Every time i reset shieldtv i have to reinstall plex server

Plex Media Server
1

Server Version#:1.21.1.3830
Player Version#:8.11.0.22186

Anyone have this issue and know how to solve it?

2

What do you mean by ā€œresetā€?

1 Like
3

Every time I have to restart the ShieldTV, whenever I open Plex it says ā€œA new server has been found, click here to set up new serverā€ and I have to go through the setup steps. Once I do, it recognizes all the files, just donā€™t want to have to re-set it up every time I have to restart the ShieldTV.

4

Did you move your PMS data to an external storage location? If so, it could be the Shield hasnā€™t mounted that location yet after starting up. Next time, try waiting 3-5 minutes after the Shield finishes booting up before trying to access your PMS.

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I did as you directed; waiting about 15 minutes after restarting ShieldTV. Still had the same issue. Says ā€˜new server foundā€¦install new serverā€¦setup completeā€™ and then my files are there.
Just annoying having to set it up every time.

6

That is odd. If going through the setup ends up showing your libraries, then the information is already there, just not accessible.

Did you move the storage location for PMS?

7

No. Like I said, I bought a new ShieldTV Pro and started a new server but used my old external hard drive that has all my media files. Could there be something stored on the external hard drive that is making the server restart every time??

8

Did you update PMS before using it? The version that comes pre-installed is quite old and does not work properly anymore.

9

Of course. That was the first thing I checked. Everything is on the current version.

10

Then Iā€™m at a loss whatā€™s going on. Next time this happens, can you grab the app logs, Android, Android TV, Fire TV Logs | Plex Support, and the PMS logs, Plex Media Server Logs | Plex Support.

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Sure. Kinda a newb though. Can you tell me how to send you my logs?

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Post them here, or if you are concerned for privacy, PM them to me. Click on my username, select message.

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I meant, how do I get the logs to send to you??

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Click on the links I posted above.

15

Ok, I messaged you my logs.

16

Donā€™t know how, donā€™t know why, but the issue has resolved itself.

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