I get this error when I am trying to play music videos on the Plex Server:
Your connection to the server is not fast enough to stream this video. Check your network or try a lower quality.
This machine is powerful and my gaming machine and I have no issues watching any of these videos through Windows Media player. I have no clue where to start.
So on the machine, where PMS is installed you are trying to watch something via web app, do I understand it correctly?
Hey Gmonroy.
I’m having the same issues - are you streaming the video to any other client?
I’m trying to troubleshoot what the issue might be, and I noticed that media seems to be playing fine in the Web Player on the computer where the Plex Media Server is residing, meanwhile the same media being streamed/played to other devices stutters and halts.
I don’t know what’s causing this, but I’m currently investigating.
I am launching Plex in Microsoft Edge on the PMS. I am choosing a video from the library and I get that message.
Also lately when I try to watch from a Roku it will say no Plex Media Server Found and I have to click on the Plex server that is listed and wait and then it will connect. Something is buggy with the latest couple of versions of PMS.
Another thing is that when I try to launch Plex Web App on the PMS using internet Explorer it says page cannot be displayed. Something is way screwed up.
@gmonroy said:
Another thing is that when I try to launch Plex Web App on the PMS using internet Explorer it says page cannot be displayed. Something is way screwed up.
Is this on a Windows server or Windows 7 / 8 / 10 ?
There is a known problem with IE and Windows servers where media components are not present and plex web recently removed flash elements
Either way best to get logs and initial treat the problems as separate and investigate each -
So enable debug logging on the server
Enable verbose logging on plex web - this is tied to the browser you use and what URL you use to access the server
Restart the server to get new log files
Double check that plex web still has the verbose logging you enabled
And when problem arises get a full screenshot including the URL and time
And get the plex web log, select all text and paste into text file and save
Then locate the plex media server.log
And attach both sets of logs and the screenshot
See these support pages for info on the diagnostics
https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server
https://support.plex.tv/hc/en-us/articles/201611836-Plex-Web-App-Logs
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
This is running on Windows 10. I will enable the logging.
So playing videos in Microsoft Edge on the PMS I keep getting the error after a few videos.
The error is:
Your connection to the server is not fast enough to stream this video. Check your network or try a lower quality.
@gmonroy said:
Time was 5/3/2016 3:21PM!
@gmonroy said:
So playing videos in Microsoft Edge on the PMS I keep getting the error after a few videos.The error is:
Your connection to the server is not fast enough to stream this video. Check your network or try a lower quality.
Thanks for the logs. I will be discussing with the development team.
Plex Web App is saying we are buffering but the server thinks it is ahead in transcode and is not transcoding anymore - because it believes it is ahead and Plex Web can ask for more segments
Need to look further into the server logs as it appears that Plex Web was getting ahead of the transcoder. ie as it says the transcoder not having the transcoded segments available to give Plex web
I need to establish if the repeated transcode errors like these are slowing down the transcoding
May 03, 2016 15:18:03:145 [5764] ERROR - [Transcoder] [mp3 @ 03e258e0] Application provided invalid, non monotonically increasing dts to muxer in stream 0: 6757765 >= 6754827
May 03, 2016 15:18:03:149 [13920] ERROR - [Transcoder] [mp3 @ 03e258e0] Application provided invalid, non monotonically increasing dts to muxer in stream 0: 6757765 >= 6755979
May 03, 2016 15:18:03:152 [15680] ERROR - [Transcoder] [mp3 @ 03e258e0] Application provided invalid, non monotonically increasing dts to muxer in stream 0: 6757765 >= 6757131
Many such errors
I will be excited to see what you find. This never happened before the two latest releases.
@gmonroy said:
I will be excited to see what you find. This never happened before the two latest releases.
It is interesting. We start with the server transcoding segments at similar rate to plex web reading them from the server - at about 1 segment a second (about 2.5Mb each segment). Plex Web buffered 14 segments whilst starting to stream - looks good at that point with about 60% of the video buffered and 10% streamed. May be some timing issue it latched on to segment 14 (00013.ts) and kept on asking for it. Perhaps for a moment it was ahead of the transcoding by the server as they were running close in tandem. The server continued to transcode and the rest of the transcode segments became available - but plex web still wanted the 00013.ts segment.
So initially I am going to refer this now to the Plex Web team to explain why it decided it would not go past 00013.ts even though the server said it had all segments available.
@gmonroy said:
I will be excited to see what you find. This never happened before the two latest releases.
It is with the Plex web team and will be looked into. Initial feedback is that Microsoft Edge had its own segment handling
Could you install a different browser for a test and re enable logging in Plex web and repeat the rest using the same video and collect the same logs as before and screenshot
It will not load in IE. I get the page cannot be displayed.
With Google Chrome I am testing now to see if I get the same error.
So have they found a fix yet for Edge? It is the default browser in Windows 10 so it needs to be figured out.
@gmonroy said:
So have they found a fix yet for Edge? It is the default browser in Windows 10 so it needs to be figured out.
I will try and find out - but at the moment this is the only report of such an issue
which version of IE ?
May be there is a problem with the actual media
@gmonroy said:
It will not load in IE. I get the page cannot be displayed.
With Google Chrome I am testing now to see if I get the same error.So have they found a fix yet for Edge? It is the default browser in Windows 10 so it needs to be figured out.
Got feedback from the development team. The repeated request for the same transcoded segment would be a Microsoft Edge player issue. If it is continuously doing that with a specific media file (and sample can be provided - see https://support.plex.tv/hc/en-us/articles/201035968-Generating-Sample-Files-from-Media) then the Plex Web App development team could refer it to Microsoft for investigation.
The other issue about the message that the network connection is not fast enough - I expect it to be a knock on effect of the Microsoft Edge issue.
@gmonroy - have not had any response to my request in June above. The issue that was referred to the development team will be closed if there is no sample file provided that allows this browser behavior to be investigated.
Let me know if you wish to have this progressed or not
