And you see the lyric button when playing these songs from the new library?
Yes, you can see the lyrics button, showing the lyrics will report an error.
Specifically, you can look at the test video and log, and the time when the problem occurred: Beijing time, August 5, 19:39-19:42
Something very strange is going on. There should not be lyrics for that album.
Hi, have you found the cause of the problem?
- Many music files have similar problems, and modifying a certain album cannot solve the problem.
- The added new albums also have similar problems, the server does not have the old information of these new albums, so the error report of displaying the lyrics should have nothing to do with the old information in the server.
- Can you ask the developers to analyze with you to see what caused the problem? If you need me to provide more information, please tell me how to do it. Thank you
Please PM me your database file.
Situation description
-
Removed music album “Courage (Deluxe Edition)”, and cleared old data from server according to Plex Dance steps.
- Operation time: Beijing time, August 19, 21:58 - 22:06
- Database and logs after deleting music albums and emptying old data
Delete music albums and clear old data.zip (26.3 MB)
-
Re-added music album “Courage (Deluxe Edition)”, playing “Falling In Love Again” shows wrong lyrics
- Operation time: Beijing time, August 19, 22:10-22:13
- The database after adding the music album and the log showing the lyrics error
Database and log after adding music album.zip (26.5 MB)
@anon18523487 Please help to see what is the problem, thanks
Thanks. I do see that it is finding the lyrics from LyricFind. They do have different content in different locations. Maybe they do have the Lyrics for those songs where you are.
I am seeing something I hadn’t seen before. Your server is not getting a valid security certificate.
Aug 19, 2022 21:57:07.213 [0x7fb7ec78db00] WARN - [HttpClient/HCl#1] HTTP error requesting GET http://r3.o.lencr.org/MFMwUTBPME0wSzAJBgUrDgMCGgUABBRI2smg%2ByvTLU%2Fw3mjS9We3NfmzxAQUFC6zF7dYVsuuUAlA5h%2BvnYsUwsYCEgOTtjr8DvClR1npfT1S6Zm5Sw%3D%3D (7, Couldn’t connect to server) (Failed to connect to r3.o.lencr.org port 80: Connection refused)
Aug 19, 2022 21:57:07.213 [0x7fb7ed245b00] INFO - [CERT/OCSP] couldn’t fetch a valid response; retrying in 10800 seconds
PMS does need to be able to make a secured connection to LyricFind to get the lyrics. This may be the issue.
I forget, have you tried using other clients except Web? I’m wondering if the lyrics it is loading is in Chinese and Web just can’t display it properly.
If it is a connection problem, it is difficult to explain that some of the music can display the lyrics normally, and some of them report an error.
Earlier I provided the music album “Courage (Deluxe Edition)” for testing, in which “Falling In Love Again” displays the lyrics error, while the other “Lying Down” can get the lyrics and display it normally.
Whether it is a Chinese music album or an English music album, there is a problem that some lyrics can be displayed normally, and some lyrics can be displayed incorrectly.
I’ve tested the web, ios, mac, plexamp clients and they all behave the same.
If neither the logs nor the database files can find the problem, does it help to invite your account to test on my server? Or can we make an appointment to locate the problem remotely via TeamViewer?
I can’t reproduce this. For me, LyricFind does not find any lyrics for these songs.
Whether it is a Chinese music album or an English music album
It’s not the language of the album. I think it might be the language of the Lyrics. For those that work, do you see English lyrics? Do you eve see Chinese lyrics for any songs you have?
My guess is that LyricFind is providing lyrics for some songs in Chinese but Plex is unable to process these lyrics so you get that error. If the lyrics are in English, they work fine.
Hi, I would like to confirm with you:
- The test album I provided “Courage (Deluxe Edition)”, in which “Falling In Love Again” has no lyrics in LyricFind, is that so?
- Can the database I provided prove that “Falling In Love Again” does not exist any lyrics (including old lyrics data) in the database?
- There is no “Falling In Love Again” lyrics in LyricFind, and there are no lyrics in the database. Plex judges music without lyrics as having lyrics. Is it possible to prove that there is a bug in Plex’s program for judging lyrics?
- I tested it on Plex Server - Mac and it was normal, so I judged that there is a problem with this version of Plex Server - QNAP X86. If possible, I suggest you to test again on Server - QNAP X86.
Music with Chinese lyrics, such as “那英”'s album “我不是天使”, in which “一笑而过” can get the lyrics from LyricFind and display it normally. So I think Plex can handle the Chinese lyrics correctly, and the reason why the displayed lyrics is wrong should be There is a bug in the program that judges the existence of lyrics (the music without lyrics is wrongly judged to have lyrics).
1 - correct, no lyrics in the file itself
2 - your DB shows it did find lyrics from LyricFind. Please note that we don’t save these lyrics on your server, they are grabbed on demand from LyricFind when you play the file. We just store the link.
3 - I do not get lyrics for that song. I am unable to test if they are available in China.
4 - What do you mean normal? There are no lyrics or there are lyrics and they show correctly?
Now that it has been confirmed that LyricFind does not have lyrics, it can only be Plex’s own error, misjudging the absence of lyrics as having lyrics.
Do you agree with this?
Normally, if LyricFind does not have lyrics, Plex should also show that there are no lyrics.
- I tested it on Plex Server - Mac, it is normal, it shows that the lyrics do not exist.
- I tested it on Plex Server - QNAP X86, and it was abnormal, showing that there are lyrics.
That’s in the US. I can’t confirm this for China. Their available may be different depending on your location. But from what is in your logs, LyricFind returned something. What, I don’t know. I’m checking to see if we can verify this somehow and get a copy of the Lyrics.
You have confirmed that “Falling In Love Again” does not have lyrics in LyricFind in the United States, although it cannot directly prove whether there are lyrics in LyricFind in China, but please note: In other versions, such as Plex Server - Mac, there are no lyrics, only Plex Server - QNAP X86 judges that there are lyrics, and only in Plex Server - QNAP X86 has the problem of displaying lyrics error.
Based on the above information: “Falling In Love Again” has a high probability that there are no lyrics, it is Plex Server - QNAP X86 misjudged, otherwise it can’t explain why Plex Server - Mac does not have lyrics in China.
This problem has been reported for three months, and I have provided all the information as much as possible, including the log when the problem occurred, test videos, test files, and even the database. But I can’t find the cause of the problem for a long time, which is very annoying .
Also please help if there is a way to upgrade the problem so that the problem can be solved as soon as possible. Thank you
Excuse me, have you found the cause of the problem?
No, still looking.
It’s been a long time, Have you found the reason?
The problem has been feedback for more than three months, have you found the reason?
Another week has passed, have you found the cause of the problem?
