Your connection to the server is not fast enough to stream this video. Check your network...

I’m getting the below msg:
“Your connection to the server is not fast enough to stream this video. Check your network or try a lower quality.”
I’m playing a movie via Plex web player on the same windows 10 machine where PMS is installed, why it is being streamed from internet while it is available on the local HD? if my set up is wrong please advice the correct setup
I have Plex pass and I use Plex home to restrict Kids from accessing some libraries.

thanks.

I’m not exactly an expert when it comes to this type of stuff as I usually just “get lucky” with my settings but there should be a direct play option (or something along that wording) in the server settings. I’m not home and unable to remote into my server at the moment but I will try and take some screen shots when I can. In the mean time, somebody else might be able to answer better.

I have had same thing a few times and just lower the stream quality a little bit, usually works for me…

I don’t understand why it does it with an internal wired LAN running at Gbit speed, none of my PC have ANY performance issues on my network!

using LG smart share over warless plays the blue ray 1080P smoothly on the TV, but over Plex app on LG TV or Plex web even on the same PC where the media server installed and the media is stored it returns that error… doesn’t make any since to me!!!

the other problem is that Plex doesn’t support UNC pathing only mapped drives, which means that it has to resolve to the IP address which has to use a DNS server! Considering the Cloud uses TCP that doesn’t make any sense at all…

@gshougen said:
I’m getting the below msg:
“Your connection to the server is not fast enough to stream this video. Check your network or try a lower quality.”
I’m playing a movie via Plex web player on the same windows 10 machine where PMS is installed, why it is being streamed from internet while it is available on the local HD? if my set up is wrong please advice the correct setup
I have Plex pass and I use Plex home to restrict Kids from accessing some libraries.

thanks.

Move away from using the Plex Web Player in this instance, I think it might be forcing you to use the network rather than staying local. Since its address is (https://app.plex.tv/web/app). I would have thought that once the underlying software layers determined it was local, it would play fine, but, perhaps not.

As a Plex Pass Member, use the Plex Media Player. Go to Option #3 and Select Plex Media Player for your platform. This should keep your data local, and not even bother the router.

Plex media player solved the issue yet it is a work around.
thanks @wesman …thank you all

I have seen this same error message when attempting to play a full Blu-ray rip on an Apple Fire TV 4K. It choked on the 28.5Mbps MKV but happily played a re-encoded 18Mbps version of the same file.

@gshougen said:
Plex media player solved the issue yet it is a work around.
thanks @wesman …thank you all

I am not sure the problem lies with Plex here. The underlying software stack should realize that both Content and Player are local and not use the network.

I am having the same issue currently with any of the video files I play over the web-player.

I am at work, so the web player is currently the only option for me while at work (i play it in a little boxed up window in the corner of one of my screens).

My plex media server is Server 2012 R2, 18GB RAM, 8x vCPU

I have rebooted it and watched the resource monitor. I have set the server to 4Mbp/s (720P) for upload and set the transcoding speed to performance. Nothing seems to make a difference.

Am streaming “Waterworld” currently and it will play for almost 10 minutes and then throw the error. Closing it and resuming it will play for another 10 minutes. Lather, rinse, repeat. Just updated plex in the past few days.

Did something break?

Server is a VMWare ESXi guest (ESXi 6.0, HW version 11) and had no issues like this in the past.

Also noticed everything that plays on the xbox is out of sync (audio / video).

Hardware the server is running on is a Poweredge T410 with 32GB of RAM and 6x1TB hard drives in a RAID-5 on a PERC 6/i RAID card.

It is currently stuttering and pausing…

Will pause for 3-4 minutes then play 5-10 seconds of video and lather / rinse / repeat.

Resource utilization on the server is 15-20% of CPU and 1.6GB of 18GB of RAM (9%).

Upload speed from home is ~10Mbps

Internet speed at work is very fast and not filtered. I work in IT and we have unlimited access.

Thanks,

You should open your own thread. this is a different topic. and labeled “Answered” not many people are going to read it.