Server Version#:1.19.3.2831
Player Version#: 4.30.2
I have no clue why my server can’t play any videos in the web UI. I also can’t play any videos from apps. There must be some kind of configuration issue, but I’m lost. Hoping someone will take the time to help me out.
The usual fix for that error is to clear the field Movie pre-roll video on the Server Settings > Extras.
Thanks for responding! I was actually able to fix the error. It turned out that the file was just corrupted.
Please excuse my ignorance. As of yesterday, some of my tv series files will not play, and we get the Error code: s1001 (Network) screen. I looked at my Movie pre-roll video field (as you stated above) and it was empty. I’m not a seasoned techie. I’ve had our Plex up and running for over a year, and have had very few problems. I’m just not sure what to do at this point, other than replace the files.
The S1001 is a generic error with lots of causes, having ruled out the pre-roll and if this is not a Live TV session then it will most likely be a client issues which they are pushing out updates.
To save the 20 questions.
1.) Set logging to Debug on, Verbose off.
2.) Restart your server.
3.) Recreate the problem
4.) Wait a minute or two and download the logs and then post them here. Include the time and the show being played in case you have a lot of activity on your server.
I think I finally was able to accomplish what you asked me to do. The following is the log I got (I hope you can read it, because I can’t):
2020-05-28 04:16:42,119 (7f2d88cfa700) : INFO (core:349) - Starting framework core - Version: 2.6.3, Build: 4fa317f (Wed May 27 02:20:54 UTC 2020)
2020-05-28 04:16:42,120 (7f2d88cfa700) : DEBUG (core:361) - Using the elevated policy
2020-05-28 04:16:42,121 (7f2d88cfa700) : DEBUG (core:450) - Starting runtime component.
2020-05-28 04:16:42,125 (7f2d88cfa700) : DEBUG (core:450) - Starting caching component.
2020-05-28 04:16:42,126 (7f2d88cfa700) : DEBUG (core:450) - Starting data component.
2020-05-28 04:16:42,126 (7f2d88cfa700) : DEBUG (core:450) - Starting networking component.
2020-05-28 04:16:42,152 (7f2d88cfa700) : DEBUG (networking:261) - Loaded HTTP cookies
2020-05-28 04:16:42,163 (7f2d88cfa700) : DEBUG (networking:428) - Setting the default network timeout to 20.0
2020-05-28 04:16:42,165 (7f2d88cfa700) : DEBUG (core:450) - Starting localization component.
2020-05-28 04:16:42,165 (7f2d88cfa700) : INFO (localization:409) - Setting the default locale to en-us
2020-05-28 04:16:42,166 (7f2d88cfa700) : DEBUG (core:450) - Starting messaging component.
2020-05-28 04:16:42,167 (7f2d88cfa700) : DEBUG (core:450) - Starting debugging component.
2020-05-28 04:16:42,168 (7f2d88cfa700) : DEBUG (core:450) - Starting services component.
2020-05-28 04:16:42,169 (7f2d6b735700) : DEBUG (networking:143) - Requesting ‘http://127.0.0.1:32400/system/messaging/clear_events/com.plexapp.agents.fanarttv’
2020-05-28 04:16:42,169 (7f2d88cfa700) : DEBUG (core:450) - Starting myplex component.
2020-05-28 04:16:42,172 (7f2d88cfa700) : DEBUG (core:450) - Starting notifications component.
