WARS SEASON X” for each an every episode, although the actual titles are clearly available on TVDB.

I found previous threads with instructions on how to clear it and get it fixed, but it really didn’t solve the issue at all. Like I mentioned, the rest of the information really seems to be pulled correctly from TVDB, it’s just the episode names, and for this specific series alone.
Threads:

Plex incorrectly identifying TV episodes

Perhaps you renamed the files to a conforming name schema only after they were already (incorrectly) matched. If this is the case, you still need to perform the ‘Plex Dance™’ to erase their checksums from the plex database. [optional: disable the SubZero plugin if installed] [only when “treating” music, step 4 can be omitted] move all files for the show out of ‘sight’ of Plex do a Scan Library Files in the web app (not ‘Refresh all’) Empty Trash “Clean Bundles” double check naming schema an…

Series Naming Issues

Plex uses TheTVDB for all metadata of tv series. Therefore your files must follow what is listed over there. Look up your show on TheTVDB Take the title as it is used on TheTVDB. If there is something in parentheses, take that too. If the title contains invalid characters (depends on your file system), like § : % *, simply leave them out. Check the naming and the folder structure of your show. Name the top folder of the show exactly after the title on TheTVDB. No abbreviations. No additional…

The file structure on my hard drive should be no issue.

I also went ahead and got the logs, in case they might help.
Plex Media (2.8 MB)

Any clues as to why these episodes are getting named incorrectly? Any ways to resolve it?

[Wemmer]

The system wouldn’t let me post without removing all the links, so here they come:
The show on TVDB seems to connect correctly.

But Plex shows it all wrong

[OttoKerner]

As so often, I assume incorrectly embedded metadata.

Go to

• Settings - Server - Agents - Shows - TheTVDB

In there, grab the line ‘Local Media Assets’ with your mouse and drag it downwards, so it ends up being at the bottom of the stack of active agents.
Repeat the same under

• Settings - Server - Agents - Shows - TheMovieDatabase
• Settings - Server - Agents - Movies - Plex Movie
• Settings - Server - Agents - Movies - TheMovieDatabase

Afterwards, ‘Refresh Metadata’ of the whole show.

[Wemmer]

That does indeed seem to have been the issue. The titles looks to be correct after the reorder and refresh.
Thanks!