ERROR : No plex library sections available

rossvanwyk_gmail_com · December 14, 2018, 9:29am

Hi all

I am having the error of no library sections available.
I have got both my host PC IP and my ATV IP in the network settings of Plex, which is what fixed this issue last time. Everything is as it should be from what I can see. If I come back to my PC after trying to access trailers (Plex) on my ATV, I see these errors in my cmd prompt :

Dec 14,2018 11:24:25 DNSServer: DNS request received!
Dec 14,2018 11:24:25 DNSServer: Source: (‘192.168.0.88’, 50595)
Dec 14,2018 11:24:25 DNSServer: Domain: trailers.apple.com
Dec 14,2018 11:24:25 DNSServer: ***intercept request
Dec 14,2018 11:24:25 DNSServer: -> DNS response: 192.168.0.26
Dec 14,2018 11:24:25 DNSServer: DNS request received!
Dec 14,2018 11:24:25 DNSServer: Source: (‘192.168.0.88’, 57657)
Dec 14,2018 11:24:25 DNSServer: Domain: trailers.apple.com
Dec 14,2018 11:24:25 DNSServer: ***intercept request
Dec 14,2018 11:24:25 DNSServer: -> DNS response: 192.168.0.26
Dec 14,2018 11:24:25 WebServer: serving /js/application.js
Dec 14,2018 11:24:25 WebServer: serving .xml: /
Dec 14,2018 11:24:25 PlexAPI: ***
Dec 14,2018 11:24:25 PlexAPI: PlexGDM - looking up Plex Media Server
Dec 14,2018 11:24:25 PlexAPI: ***
Dec 14,2018 11:24:26 PlexAPI: GDM: Servers discovered: 1
Dec 14,2018 11:24:26 PlexAPI: Servers (local, plex.tv, MyPlex): 2
Dec 14,2018 11:24:26 WebServer: serving .xml: /PlexConnect.xml
Dec 14,2018 11:24:26 WebServer: serving /js/utils.js
Dec 14,2018 11:24:26 WebServer: serving /js/handlePlexConnectNavbar.js
Dec 14,2018 11:24:26 WebServer: serving .xml: /library/sections
Dec 14,2018 11:24:26 PlexAPI: No Response from Plex Media Server
Dec 14,2018 11:24:26 PlexAPI: We failed to reach a server. Reason: Unauthorized
Dec 14,2018 11:24:26 PlexAPI: Traceback:
Traceback (most recent call last):
File “C:\PlexConnect\PlexAPI.py”, line 432, in getXMLFromPMS
response = urllib2.urlopen(request, timeout=20)
File “C:\Python27\lib\urllib2.py”, line 154, in urlopen
return opener.open(url, data, timeout)
File “C:\Python27\lib\urllib2.py”, line 435, in open
response = meth(req, response)
File “C:\Python27\lib\urllib2.py”, line 548, in http_response
‘http’, request, response, code, msg, hdrs)
File “C:\Python27\lib\urllib2.py”, line 473, in error
return self._call_chain(*args)
File “C:\Python27\lib\urllib2.py”, line 407, in _call_chain
result = func(*args)
File “C:\Python27\lib\urllib2.py”, line 556, in http_error_default
raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
HTTPError: HTTP Error 401: Unauthorized

Dec 14,2018 11:24:27 WebServer: serving /js/utils.js
Dec 14,2018 11:24:27 WebServer: serving /js/sectionHoldSelect.js
Dec 14,2018 11:27:32 DNSServer: DNS request received!
Dec 14,2018 11:27:32 DNSServer: Source: (‘192.168.0.88’, 59903)
Dec 14,2018 11:27:32 DNSServer: Domain: mesu.apple.com
Dec 14,2018 11:27:32 DNSServer: ***restrain request
Dec 14,2018 11:27:32 DNSServer: -> DNS response: 192.168.0.26
Dec 14,2018 11:27:32 DNSServer: DNS request received!
Dec 14,2018 11:27:32 DNSServer: Source: (‘192.168.0.88’, 49831)
Dec 14,2018 11:27:32 DNSServer: Domain: mesu.apple.com
Dec 14,2018 11:27:32 DNSServer: ***restrain request
Dec 14,2018 11:27:32 DNSServer: -> DNS response: 192.168.0.26

I am unable to make sense of this, please could someone tell me what I am doing wrong?

Thanks so much.

Ross

mschlotz · December 14, 2018, 12:20pm

What does your settings.cfg look like? Are you signed into plex in the atv?

rossvanwyk_gmail_com · December 14, 2018, 8:41pm

Thanks for the response.

My .cfg :

[PlexConnect]
enable_plexgdm = True
ip_pms = 192.168.178.10
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
intercept_atv_icon = True
icon = movie-trailers
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
allow_gzip_atv = False
allow_gzip_pmslocal = False
allow_gzip_pmsremote = True
loglevel = Normal
logpath = .

I don’t think I am signed into Plex on my ATV, I’ve never had to in the past and when I’ve tried to it just fails, but Plex has always worked on my ATV regardless.

Is that something I would need to do?

Thanks

moody_blue · December 14, 2018, 10:51pm

The List of IP addresses and networks that are allowed without auth parameter (in PMS Network settings) is a bit tricky because it does not allow any blanks, and it produces no errors when not properly filled. Can you pls check it ? Otherwise I need the following files Plex Media Server.log and PlexConnect.log

rossvanwyk_gmail_com · December 15, 2018, 6:48am

Hi Moody

Thanks for your efforts so far.

The list of IP addresses I am sure is correct, no spaces or blanks etc, separated by a comma and it has always worked and hasn’t been changed.

