Error playing media and adding new media after 1.18

Plex Media Server NAS & Devices
1

Server Version#: 1.18.3.2156
Player Version#: on Apple TV

I can not use PLEX anymore after 1.18 update. I update it on my Synology, already updated all 1.18 versions (now I have 1.18.3)

but still have theese errors:

  • Plex on Synology/Apple TV does not add new movies (even that I scanned library many times) - I have also plex on PC and it works correctly
  • Plex on Synology/Apple TV can not play media, I got error - “Conversion failed. The transcoder exited due to an error”
2

May I see the ZIP of the log files please?

3

Is this correct pls ? I have never send them at all Plex Media Server Logs_2019-12-24_21-09-00.zip (3.2 MB)

4

Those are correct. Thank you.

Dec 24, 2019 10:51:34.454 [0x7f5393d11700] DEBUG - Media Server: Tested all servers in 1.5 seconds.
Dec 24, 2019 10:51:35.300 [0x7f5393fff700] DEBUG - Grabber: Cleaning up orphaned grabs.
Dec 24, 2019 10:51:35.368 [0x7f5393fff700] ERROR - Couldn't check for the existence of file "/volume2/FILMY/.grab": boost::filesystem::status: Permission denied: "/volume2/FILMY/.grab"
Dec 24, 2019 10:51:35.369 [0x7f5393fff700] ERROR - Couldn't check for the existence of file "/volume1/FOTKY/.grab": boost::filesystem::status: Permission denied: "/volume1/FOTKY/.grab"
Dec 24, 2019 10:51:35.370 [0x7f5393fff700] ERROR - Couldn't check for the existence of file "/volume2/HUDBA/.grab": boost::filesystem::status: Permission denied: "/volume2/HUDBA/.grab"
Dec 24, 2019 10:51:35.372 [0x7f5393fff700] ERROR - Couldn't check for the existence of file "/volume2/ROZPRAVKY/.grab": boost::filesystem::status: Permission denied: "/volume2/ROZPRAVKY/.grab"
Dec 24, 2019 10:51:35.373 [0x7f5393fff700] ERROR - Couldn't check for the existence of file "/volume2/SERIALY/.grab": boost::filesystem::status: Permission denied: "/volume2/SERIALY/.grab"
Dec 24, 2019 10:51:35.373 [0x7f5393fff700] DEBUG - Grabber: Cleaned up 0 decrepit directories in 0.0 sec.

Shows me plex cannot read your media shares on /volume1 and /volume2

If you previously had an older version, this might explain it.

5

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