Error code: s1001 (Network)

Plex Media Server
1

Hello, I’m a noob on Plex.

I have a Plex Media Server Version 4.59.2 setup on top of a Ubuntu 20.04.2 LTS proxmox VM.
I have a Quadro P400 Nvidia passthrough to this VM workink ok.

I have plex pass subscription.

My video and audio library is at a remote ZFS server, shared to Plex via Samba share.
This video and audio library is read only to Plex server.

Problem is I can’t play any video on Plex. I’ve reinstalled several times and I never get it to work

My videos are being displyed on Plex but when I click on them it takes arround 30 seconds until I get a error message as follows:

An error occurred trying to play “Where is Chicky?”.

Error code: s1001 (Network)

I have no idea on where to go from here.

Any help is appreciated

kind regards

2

Any ideias? I found this at my log file

    "type": "log:message",
    "level": 1,
    "message": "[Player] A critical Shaka error occurred: s1001 (Network) – URI: http://192.168.21.10:32400/video/:/transcode/universal/start.mpd?hasMDE=1&path=%2Flibrary%2Fmetadata%2F3&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&addDebugOverlay=0&autoAdjustQuality=0&directStreamAudio=1&mediaBufferSize=102400&session=89koo4uyzt2pynilm0o79bul&subtitles=burn&Accept-Language=en&X-Plex-Session-Identifier=3aneon24ba78jezfe6fttcen&X-Plex-Client-Profile-Extra=append-transcode-target-codec%28type%3DvideoProfile%26context%3Dstreaming%26audioCodec%3Daac%26protocol%3Ddash%29&X-Plex-Incomplete-Segments=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.59.2&X-Plex-Client-Identifier=x5mdm19ks5pokbgn74lie46n&X-Plex-Platform=Firefox&X-Plex-Platform-Version=91.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Firefox&X-Plex-Device-Screen-Resolution=1360x643%2C1360x768&X-Plex-Token=REDACTED\n  \"cache-control\": \"no-cache\",\n  \"connection\": \"Keep-Alive\",\n  \"content-encoding\": \"gzip\",\n  \"content-length\": \"81\",\n  \"content-type\": \"text/html\",\n  \"date\": \"Mon, 16 Aug 2021 13:31:36 GMT\",\n  \"keep-alive\": \"timeout=20\",\n  \"x-plex-content-compressed-length\": \"81\",\n  \"x-plex-content-original-length\": \"89\",\n  \"x-plex-protocol\": \"1.0\"\n}; the player cannot recover",
    "time": "2021-08-16T13:31:35.778Z"

Attached logs

Can somebody point me in the right direction, please?

kind regards
logs.txt (209.8 KB)

3

You got a ton of these…

“type”: “log:message”,
“level”: 1,
“message”: “[Connections] All connections to plex failed”,
“time”: “2021-08-16T13:36:22.116Z”

Have you disabled “fallback to insecure” under network?

“type”: “log:message”,
“level”: 1,
“message”: “[Connections] Prevented fallback to insecure connection for plex”,
“time”: “2021-08-16T13:36:22.115Z”

4

No… it’s a standard Plex server install. Not touched any custom config.

Should I?

Thanks for the reply.

5

Mine says “secure connection” “preferred” and I’m pretty sure it did by default.

But I think there are some more serious problems with your network setup - As a test I would try to add some “local” media directly to the Ubuntu machine and see if that works…