EXO Player issues

Can someone in the plex community or a plex engineer answer this for me please.

  1. I am using the new Chromecast with Android TV and the plex app, a certain film or two in MP4 format, keeps buffering, stopping.
  2. I have changed every setting etc and this has not improved the situation one bit why.
  3. I have streamed the same movie to my dads LG smart tv and the same plex app plays the film perfectly. Why?
  4. I have also turned off my Chromecast and played the same file on my LG TV with plex app and it plays perfectly why?
  5. I have also downloaded the VLC app and the same film in question plays perfectly through that app.
  6. I have also tied the same film in Kodi, and it plays perfectly there as well.

Why is it after all my testing that on every other device / app plays the film the perfectly but, Plex app on Chromecast seems to struggle with certain films. I did think it use to be the Chromecast, now I think it could be the app itself on the Chromecast.

Why has this not ben fixed, why can’t you give uses the option to use different players.

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