PlexConnect.log is as follows :

Dec 14,2018 11:22:59 PlexConnect: Started
Dec 14,2018 11:22:59 PlexConnect: Version: 0.6-250218
Dec 14,2018 11:22:59 PlexConnect: Python: 2.7.14 (v2.7.14:84471935ed, Sep 16 2017, 20:19:30) [MSC v.1500 32 bit (Intel)]
Dec 14,2018 11:22:59 PlexConnect: Host OS: win32
Dec 14,2018 11:22:59 PlexConnect: PILBackgrounds: Is PIL installed? False
Dec 14,2018 11:22:59 PlexConnect: IP_self: 192.168.0.26
Dec 14,2018 11:23:00 DNSServer: Started
Dec 14,2018 11:23:00 DNSServer: Intercept Atv Icon: Enabled
Dec 14,2018 11:23:00 DNSServer: Prevent Atv Update: Enabled
Dec 14,2018 11:23:00 DNSServer: ***
Dec 14,2018 11:23:00 DNSServer: DNSServer: Serving DNS on 192.168.0.26 port 53.
Dec 14,2018 11:23:00 DNSServer: ***
Dec 14,2018 11:23:00 WebServer: Started
Dec 14,2018 11:23:00 WebServer: Started
Dec 14,2018 11:23:09 WebServer: ***
Dec 14,2018 11:23:09 WebServer: WebServer: Serving HTTP on 192.168.0.26 port 80.
Dec 14,2018 11:23:09 WebServer: ***
Dec 14,2018 11:23:09 WebServer: ***
Dec 14,2018 11:23:09 WebServer: WebServer: Serving HTTPS on 192.168.0.26 port 443.
Dec 14,2018 11:23:09 WebServer: ***
Dec 14,2018 11:24:25 PlexAPI: ***
Dec 14,2018 11:24:25 PlexAPI: PlexGDM - looking up Plex Media Server
Dec 14,2018 11:24:25 PlexAPI: ***
Dec 14,2018 11:24:26 PlexAPI: GDM: Servers discovered: 1
Dec 14,2018 11:24:26 PlexAPI: Servers (local, plex.tv, MyPlex): 2
Dec 14,2018 11:24:26 PlexAPI: No Response from Plex Media Server
Dec 14,2018 11:24:26 PlexAPI: We failed to reach a server. Reason: Unauthorized
Dec 14,2018 11:24:26 PlexAPI: Traceback:
Traceback (most recent call last):
File “C:\PlexConnect\PlexAPI.py”, line 432, in getXMLFromPMS
response = urllib2.urlopen(request, timeout=20)
File “C:\Python27\lib\urllib2.py”, line 154, in urlopen
return opener.open(url, data, timeout)
File “C:\Python27\lib\urllib2.py”, line 435, in open
response = meth(req, response)
File “C:\Python27\lib\urllib2.py”, line 548, in http_response
‘http’, request, response, code, msg, hdrs)
File “C:\Python27\lib\urllib2.py”, line 473, in error
return self._call_chain(*args)
File “C:\Python27\lib\urllib2.py”, line 407, in _call_chain
result = func(*args)
File “C:\Python27\lib\urllib2.py”, line 556, in http_error_default
raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
HTTPError: HTTP Error 401: Unauthorized

Dec 14,2018 19:32:33 PlexAPI: ***
Dec 14,2018 19:32:33 PlexAPI: PlexGDM - looking up Plex Media Server
Dec 14,2018 19:32:33 PlexAPI: ***
Dec 14,2018 19:32:34 PlexAPI: GDM: Servers discovered: 1
Dec 14,2018 19:32:34 PlexAPI: Servers (local, plex.tv, MyPlex): 2
Dec 14,2018 19:32:34 PlexAPI: No Response from Plex Media Server
Dec 14,2018 19:32:34 PlexAPI: We failed to reach a server. Reason: Unauthorized
Dec 14,2018 19:32:34 PlexAPI: Traceback:
Traceback (most recent call last):
File “C:\PlexConnect\PlexAPI.py”, line 432, in getXMLFromPMS
response = urllib2.urlopen(request, timeout=20)
File “C:\Python27\lib\urllib2.py”, line 154, in urlopen
return opener.open(url, data, timeout)
File “C:\Python27\lib\urllib2.py”, line 435, in open
response = meth(req, response)
File “C:\Python27\lib\urllib2.py”, line 548, in http_response
‘http’, request, response, code, msg, hdrs)
File “C:\Python27\lib\urllib2.py”, line 473, in error
return self._call_chain(*args)
File “C:\Python27\lib\urllib2.py”, line 407, in _call_chain
result = func(*args)
File “C:\Python27\lib\urllib2.py”, line 556, in http_error_default
raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
HTTPError: HTTP Error 401: Unauthorized

I don’t see any PlexMediaServer.log file in my plex media server folder, where would I find it?

Thanks

moody_blue · December 15, 2018, 9:01am

https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/

moody_blue · December 15, 2018, 10:50pm

Also I would prefer that you use the latest PlexConnect version 0.7-dev-151218

rossvanwyk_gmail_com · December 16, 2018, 7:11am

Hi Moody

I am trying to find links to download the PlexConnect version that you suggested but I’m not having any luck. Please could you assist?

Once I have that, i will try again and if it isn’t working, I will paste the Plexmediaserver.log file for you to have a look.

Thanks so much.

moody_blue · December 16, 2018, 9:32am

https://github.com/iBaa/PlexConnect/archive/master.zip

system · March 16, 2019, 9:43am

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