ERROR - CERT: Error acquiring new certificate: Failed to upload CSR

Plex Media Server Remote Access
1

Server Version#:Version 1.31.3.6819
Player Version#: Version 4.100.1
OS: Windows 10 Pro x64

I am able to log into my fresh re-install of Plex Media Server via http://127.0.0.1:32400/web, but cannot log into it via the secure version: https://127.0.0.1:32400/web.

This is causing issues accessing it remotely of course, let alone locally.

Here’s a few things I’ve seen/tried:

  • On the Server > Remote Access tab, it shows “Fully accessible outside your network” and the connection path: 192.168.9.X:32400 <- [publicIP]:32400 <- internet.
  • In Server > Network tab, Secure connections is set to Preferred, with no changes going to Required or changing back.
  • I’ve disabled the Windows Firewall completely.
  • In Chrome, going to https://127.0.0.1:32400/web or https://localhost:32400/web or https://192.168.9.x:32400/web all give me Chrome’s error: This site can't be reached. The connection was reset. ERR_CONNECTION_RESET
  • I can access it externally through http: http://plex.[domain]:32400/web, but not HTTPS
    • But I can access it through my Nginx Proxy Manager through https://plex.[domain]/web if I have the proxy point to the HTTP version of Plex.
  • Remote connections seems intermittent. It might connect for a little bit, but then stop.

What would cause Plex to work on http but not https, even locally on the server?

2

Hmm, looking at the log:

Mar 20, 2023 15:17:32.910 [1236] ERROR - CERT: Error acquiring new certificate: Failed to upload CSR: 429, <?xml version="1.0" encoding="UTF-8"?>
<errors>
  <error code="1003" message="API rate limit exceeded" status="429"/>
</errors>

Given this: https://www.reddit.com/r/PleX/comments/n7t9ki/secure_connection_doesnt_work_despite_being_set/. I’ll think I’ll shut it down for now and try again later.

I also see a bunch of these errors:

Mar 20, 2023 15:55:24.768 [11356] WARN - Took too long (0.843750 seconds) to start a transaction on E:\jenkins\server\4157542834\Statistics\StatisticsManager.cpp:301
Mar 20, 2023 15:55:24.768 [11356] WARN - Transaction that was running was started on thread 1988 at E:\jenkins\server\4157542834\Library\MetadataItem.cpp:1118
Mar 20, 2023 15:55:28.812 [8728] WARN - Took too long (2.703125 seconds) to start a transaction on E:\jenkins\server\4157542834\Library\MetadataItem.cpp:9675
Mar 20, 2023 15:55:28.812 [8728] WARN - Transaction that was running was started on thread 8728 at E:\jenkins\server\4157542834\Library\MetadataItem.cpp:9675
Mar 20, 2023 15:55:48.453 [10632] WARN - Took too long (2.609375 seconds) to start a transaction on E:\jenkins\server\4157542834\Library\MetadataItem.cpp:9675
Mar 20, 2023 15:55:48.453 [10632] WARN - Transaction that was running was started on thread 10632 at E:\jenkins\server\4157542834\Library\MetadataItem.cpp:1099

Not sure if all those are an issue.

3

Still getting the same error in logs after several hours of the Plex Server being off.

What do I need to do to get support to unblock my server?

4

same issue on my was fine then I moved the install folder and I just get this error
CERT: Error acquiring new certificate: Failed to retrieve cert from plex.tv: 429
Cleared everything and waited but still get error

5

Mine started working this morning! I didn’t really do anything, so not sure why it works all of a sudden, but I’m glad it has.

6

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