EDIT 2: It was DNS!
EDIT: Please ignore for the moment, I just found the PMS.log (see bottom of post). I think it’s DNS issue, of all things!! It’s always DNS!!
OS: Unraid 6.11.0
Server Version#: 4.87.2
docker image: hotio/plex:latest
Player Version#: N/A
First time posting, never had a substantial issue before, so please forgive errors or omissions.
Background
The server has been running for about a year. No recent updates or changes seem to correlate with the issue starting.
Issue
Server / Library not available
Recreate Issue
- Go to http://192.168.10.3:32400
- Menu: Home > More > Hub
Error received: Not authorized - You do not have access to this server
Attempted fixes
- Followed instrustions to remove entries from
Preferences.xml: https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/#toc-1 - Reset password. Generated new claim token at https://www.plex.tv/claim/, entered claim into Docker settings.
Plex Web - Debug log:
[
{
"type": "info",
"host": "192.168.10.3:32400",
"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.0 Safari/605.1.15",
"browser": {
"platformVersion": "10.15",
"id": "safari",
"name": "Safari",
"version": "16.0",
"webkit": true,
"platform": "OSX",
"platformID": "osx",
"platformModifierKey": "command"
},
"version": "4.87.2",
"username": "hubmin",
"cloudUrl": [
{
"scheme": "https",
"address": "plex.tv",
"uri": "https://plex.tv",
"testState": "untested",
"isBundled": false,
"isFallback": false,
"relay": false,
"isUntested": true,
"isPending": false,
"isConnected": false,
"isUnauthorized": false,
"isUnavailable": false,
"isFailed": false,
"isAborted": false,
"isLoopback": false,
"isPrivate": false,
"isHttps": true,
"isSecure": true,
"isPlexDirect": false,
"sources": [
{
"id": "internal"
}
]
}
]
},
{
"type": "log:message",
"level": 4,
"message": "[UserManager] autoLogin false",
"time": "2022-12-01T10:53:50.624Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Sources] Initializing...",
"time": "2022-12-01T10:53:50.655Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Sources] Finished initialization",
"time": "2022-12-01T10:53:50.655Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Initializing...",
"time": "2022-12-01T10:53:50.655Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Initialize server without token, [Bundled], http://192.168.10.3:32400",
"time": "2022-12-01T10:53:50.665Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Initialize server without token, [Loopback], http://127.0.0.1:32400",
"time": "2022-12-01T10:53:50.669Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Waiting for initial servers = [Bundled], [Loopback], plex.tv",
"time": "2022-12-01T10:53:50.669Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Primary Server] Waiting to set the primary server",
"time": "2022-12-01T10:53:50.671Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Primary Server] Waiting for any owned server to connect",
"time": "2022-12-01T10:53:50.671Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Commands] Executing testServerConnection",
"time": "2022-12-01T10:53:50.672Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Commands] Executing testServerConnection",
"time": "2022-12-01T10:53:50.672Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Commands] Executing testServerConnection",
"time": "2022-12-01T10:53:50.672Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Companion] No companion found",
"time": "2022-12-01T10:53:50.673Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Finished initialization",
"time": "2022-12-01T10:53:50.673Z"
},
{
"type": "ajax",
"url": "/web/translations/en-GB.json",
"status": 200,
"responseLength": 14996,
"time": "2022-12-01T10:53:50.691Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Cast] API is not available",
"time": "2022-12-01T10:53:50.705Z"
}
]
Docker container log
(wrapped, but it’s all I could get):
s6-rc: info: service s6rc-oneshot-runner: starting
s6-rc: info: service s6rc-oneshot-runner successfully started
s6-rc: info: service fix-attrs: starting
s6-rc: info: service fix-attrs successfully started
s6-rc: info: service legacy-cont-init: starting
cont-init: info: running /etc/cont-init.d/00-env-file-init
cont-init: info: /etc/cont-init.d/00-env-file-init exited 0
cont-init: info: running /etc/cont-init.d/00-start-container
cont-init: info: /etc/cont-init.d/00-start-container exited 0
cont-init: info: running /etc/cont-init.d/01-configure-plex
cont-init: info: /etc/cont-init.d/01-configure-plex exited 0
cont-init: info: running /etc/cont-init.d/02-install-plexpass
cont-init: info: /etc/cont-init.d/02-install-plexpass exited 0
cont-init: info: running /etc/cont-init.d/03-install-custom
cont-init: info: /etc/cont-init.d/03-install-custom exited 0
cont-init: info: running /etc/cont-init.d/04-hw-support
cont-init: info: /etc/cont-init.d/04-hw-support exited 0
s6-rc: info: service legacy-cont-init successfully started
s6-rc: info: service legacy-services: starting
services-up: info: copying legacy longrun plex (no readiness notification)
s6-rc: info: service legacy-services successfully started
connect: Operation timed out
connect: Operation timed out
connect: Operation timed out
----------------------------------------------------------------------
ENVIRONMENT
----------------------------------------------------------------------
PUID=99
PGID=100
UMASK=002
TZ=Europe/London
PLEX_CLAIM=claim-ot...pd
ADVERTISE_IP=http://192.168.10.3:32400/
ALLOWED_NETWORKS=192.168.10/24
PLEX_PASS=yes
----------------------------------------------------------------------
Executing usermod...
Applying permissions to /config
Applying permissions to /transcode
Attempting to obtain server token from claim token...
Token obtained successfully!
Setting customConnections to: http://192.168.10.3:32400/
Setting allowedNetworks to: 192.168.10/24
Attempting Plex Pass beta installation...
Installation of beta "1.30.0.6442-5070ad484" succeeded.
Critical: libusb_init failed
PMS.log
Plex Media Server.log (31.0 KB)
