External srt subs causing "Cannot load M3U8: No levels to play" error in Plex Web

Thank you very much!

@OttoKerner said:
Thank you very much!

Hello,

Do you have any feedback? It’s quite a pain to not be able benefit of subtitle in plex for me and my GF

Hello? Is there a way to get an answer? I’m wondering why I’ve to pay a Plex Pass, when I cannot even have the bug fixed after 6-7 months…

@OttoKerner Do you have any information on this?

Sorry, no. Your samples got submitted to the software project which handles the subtitle display in the browser. Longer ways, longer time I’m afraid.

Took a nother look at your subtitles and all of them contain a Spam entry originating from opensubtitles at the very end which violates the SRT spec.

www.OpenSubtitles.org
10 tab stops										
 various empty lines with a varying amount of SPACE characters

  
  
 
  

   
   
another 10 tab stops										

so the cuplrit is clearly opensubtitles.

@OttoKerner What do you mean by “longer ways”?

the function is not programmed within Plex Inc, but is an outside opensource project.