Server Version#: Version 1.20.1.3252
Player Version#: Plex Web Version 4.42.1
No idea what’s going on, I added a new episode of the new season, it’s not showing up, the naming convention is all good, permissions seem fine. I can’t figure it out, so I check adding a file to a prior season just to see, and then rescan and now THAT season has disappeared…
what the frak is happening?? TV Show is Cook’s Country
filename: Cooks Country - 1301 - Regional Seafood Specialties.mp4
seasons 1-12 worked just fine (although now it’s just seasons 1-11…)
logs don’t seem to be showing anything unusual and yet, it’s not popping up in my server.
Here’s the (i think) relevant log excerpt from the plex media scanner:
You’ve got a couple things you may want to correct to give Plex its best chance of properly matching the show and episodes.
First, the name of the show is “Cook’s Country from America’s Test Kitchen.” I doubt this is causing actual issues currently as “Cook’s Country” is fairly unique on TVDB. However, if another show is ever added which is named similarly, you could experience issues.
More importantly, your file names do not match what Plex expects. Their close, but the season and episode information should be specified as “SxxEyy” between the hyphens. Here’s the documentation showing the expected naming for TV series:
It’s not certain that either one of these problems is causing the issue. And I understand the inevitable response that this has been working to this point. However, to give your Plex server its best chance to do the right thing, it’s best to follow the naming guidelines.
[Edit to add]
One other thing: Since those are MP4 files, they may have embedded metadata. That could cause issues for Plex if the metadata isn’t correct. In the agent configuration for TVDB in Plex Media Server’s settings, try demoting “Local Media Assets” in priority. Leave it enabled, just make sure it’s not the top item in the list:
Settings -> Agents -> Shows -> TheTVDB
You may want to do the same for The Movie Database:
Settings -> Agents -> Shows -> The Movie Database
Used mkvtoolnix to remux and strip all the metadata out, that didn’t work.
Renamed the folders, didn’t work.
The episode numbering is what was apparently causing some malfunction, a few dozen terabytes of other TV shows are numbered this way but almost none of the shows go past season 9 so maybe there’s a breakdown in decoding 4 digit season-episode numbering.
I tried various numbering methods, s##e## but what seemed to work the fastest was a simple x between season and episode, which is filebot’s default.
Took me a while to figure out what specifically was the issue, especially because the episodes were just not appearing at all. I would have thought that it would have showed up as the wrong TV show or something, but fixing the naming convention worked. I think thetvdb entry changed recently, it used to just be called Cook’s Country and that’s what created the issue in the first place, so I’ve also corrected the folder and show name anyway.
