Your certificate looked ok. I reset it anyway.
You can restart it now.
I unfortunately know almost nothing about windows so will be of little help with the recovery
Hi ChuckPa, I apologize for my ignorance on your questions
- Was password reset required ? Yes
- Has the password been changed ? Yes
- Were all devices signed out (check the box when changing password) ? Yes
- If all the above is complete, Please provide
– Name of the server (friendly name) Not sure what this is
– Host OS it runs on (to confirm we have the correct server. Its running on my Synology NAS
this is what I’m seeing hmmm can seem to upload a pdf to show you… basically my screen says “Not Authorized” You do not have access to this server.
Sine this is a DSM 7 NAS, there is an easy way to recover.
If you still have the DSM 7 SPK file you downloaded from plex.tv (or are willing to download it again)
- Uninstall the package (use the KEEP option – which is the default)
- Now manual install the package again
- At the first menu – choose “Install using Plex Claim Token”
- Click “Get Plex Claim Token”
- In the browser tab which opens, COPY the token
- Return to the browser page and PASTE the token in the window on the form.
- Now click NEXT NEXT NEXT and it will start installing.
- It will take an extra 15-20 seconds to claim the server as it installs the package.
When it finishes, examine the final popup carefully.
You’ll see “Claimed for:” and show your Plex username listed.
The server can now be opened (this one time only) using it’s LAN IP address
( http://lan.ip.of.syno:32400/web )
Once you’ve done this, it’ll be fully back and can be accessed normally.
@ChuckPa Which of the 3 servers on your account please ?
- Was password reset required ? Yes
- Has the password been changed ? Yes
- Were all devices signed out (check the box when changing password) ? Yes
- If all the above is complete, Please provide
– Name of the server (friendly name) CloudPlex
– Host OS it runs on (to confirm we have the correct server. - Linux
server is back up but lost all my libraries. thanks for your help
Will Try, Thanks!
The certificate is all generated… You should now be able to open it
AFAIK, unless you uninstall and erase all the server data, it should have stayed .
It’s unfortunate you lost the data
@ChuckPa what do you need from me to do a reset? Thanks in advance
Side note - noticing in the console lines like this occasionally popping up - normal?
[CERT] TLS connection from [::ffff:203.222.105.46]:51951 came in with unrecognized plex.direct SNI name '203-111-6-53.b217a39293314a71b486635277757557.plex.direct'; using installed plex.direct cert
Thanks for that, do I need to re-do the PLEX_CLAIM step in docker? or should just work? I’ve tried restarting plec and tried re-claiming and updating PLEX_CLAIM ID but still isn’t showing.
I can also wait if I am just not being patient enough…
Thanks again for all your help
For the sake of Chuck and Dane 
1 Like
Given I’ve just been through this I may be able to help (least I can do)
What’s your plex docker setup exactly? docker run or docker compose?
docker compose
can you share your yml file?
Basically if you scroll through my back and forth with ChuckPa you should come to the right conclusion. Mine was an issue with the Network setup hiding the server
version: “3”
services:
plex:
image: linuxserver/plex
container_name: plex
restart: unless-stopped
network_mode: host
environment:
- PUID=${PUID}
- PGID=${PGID}
- TZ=${TZ}
- PLEX_CLAIM=claim-uniqieclaimid
volumes:
- ${APPDATA}plex:/config
- ${GMEDIA}
You need to change this bit with the actual code you get when you go to https://www.plex.tv/claim/
yeah ive put the actual id in there i didnt want to paste that in the forum but it has the proper claim id in there
FYI: The claim-xxxxxx token you get from Claim | Plex is only valid for 5 minutes.
Don’t waste time.
