Help troubleshooting error s1001 (Network)

Plex Media Server Desktops & Laptops
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1

Server Version#: 1.19.3.2852
Player Version#: 4.79.4

Hello,
I could use some help troubleshooting an error I’m receiving while trying to play media from my library. I recently installed plex on my Ubunutu server and completed the setup using the Plex web app. I can see all of my files, but cannot view the contents. Here’s a snapshot of the error I’m receiving:
s1001 error
The error looks slightly different in the logs:
“A critical Shaka error occurred: s1001 (Network)”
Full Logs attached:
Plex Media Server Logs_2022-04-20_17-17-55.zip (312.8 KB)
Any help would be greatly appreciated!
Thank you

2

Are you using your own certificate or did you clone this installation from another host?

Apr 20, 2022 15:52:18.575 [0x7fe49b7f6700] WARN - HTTP error requesting GET https://192-168-0-17.7dd63ec9c60f42a680c482885f9c9048.plex.direct:32400 (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name '192-168-0-17.7dd63ec9c60f42a680c482885f9c9048.plex.direct')
3

Thanks for the reply. I haven’t done anything with certificates on the server. Is one needed to successfully connect? The video tutorial I watched must’ve skipped that step :grinning:

4

Plex provides the certificate needed.

The error I showed is because the certificate presented is not what PMS was expecting for that host (it’s not PMS’s certificate)

I looked at your account. The certificate PMS expects was created yesterday for the “G******Home” server. (Make sense?)

Have you restarted the server and browsers since initial setup?

5

Yes, I’ve restarted both multiple times. Do you hve any ideas that I can do to get the correct certificate back on the server?

6

I reset the server’s certificate. (created a new one)

Please restart the servers and players which are connected to it after the server restarts

7

Hi again,

Thank you for all of the effort thus far. Unfortunately, after rebooting the server and browser/plex, I’m still recieving the same s1001 (Network) error. I was wondering if it could be permissions related, so I’ve been trying different settings within the directory.

8

Did you change password along the way?

This is bothering me a great deal.

Apr 20, 2022 15:52:08.345 [0x7fe52affd700] DEBUG - EventSource: Connected in 82 ms.
Apr 20, 2022 15:52:08.345 [0x7fe52affd700] DEBUG - EventSource: Wrote data, reading reply.
Apr 20, 2022 15:52:08.424 [0x7fe4f67fc700] DEBUG - HTTP 403 response from GET https://plex.tv/api/v2/server/access_tokens?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1
Apr 20, 2022 15:52:08.424 [0x7fe4f67fc700] ERROR - MyPlex: Error 403 requesting XML from: https://plex.tv/api/v2/server/access_tokens?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1
Apr 20, 2022 15:52:08.424 [0x7fe4f67fc700] ERROR - MyPlex: Couldn't get list of access tokens from myPlex.

403 = forbidden (similar to 401 = permission denied)

Asking because the certificate is new/changed.

Valid	Thu, 21 Apr 2022 13:21:42 +0000	Thu, 21 Apr 2022 13:21:53 +0000

Have you done a simple restart of server and client(s)?

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Yes, I’ve been restarting the server and plex application frequently. I did run a test earlier where I put the files into a different directory on the server (not my personal user’s directory where I’ve been trying: /home/user). The videos played briefly before I was hit with an insecure server error, the site went down, and I couldn’t reconnect. I’m going to work on this more when I get a chance.

10

Where did this come from? A TV?

Do you mean media?

11

Hi again,

I finally got everything playing correctly. The media is stored here:

/home/username/media/

The permissions in the username and media folders were set correctly, but I don’t theink they were set correcty in the home folder.

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