Error: "Please ask the server owner to allow sync for your account"

General Discussions
1

I am struggling to get a person set up to access my PLEX libraries on his iPad. He is now getting this error message: “Please ask the server owner to allow sync for your account” that is popping up on his iPad.

I have no idea what this means, and how to get him past this problem. Please advise. Thank you>

2

Access your sharing settings and grant this user the Sync/Download privilege.

Alternatively, upgrade your server to the very latest beta software version.

3

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