2020-05-28 04:16:42,536 (7f2d88cfa700) : DEBUG (accessor:68) - Creating a new model access point for provider com.plexapp.agents.fanarttv in namespace ‘metadata’
2020-05-28 04:16:42,551 (7f2d88cfa700) : DEBUG (networking:143) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes’
2020-05-28 04:16:42,657 (7f2d6b735700) : DEBUG (services:265) - Plug-in is not daemonized - loading services from system
2020-05-28 04:16:42,657 (7f2d88cfa700) : DEBUG (runtime:1117) - Created a thread named ‘load_all_services’
2020-05-28 04:16:42,661 (7f2d6b735700) : DEBUG (networking:143) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X0J1bmRsZVNlcnZpY2U6QWxsU2VydmljZXM_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMApyMAo_’
2020-05-28 04:16:42,667 (7f2d88cfa700) : DEBUG (runtime:1117) - Created a thread named ‘get_server_info’
2020-05-28 04:16:42,668 (7f2d88cfa700) : DEBUG (core:150) - Finished starting framework core
2020-05-28 04:16:42,668 (7f2d88cfa700) : DEBUG (core:560) - Loading plug-in code
2020-05-28 04:16:42,683 (7f2d6b159700) : DEBUG (networking:143) - Requesting ‘http://127.0.0.1:32400’
2020-05-28 04:16:42,831 (7f2d6b159700) : DEBUG (core:538) - Machine identifier is daff0a6f3764d674b219d61f38f7b05d37d6f3d5
2020-05-28 04:16:42,841 (7f2d6b159700) : DEBUG (core:539) - Server version is 1.19.4.2865-4fa317f77
2020-05-28 04:16:43,145 (7f2d6b735700) : DEBUG (services:362) - Loaded services
2020-05-28 04:16:43,196 (7f2d6b447700) : DEBUG (services:438) - No shared code to load
2020-05-28 04:16:43,315 (7f2d88cfa700) : DEBUG (core:566) - Finished loading plug-in code
2020-05-28 04:16:43,317 (7f2d88cfa700) : DEBUG (messaging:69) - Exposing function AlbumPosters for remote access
2020-05-28 04:16:43,317 (7f2d88cfa700) : DEBUG (agentkit:1132) - Creating new agent class called FanartTVAgent
2020-05-28 04:16:43,319 (7f2d88cfa700) : DEBUG (agentkit:937) - Updating agent information: [{‘media_types’: [‘Movie’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.imdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}]
2020-05-28 04:16:43,321 (7f2d88cfa700) : DEBUG (networking:143) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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_’
2020-05-28 04:16:43,342 (7f2d88cfa700) : DEBUG (agentkit:1132) - Creating new agent class called FanartTVAgent
2020-05-28 04:16:43,343 (7f2d88cfa700) : DEBUG (agentkit:937) - Updating agent information: [{‘media_types’: [‘Movie’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.imdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}, {‘media_types’: [‘TV_Show’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.thetvdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}]
2020-05-28 04:16:43,346 (7f2d88cfa700) : DEBUG (networking:143) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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_’
2020-05-28 04:16:43,368 (7f2d88cfa700) : DEBUG (agentkit:1132) - Creating new agent class called FanartTVAgent
2020-05-28 04:16:43,369 (7f2d88cfa700) : DEBUG (agentkit:937) - Updating agent information: [{‘media_types’: [‘Movie’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.imdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}, {‘media_types’: [‘TV_Show’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.thetvdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}, {‘media_types’: [‘Artist’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.lastfm’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}]
2020-05-28 04:16:43,372 (7f2d88cfa700) : DEBUG (networking:143) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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’
2020-05-28 04:16:43,399 (7f2d88cfa700) : DEBUG (agentkit:1132) - Creating new agent class called FanartTVAgent
2020-05-28 04:16:43,400 (7f2d88cfa700) : DEBUG (agentkit:937) - Updating agent information: [{‘media_types’: [‘Movie’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.imdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}, {‘media_types’: [‘TV_Show’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.thetvdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}, {‘media_types’: [‘Artist’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.lastfm’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}, {‘media_types’: [‘Album’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.lastfm’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}]
2020-05-28 04:16:43,405 (7f2d88cfa700) : DEBUG (networking:143) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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’
2020-05-28 04:16:43,426 (7f2d88cfa700) : INFO (core:611) - Started plug-in
2020-05-28 04:16:43,427 (7f2d88cfa700) : DEBUG (socketinterface:160) - Starting socket server
2020-05-28 04:16:43,428 (7f2d88cfa700) : DEBUG (runtime:1117) - Created a thread named ‘start’
2020-05-28 04:16:43,429 (7f2d88cfa700) : INFO (socketinterface:184) - Socket server started on port 45538
2020-05-28 04:16:43,430 (7f2d88cfa700) : INFO (pipeinterface:25) - Entering run loop
2020-05-28 04:16:43,430 (7f2d88cfa700) : DEBUG (runtime:717) - Handling request GET /:/prefixes
2020-05-28 04:16:43,433 (7f2d88cfa700) : DEBUG (runtime:814) - Found route matching /:/prefixes
2020-05-28 04:16:43,435 (7f2d88cfa700) : DEBUG (runtime:924) - Response: [200] MediaContainer, 152 bytes
One additional step.
Using the Plex windows client or https://app.plex.tv you can go to settings > manage > troubleshooting and download the zipped log files and then put them into a reply here. Edit and remove all the above it just isn’t helpful
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